旅行
账户
cazz0109
Disappointing in some area's
Bannatyne Health Club & Spa - Colchester, Kingsford Park的点评
点评：4 of us ladies booked a spa day, with lunch and a treatment it was a day out for our friends birthday. We arrived mid morning.We checked in, given a bag containing a gown and flip flops we paid our £25 deposit ( you get £15 back when you leave regardless of whether you return the bags and flipflops, (we knew before we arrived) so not a problem.
No towels when we got our bag, they "still in the drier" eventually got them after asking.
Changing rooms on a lower ground, a lift is available. Plenty of lockers and a few cubicles to change in with lockable door, area clean, hairdryers available.
Would like to address the gown situation, (1 size fits all) you are asked what size feet you are for flip flops but assume the gowns going to fit everyone not the case I'm not huge but the gown didn't meet, so was cold all day walking round in a wet swimsuit and a gown that didn't fit.
Went through to the pool, which was absolutely packed, no available beds or chairs most reserved with towels no one on them, we asked someone and was told no we have no more "Rest and relaxation" spa day !! big fail.
Why only one med towel, ours were dripping after the 1st dip for the rest of the day. Asked at reception could we exchange but a flat no.Need to cap numbers or more beds/chairs/towels to cope with the number of people you sell these packages to. 2 chairs had towels on for 8 hours no one used them.
Main pool and jacuzzi pools reasonable temp, but overcrowded. Tatty in places missing tiles, looks tired
Didn't see a hoist in any part of the pool check if you have mobility issues, walk-in steps with handrail
Salt room, steam room, Sauna all adequate and well maintained.
Ice bath outside.
Relaxation room, Waterbed room, lovely nice temperature.
Massage area up 2 flight of stairs wasn't made aware of a lift anyone with mobility issues needs to check before arriving
Had a back, neck, head massage from Elisha, lovely lady explained everything, very friendly lovely massage, room clean and perfect temperature. Felt relaxed after it. Would definitely recommend her, Massage time was 50 minutes but my friends only lasted 30, so check times.
One negative the room you wait in for your treatment (think room 1) was freezing we wrapped ourselves up in the towel covering the bed..
Lunch the young lady on meet and greet, must have been absent on the customer care training day, unenthusiastic, rolled her eyes several times, everything we asked seemed to much trouble, thank god for Archie (waiter) , friendly and super efficient.
Tried cocktails which were good, but again cold in the dining room.
Food was good, hot and tasty served super quick, had starter and main, yet again weird system with menu with added supplements on certain meals, no problem paying extra but when people book these spa day packages make them aware of additional charges, our group happy to pay, some people aren't always prepared for extra costs on top of the package which makes for an awkward conversation at time of payment.
Had a latte with a scone in the coffee shop in the afternoon this is run by Starbucks. Another area that felt cold and draughty
Didn't use the gym or try any of the classes as we'd just gone to rest and chill ( chill brrrrrrrr being the operative word)
When you check out you put towel/gown in a tub and your card is credited back with £10. Lady that checked us out was really nice asked how our day was and explained the refund to our cards.
Masseuse and lady on reception both were friendly and seemed to be happy in their work.
Facilities for what we used were good, swimming pool and seating poor for the number of people.
Gowns/ towel situation not acceptable.
Public area's cold and draughty (it's an old building but it needs addressing)
Maybe in the summer it might have been a different experience, Recommend you take your own gowns, towels, flipflops in a bag save yourself £10.
When we returned home it turned out we'd been charged for 4 meals we'd paid for as part of the package...even though we told them in tne restaurant when we went in
Would we return.......No
No towels when we got our bag, they "still in the drier" eventually got them after asking.
Changing rooms on a lower ground, a lift is available. Plenty of lockers and a few cubicles to change in with lockable door, area clean, hairdryers available.
Would like to address the gown situation, (1 size fits all) you are asked what size feet you are for flip flops but assume the gowns going to fit everyone not the case I'm not huge but the gown didn't meet, so was cold all day walking round in a wet swimsuit and a gown that didn't fit.
Went through to the pool, which was absolutely packed, no available beds or chairs most reserved with towels no one on them, we asked someone and was told no we have no more "Rest and relaxation" spa day !! big fail.
Why only one med towel, ours were dripping after the 1st dip for the rest of the day. Asked at reception could we exchange but a flat no.Need to cap numbers or more beds/chairs/towels to cope with the number of people you sell these packages to. 2 chairs had towels on for 8 hours no one used them.
Main pool and jacuzzi pools reasonable temp, but overcrowded. Tatty in places missing tiles, looks tired
Didn't see a hoist in any part of the pool check if you have mobility issues, walk-in steps with handrail
Salt room, steam room, Sauna all adequate and well maintained.
Ice bath outside.
Relaxation room, Waterbed room, lovely nice temperature.
Massage area up 2 flight of stairs wasn't made aware of a lift anyone with mobility issues needs to check before arriving
Had a back, neck, head massage from Elisha, lovely lady explained everything, very friendly lovely massage, room clean and perfect temperature. Felt relaxed after it. Would definitely recommend her, Massage time was 50 minutes but my friends only lasted 30, so check times.
One negative the room you wait in for your treatment (think room 1) was freezing we wrapped ourselves up in the towel covering the bed..
Lunch the young lady on meet and greet, must have been absent on the customer care training day, unenthusiastic, rolled her eyes several times, everything we asked seemed to much trouble, thank god for Archie (waiter) , friendly and super efficient.
Tried cocktails which were good, but again cold in the dining room.
Food was good, hot and tasty served super quick, had starter and main, yet again weird system with menu with added supplements on certain meals, no problem paying extra but when people book these spa day packages make them aware of additional charges, our group happy to pay, some people aren't always prepared for extra costs on top of the package which makes for an awkward conversation at time of payment.
Had a latte with a scone in the coffee shop in the afternoon this is run by Starbucks. Another area that felt cold and draughty
Didn't use the gym or try any of the classes as we'd just gone to rest and chill ( chill brrrrrrrr being the operative word)
When you check out you put towel/gown in a tub and your card is credited back with £10. Lady that checked us out was really nice asked how our day was and explained the refund to our cards.
Masseuse and lady on reception both were friendly and seemed to be happy in their work.
Facilities for what we used were good, swimming pool and seating poor for the number of people.
Gowns/ towel situation not acceptable.
Public area's cold and draughty (it's an old building but it needs addressing)
Maybe in the summer it might have been a different experience, Recommend you take your own gowns, towels, flipflops in a bag save yourself £10.
When we returned home it turned out we'd been charged for 4 meals we'd paid for as part of the package...even though we told them in tne restaurant when we went in
Would we return.......No
翻译：我们四个女士预订了一天水疗服务，包括午餐和护理，这是我们庆祝朋友生日的一天。我们上午到达。我们办理了入住手续，拿到一个装有长袍和人字拖的包，支付了 25 英镑的押金（无论你是否归还包和人字拖，离开时你都会得到 15 英镑（我们在到达之前就知道了），所以没问题。
我们拿到包时没有毛巾，他们“还在烘干机里”，经过询问后终于拿了。
更衣室在较低楼层，有电梯。有很多储物柜和几个隔间可以换衣服，门可以锁上，区域干净，有吹风机。
想解决长袍的问题，（一种尺码适合所有人）他们会问你穿人字拖的脚是多大，但假设长袍会适合所有人，但事实并非如此，我并不胖，但长袍不合身，所以穿着湿泳衣和不合身的长袍走来走去，一整天都很冷。
去了游泳池，那里挤满了人，没有可用的床或椅子，大多数都是预留的，上面放着毛巾，没有人，我们问了一个人，被告知不，我们没有更多的“休息和放松”水疗日！！大失败。
为什么只有一条药毛巾，我们的毛巾在第一次浸泡后就滴水了，持续了一整天。在接待处询问我们是否可以更换，但答案是不行。需要限制人数或更多床/椅子/毛巾来应对您向其出售这些套餐的人数。2 把椅子上放着毛巾 8 小时，但没人使用。
主游泳池和按摩浴缸温度合理，但过于拥挤。有些地方破旧，缺少瓷砖，看起来很破旧
没有看到游泳池任何地方有升降机，如果您有行动不便的问题，请检查一下，步入式台阶有扶手
盐室、蒸汽室、桑拿室都足够且维护良好。
外面有冰浴。
休息室、水床室，温度宜人。
按摩区在 2 层楼梯上，没有告知有电梯，行动不便的人在到达前需要检查
Elisha 做了背部、颈部和头部按摩，可爱的女士解释了一切，非常友好，按摩很舒服，房间干净，温度适宜。做完后感觉很放松。绝对会推荐她，按摩时间为 50 分钟，但我的朋友只持续了 30 分钟，所以请检查时间。
一个缺点，你等待治疗的房间（想想 1 号房间）很冷，我们裹着毛巾盖在床上。
午餐时，迎接我们的那位年轻女士，一定是在客户服务培训日缺席了，没有热情，翻了好几次白眼，我们问的每一个问题似乎都太麻烦了，感谢上帝有 Archie（服务员），友好且超级高效。
尝试了鸡尾酒，味道不错，但餐厅里的鸡尾酒又冷了。
食物很好，热腾腾，味道鲜美，上菜速度超快，有开胃菜和主菜，但菜单系统又有点奇怪，某些餐点还加了补充品，额外付费没问题，但当人们预订这些水疗日套餐时，请告知他们额外收费，我们这群人很乐意支付，有些人并不总是准备好在套餐之外支付额外费用，这使得付款时的谈话很尴尬。
下午在星巴克经营的咖啡店喝了一杯拿铁和烤饼。另一个感觉寒冷和通风的地方
没有使用健身房或尝试任何课程，因为我们只是去休息和放松（放松 brrrrrrrr 是关键词）
退房时，您将毛巾/浴袍放在浴缸中，您的卡将退回 10 英镑。为我们办理退房手续的女士非常好，询问我们今天过得怎么样，并解释了退款到我们卡上的方式。
按摩师和接待处的女士都很友好，似乎对自己的工作很满意。
我们使用的设施很好，游泳池和座位对于人数来说很差。
长袍/毛巾情况不可接受。
公共区域寒冷且通风（这是一栋老建筑，但需要解决）
也许在夏天，这可能是一种不同的体验，建议您带上自己的长袍、毛巾、人字拖，放在包里，为自己节省 10 英镑。
当我们回到家时，我们发现我们被收取了套餐中支付的 4 顿饭的费用……尽管我们在餐厅里告诉了他们
我们会回来吗……不
我们拿到包时没有毛巾，他们“还在烘干机里”，经过询问后终于拿了。
更衣室在较低楼层，有电梯。有很多储物柜和几个隔间可以换衣服，门可以锁上，区域干净，有吹风机。
想解决长袍的问题，（一种尺码适合所有人）他们会问你穿人字拖的脚是多大，但假设长袍会适合所有人，但事实并非如此，我并不胖，但长袍不合身，所以穿着湿泳衣和不合身的长袍走来走去，一整天都很冷。
去了游泳池，那里挤满了人，没有可用的床或椅子，大多数都是预留的，上面放着毛巾，没有人，我们问了一个人，被告知不，我们没有更多的“休息和放松”水疗日！！大失败。
为什么只有一条药毛巾，我们的毛巾在第一次浸泡后就滴水了，持续了一整天。在接待处询问我们是否可以更换，但答案是不行。需要限制人数或更多床/椅子/毛巾来应对您向其出售这些套餐的人数。2 把椅子上放着毛巾 8 小时，但没人使用。
主游泳池和按摩浴缸温度合理，但过于拥挤。有些地方破旧，缺少瓷砖，看起来很破旧
没有看到游泳池任何地方有升降机，如果您有行动不便的问题，请检查一下，步入式台阶有扶手
盐室、蒸汽室、桑拿室都足够且维护良好。
外面有冰浴。
休息室、水床室，温度宜人。
按摩区在 2 层楼梯上，没有告知有电梯，行动不便的人在到达前需要检查
Elisha 做了背部、颈部和头部按摩，可爱的女士解释了一切，非常友好，按摩很舒服，房间干净，温度适宜。做完后感觉很放松。绝对会推荐她，按摩时间为 50 分钟，但我的朋友只持续了 30 分钟，所以请检查时间。
一个缺点，你等待治疗的房间（想想 1 号房间）很冷，我们裹着毛巾盖在床上。
午餐时，迎接我们的那位年轻女士，一定是在客户服务培训日缺席了，没有热情，翻了好几次白眼，我们问的每一个问题似乎都太麻烦了，感谢上帝有 Archie（服务员），友好且超级高效。
尝试了鸡尾酒，味道不错，但餐厅里的鸡尾酒又冷了。
食物很好，热腾腾，味道鲜美，上菜速度超快，有开胃菜和主菜，但菜单系统又有点奇怪，某些餐点还加了补充品，额外付费没问题，但当人们预订这些水疗日套餐时，请告知他们额外收费，我们这群人很乐意支付，有些人并不总是准备好在套餐之外支付额外费用，这使得付款时的谈话很尴尬。
下午在星巴克经营的咖啡店喝了一杯拿铁和烤饼。另一个感觉寒冷和通风的地方
没有使用健身房或尝试任何课程，因为我们只是去休息和放松（放松 brrrrrrrr 是关键词）
退房时，您将毛巾/浴袍放在浴缸中，您的卡将退回 10 英镑。为我们办理退房手续的女士非常好，询问我们今天过得怎么样，并解释了退款到我们卡上的方式。
按摩师和接待处的女士都很友好，似乎对自己的工作很满意。
我们使用的设施很好，游泳池和座位对于人数来说很差。
长袍/毛巾情况不可接受。
公共区域寒冷且通风（这是一栋老建筑，但需要解决）
也许在夏天，这可能是一种不同的体验，建议您带上自己的长袍、毛巾、人字拖，放在包里，为自己节省 10 英镑。
当我们回到家时，我们发现我们被收取了套餐中支付的 4 顿饭的费用……尽管我们在餐厅里告诉了他们
我们会回来吗……不
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
