点评:If I could give them zero stars I would. I went into the restaurant to sit down and have a relaxing meal on a less than busy Thursday night.
While I eaten here many times, I was definitely disappointed this time. The service or lack thereof was not what one would come to expect as a community hangout for patrons who want to go out and have a good time while enjoying a nice tasting meal.
I went in and stopped to the hostess stand and I thought things are pretty slow tonight, I should get service in a decent amount of time...and a I should have.
The hostess asked which seating I preferred and that was great, but otherwise didn't smile or seem super hospitable. She sat me at my table and I waited 15 minutes for someone to come over and introduce themselves and take my order. Once others around me, who got seated well after me started getting acknowledged and getting their orders taken I was saddened by the lack of hospitality, professionalism and just common courtesy to even ask have you been helped yet ma'am.
I finally got up and orderd To Go, because I got the feeling I wasn't really welcomed or valued to say the least. They ruined my relaxing dinner and seemed to care less. I was told my To Go pizza would take more than 25 minutes...truly sad! I had intended to order an appetizer, a nice upscale beverage and wonderful looking dinner entre option...but they messed up that opportunity!
I've eaten at at least three of the Southern Boy concepts establishments over many years, but this was the worst service ever. With all the new restaurants in the area, many that are surrounding them and or nearby...you think they would try to do better.
翻译:如果可以给零星,我肯定会给。那天是周四晚上,餐厅人不多,我进去想找个地方坐下来轻松吃顿饭。
虽然我来过这家餐厅很多次,但这次真的非常失望。这里的服务,或者说缺乏服务,完全不像一个社区聚会场所该有的样子——人们想出来吃顿美味的饭菜,享受美好时光。
我进去后走到接待台,心想今晚生意应该不忙,应该很快就能有人来招呼我……事实也的确如此。
接待员问我想要哪个座位,这很好,但除此之外,她既没有笑容,也没有表现出任何热情好客。她把我安排到座位上,我等了15分钟才有人过来自我介绍并点餐。而周围其他比我晚到的客人都开始有人招呼并点餐了,这让我感到非常失望,因为餐厅缺乏热情、专业精神,甚至连一句“女士,您有人服务了吗?”这样的基本礼貌都没有。
我最终还是起身点了外带,因为我感觉自己根本没受到欢迎,也没被重视。他们毁了我原本轻松的晚餐,而且似乎毫不在乎。他们告诉我外带披萨要等25分钟以上……真是太糟糕了!我本来打算点一份开胃菜、一杯精致的饮品和一份看起来很美味的主菜……结果他们把这机会全毁了!
这些年来,我至少去过南方男孩餐饮集团旗下的三家餐厅,但这次的服务是我经历过最差的。附近新开了那么多餐厅,很多就在他们周围或者附近……你肯定会觉得他们应该会努力做得更好才对。