下载App
旅行
账户
maxxic370
Worst Customer Service
巴黎歌剧院的点评
点评：Worst customer service.
Typically French, rude, not willing to help and inefficient. At no point they put themselves in the customer shoes.
I’ve booked 2 tickets for Siegfried at the end of January 2026. Because it is so far ahead and the tickets are a birthday gift for my friend who lives in the US, I decided to take the cancellation insurance; which offers an option to cancel without having to provide any proof.
After several calls to different numbers, an email and messages on the platform (had to create an account completely separately from the opera), my request was plainly denied without any explanation even if the insurance representative asked me for the “exact” reason of the cancellation and I had to expose some personal details about my friend’s life.
This service costs £21/ticket and then cancellation for personal reasons are subject to another 20% commission..
Not worth the money for such poor service.
Typically French, rude, not willing to help and inefficient. At no point they put themselves in the customer shoes.
I’ve booked 2 tickets for Siegfried at the end of January 2026. Because it is so far ahead and the tickets are a birthday gift for my friend who lives in the US, I decided to take the cancellation insurance; which offers an option to cancel without having to provide any proof.
After several calls to different numbers, an email and messages on the platform (had to create an account completely separately from the opera), my request was plainly denied without any explanation even if the insurance representative asked me for the “exact” reason of the cancellation and I had to expose some personal details about my friend’s life.
This service costs £21/ticket and then cancellation for personal reasons are subject to another 20% commission..
Not worth the money for such poor service.
翻译：最差的客户服务。
典型的法国人，粗鲁、不愿提供帮助、效率低下。他们从来没站在顾客的角度考虑过。
我订了两张2026年1月底的《齐格弗里德》歌剧票。因为时间还早，而且是送给住在美国的朋友的生日礼物，所以我决定购买取消保险；这样可以不用提供任何证明就可以取消。
我打了好几个电话，发了邮件，还在平台上发了信息（我必须创建一个完全独立于歌剧的账户），我的申请被断然拒绝，没有任何解释，即使保险代表询问我取消的“确切”原因，并且我不得不透露一些关于我朋友生活的个人信息。
这项服务每张票收费21英镑，如果因个人原因取消，还需额外支付20%的佣金。
这么差的服务，不值得花钱。
典型的法国人，粗鲁、不愿提供帮助、效率低下。他们从来没站在顾客的角度考虑过。
我订了两张2026年1月底的《齐格弗里德》歌剧票。因为时间还早，而且是送给住在美国的朋友的生日礼物，所以我决定购买取消保险；这样可以不用提供任何证明就可以取消。
我打了好几个电话，发了邮件，还在平台上发了信息（我必须创建一个完全独立于歌剧的账户），我的申请被断然拒绝，没有任何解释，即使保险代表询问我取消的“确切”原因，并且我不得不透露一些关于我朋友生活的个人信息。
这项服务每张票收费21英镑，如果因个人原因取消，还需额外支付20%的佣金。
这么差的服务，不值得花钱。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
