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Nina W
Great Place but Meanest Staff Every
新天鹅堡的点评
点评：Beyond rude staff member, assuming it was a manager… she offered no grace or a helpful additude and basically just said no entry or help and told us to leave and go back down the hill to some service desk she did not specify. Mind you that is a 30 minute walk and with somebody asthmatic in our group we were relying on the bus for long distance. Essentially we got down to the castle after waiting for two buses worth of people, which but us behind 40 minutes unbeknownst to us. There’s a lack of transparency on how long it would take to get up to the castle from the parking area, with the notion that it was 30 minutes from Google Maps. Well, we thought we gave ourselves plenty of time. Nothing on the website said anything. On top of that, the tickets on the website we bought in advance all at once had something weird wrong with them. They were all supposed to be for 9:10 AM, and for some reason two of them had different times. Seems like there was some sort of glitch with the website that did that. We selected 9:10 am!
And regardless of our situation regarding that, when we reached the entrance of the castle the ticket checker guy seemed confused and a little stressed out and actually seemed like he wanted to help us, but his manager was the exact opposite! She basically told us to go away and go look for help elsewhere. Somebody should let her go if she keeps this up! As someone who works in tourism and customer service myself, I’m appalled by this behavior and I’m disappointed we didn’t get to go in. I don’t know if she was having a bad day or what, but acting like that certainly turns people away and makes other ls have a bad day.
At least we got to see the castle from the outside.
And regardless of our situation regarding that, when we reached the entrance of the castle the ticket checker guy seemed confused and a little stressed out and actually seemed like he wanted to help us, but his manager was the exact opposite! She basically told us to go away and go look for help elsewhere. Somebody should let her go if she keeps this up! As someone who works in tourism and customer service myself, I’m appalled by this behavior and I’m disappointed we didn’t get to go in. I don’t know if she was having a bad day or what, but acting like that certainly turns people away and makes other ls have a bad day.
At least we got to see the castle from the outside.
翻译：工作人员态度极其恶劣，我猜她可能是经理……她毫无礼貌，也没有任何帮助，只是简单地拒绝我们进入，让我们离开，自己走下山去某个她没指明的服务台。要知道，那可是要走30分钟的路，我们一行人里还有一位哮喘患者，所以只能依靠巴士长途跋涉。结果，我们等了两辆巴士的人才到达城堡，白白耽误了40分钟，而我们对此毫不知情。从停车场到城堡需要多长时间，网站上却完全没有说明，谷歌地图上显示是30分钟。我们明明预留了充足的时间。网站上也没有任何相关信息。更糟糕的是，我们提前在网站上一次性购买的门票也出了问题。所有门票的入场时间都应该是上午9:10，但不知为何其中两张的时间却不一样。看来是网站系统出了故障。我们明明选的是上午9:10！不管我们当时的情况如何，当我们到达城堡入口时，检票员看起来很困惑，也有些紧张，但他似乎很想帮助我们。可他的经理却截然相反！她基本上是让我们离开，去别的地方寻求帮助。如果她继续这样下去，应该有人把她开除！我自己也是从事旅游和客户服务工作的，我对这种行为感到震惊，也很遗憾我们没能进去。我不知道她那天是不是心情不好，但她这种态度肯定会吓跑游客，也会让其他游客心情不好。
至少我们还是从外面看到了城堡。
至少我们还是从外面看到了城堡。
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