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Chris d
Nice garden centre, but very pooly run cafe
Bosworths Garden Centre的点评
点评：I've never been to such an illogically run cafe, we had to wait 30 minutes just for two slices of cake (from the counter), and a pot of tea. It wasn't because they were short staffed, or too busy, they had plenty of staff, but they were all doing other 'non-urgent' things, like wiping down tables, drying cuttlery, general cleaning. This is a management issue, they are trying to run it like a restaurant, but it just doesn't make any sense, they didn't even start preparing our order until all their other kitchen food orders were done, it should have been a 2 minute process, for them to pick the cakes from the cabinet, put a teabag in the pot, fill with hot water, and for us to pay the bill. We didn't need table service for this kind of order, we certainly shouldn't have been put in a 'food' queue, and while it's good your staff are keeping the place clean, ultimately we also shouldn't have had to watch multiple staff members cleaning the place, rather than helping to prepare the outstanding orders.
They should just operate normally, ie. have a member of staff operating the checkout (taking payment in advance), one or two staff preparing the ready items (teas coffees etc), the food orders get sent to the kitchen, and a member of staff serves those food orders and wipes down tables etc, it's so simple. They easily have enough staff, they're just prioritising the wrong things. Also, side point, but why don't they show any prices for their drinks and behind-the-counter items? You'll find that people normally want to have some idea of prices before ordering
They should just operate normally, ie. have a member of staff operating the checkout (taking payment in advance), one or two staff preparing the ready items (teas coffees etc), the food orders get sent to the kitchen, and a member of staff serves those food orders and wipes down tables etc, it's so simple. They easily have enough staff, they're just prioritising the wrong things. Also, side point, but why don't they show any prices for their drinks and behind-the-counter items? You'll find that people normally want to have some idea of prices before ordering
翻译：我从未去过经营如此不合理的咖啡馆，我们竟然等了30分钟才拿到两块蛋糕（从柜台拿的）和一壶茶。这并不是因为他们人手不足或太忙，他们人手充足，而是因为他们都在做其他“不紧急”的事情，比如擦桌子、擦餐具、进行日常清洁。这是管理问题，他们试图像经营餐厅一样经营，但这根本说不通，他们甚至等到厨房里其他所有菜品都点完才开始准备我们的订单。这应该只需要2分钟，他们从柜子里拿出蛋糕，把茶包放进茶壶，加热水，然后我们结账。我们这种订单不需要餐桌服务，当然也不应该被排在“点餐”的队伍里。虽然你们的员工保持店内清洁是件好事，但我们也不应该眼睁睁地看着多名员工打扫店内，而不是去帮忙准备其他订单。
他们应该正常运营，比如安排一名员工收银（提前收款），一两名员工准备现成的餐点（茶、咖啡等），餐点送到厨房，然后一名员工负责上菜、擦桌子等等，就这么简单。他们很容易人手不足，只是把事情的优先级排错了。另外，顺便问一下，为什么他们的饮料和柜台后面的物品不标价呢？你会发现，人们通常想在点餐前了解一下价格。
他们应该正常运营，比如安排一名员工收银（提前收款），一两名员工准备现成的餐点（茶、咖啡等），餐点送到厨房，然后一名员工负责上菜、擦桌子等等，就这么简单。他们很容易人手不足，只是把事情的优先级排错了。另外，顺便问一下，为什么他们的饮料和柜台后面的物品不标价呢？你会发现，人们通常想在点餐前了解一下价格。
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