点评:We purchased Trip Mate insurance. for a viking cruise, we paid almost $2000.00 dollars. We missed our connection to Milan because American Airlines was 220 minutes late leaving Ft Myers Fl, that's another review. We missed an entire day of prepaid hotels, tours and meals. I filed a claim for one day of reimbursement approximately $999.00 dollars. Trip Mate denied the claim because American Airlines stated the delay was for maintenance. Trip Mate says it must be mechanical. Trip Mate is well aware that maintenance does not take 220 minutes. Checking with American Airlines the term maintenance is used for all mechanical issues, American will never say mechanical! Trip Mate knows this and uses it as a way to deny claims. I have provided them with every requested document and tried to explain that American Airlines will not use the word mechanical. I have written to the leadership team of Trip Mate and asked to reconsider, they will not even reply. Trip Mate is owned by Generali Global Assistance a division of Europe Assistance group one of the largest insurers. As everyone knows there mantra is deny, deny, deny until you give up go away. I will never use them again they are scammers . Look at AGI or Allianz not sure if they are better but certainly could be worse. @tripmate.com @AA.com
翻译:我们购买了Trip Mate保险,为一次维京游轮之旅支付了近2000美元。由于美国航空公司从佛罗里达州迈尔斯堡出发晚点了220分钟,我们错过了飞往米兰的航班,这又是一次糟糕的经历。我们错过了一整天预付的酒店、旅游和餐饮费用。我申请了一天约999美元的赔偿。Trip Mate拒绝了索赔,因为美国航空公司声称延误是因为维修。Trip Mate说一定是机械故障。Trip Mate很清楚维修不会花费220分钟。经向美国航空公司核实,“维修”一词适用于所有机械问题,美国航空公司绝不会说“机械”!Trip Mate知道这一点,并以此作为拒绝索赔的理由。我向他们提供了所有要求的文件,并试图解释美国航空公司不会使用“机械”一词。我已经写信给Trip Mate的领导团队,要求他们重新考虑,但他们甚至没有回复。Trip Mate隶属于Generali Global Assistance,后者是欧洲援助集团(最大的保险公司之一)的子公司。众所周知,他们的口头禅是拒绝、拒绝、再拒绝,直到你放弃,滚蛋。我再也不会用他们了,他们是骗子。看看AGI或Allianz,不确定他们是否更好,但肯定可能更糟。@tripmate.com @AA.com