旅行
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Tripadvisor用户
Extremely disappointing customer service, misleading and dishonest tour operator
Stellar Heliskiing的点评
点评：I had the worst experience with Patti and Jason (the owner) of the company during my Heli skiing trip.
I called several times prior to the trip to ensure the people in my group would be experienced so I would not loose ridding time. After all, the Heli skiing trip is expensive. Patti assured me that they do everything they can to avoid this from happening and convinced me to opt for the unlimited Vert package. I was assured that my money would be refunded to me if we did not do up to 3000 m of vertical run.
Firstly, we were the last group on the mountain due to a battery failure on the shuttle bus and the chopper needed refuelling before leaving the highway. The first run took over an hour because someone in our group was not experienced enough for the terrain and was falling everywhere. We had to send that skier back to the base.
The operator offers last minute standby seat at a 50% discount to fill its helicopters.
After coming back from skiing, I quickly told my guide that I would appreciate being offered a standby seat for the following day considering the time we lost because of their mistake of including a non-experienced skier with us. She told me it will most certainly happen and told me to leave my gear in the hangar for the next day.
When I arrived at the office, I tried to discuss the incident with the owner (Jason) and that I was willing to pay for that standby seat for the next day. He ignored my query and did not want to listen to what happened with our group that morning and told me to get out of the office so he could discuss the situation with his team.
They had me wait two hours at the office, then finally told me that they could not offer me the seat at a discounted rate because apparently other people were ready to pay the full price.
They knew they had my equipment locked up, they knew I really wanted to go again on the following day and they used all of it against me and tried to make me believe that I had to pay the full price to go again, completely disregarding what happened during that day.
While trying to make me believe they had someone to pay the full price, they told the inexperienced skier in our group that they could not find anyone to pay the full price for the following day so they will not be able to refund him the full $2,400.00 but only $1,200.00 instead. Their conduct was unconscionable, they used their position of strength and leveraged it to the detriment of the costumers.
So far, they have not responded to any of my inquires and are refusing to refund the ridding time I missed in accordance with the unlimited package. I do not recommend skiing with this company. Their lack of customer service and professionalism is appalling. There are plenty more reputable operations to book with.
I called several times prior to the trip to ensure the people in my group would be experienced so I would not loose ridding time. After all, the Heli skiing trip is expensive. Patti assured me that they do everything they can to avoid this from happening and convinced me to opt for the unlimited Vert package. I was assured that my money would be refunded to me if we did not do up to 3000 m of vertical run.
Firstly, we were the last group on the mountain due to a battery failure on the shuttle bus and the chopper needed refuelling before leaving the highway. The first run took over an hour because someone in our group was not experienced enough for the terrain and was falling everywhere. We had to send that skier back to the base.
The operator offers last minute standby seat at a 50% discount to fill its helicopters.
After coming back from skiing, I quickly told my guide that I would appreciate being offered a standby seat for the following day considering the time we lost because of their mistake of including a non-experienced skier with us. She told me it will most certainly happen and told me to leave my gear in the hangar for the next day.
When I arrived at the office, I tried to discuss the incident with the owner (Jason) and that I was willing to pay for that standby seat for the next day. He ignored my query and did not want to listen to what happened with our group that morning and told me to get out of the office so he could discuss the situation with his team.
They had me wait two hours at the office, then finally told me that they could not offer me the seat at a discounted rate because apparently other people were ready to pay the full price.
They knew they had my equipment locked up, they knew I really wanted to go again on the following day and they used all of it against me and tried to make me believe that I had to pay the full price to go again, completely disregarding what happened during that day.
While trying to make me believe they had someone to pay the full price, they told the inexperienced skier in our group that they could not find anyone to pay the full price for the following day so they will not be able to refund him the full $2,400.00 but only $1,200.00 instead. Their conduct was unconscionable, they used their position of strength and leveraged it to the detriment of the costumers.
So far, they have not responded to any of my inquires and are refusing to refund the ridding time I missed in accordance with the unlimited package. I do not recommend skiing with this company. Their lack of customer service and professionalism is appalling. There are plenty more reputable operations to book with.
翻译：在我的直升机滑雪之旅中，我与公司的 Patti 和 Jason（老板）有过最糟糕的经历。
我在旅行前打了好几次电话，以确保我的团队中的人有经验，这样我就不会浪费时间。毕竟，合力滑雪之旅是很昂贵的。 Patti 向我保证，他们会尽一切努力避免这种情况发生，并说服我选择无限制的 Vert 套餐。我得到保证，如果我们不进行 3000 米的垂直跑，我的钱就会退还给我。
首先，由于穿梭巴士电池故障，我们是山上的最后一组，直升机在离开高速公路前需要加油。第一次跑步花了一个多小时，因为我们小组中有人对地形没有足够的经验，而且到处都是。我们不得不把那个滑雪者送回基地。
运营商以 50% 的折扣提供最后一分钟的备用座位，以填补其直升机。
滑雪回来后，我很快告诉我的向导，考虑到由于他们错误地让一位没有经验的滑雪者与我们同行而浪费了我们的时间，我很高兴能为第二天提供一个备用座位。她告诉我这肯定会发生，并告诉我第二天把我的装备留在机库里。
当我到达办公室时，我试图与店主（杰森）讨论这件事，并表示我愿意为第二天的备用座位付费。他无视我的询问，也不想听那天早上我们小组发生的事情，并让我离开办公室，这样他就可以和他的团队讨论情况。
他们让我在办公室等了两个小时，最后告诉我他们不能以折扣价给我这个座位，因为显然其他人已经准备好支付全价。
他们知道他们锁定了我的设备，他们知道我真的很想第二天再去，他们用所有这些来对付我，试图让我相信我必须支付全价才能再次去，完全不顾一切发生在那天。
在试图让我相信他们有人支付全价的同时，他们告诉我们组中没有经验的滑雪者，他们找不到任何人支付第二天的全价，因此他们将无法全额退还他 2,400.00 美元但只有 1,200.00 美元。他们的行为是不合情理的，他们利用自己的优势地位并利用它来损害客户的利益。
到目前为止，他们没有回应我的任何询问，并且拒绝退还我根据无限套餐错过的骑行时间。我不推荐和这家公司一起滑雪。他们缺乏客户服务和专业精神令人震惊。还有更多信誉良好的操作可供预订。
我在旅行前打了好几次电话，以确保我的团队中的人有经验，这样我就不会浪费时间。毕竟，合力滑雪之旅是很昂贵的。 Patti 向我保证，他们会尽一切努力避免这种情况发生，并说服我选择无限制的 Vert 套餐。我得到保证，如果我们不进行 3000 米的垂直跑，我的钱就会退还给我。
首先，由于穿梭巴士电池故障，我们是山上的最后一组，直升机在离开高速公路前需要加油。第一次跑步花了一个多小时，因为我们小组中有人对地形没有足够的经验，而且到处都是。我们不得不把那个滑雪者送回基地。
运营商以 50% 的折扣提供最后一分钟的备用座位，以填补其直升机。
滑雪回来后，我很快告诉我的向导，考虑到由于他们错误地让一位没有经验的滑雪者与我们同行而浪费了我们的时间，我很高兴能为第二天提供一个备用座位。她告诉我这肯定会发生，并告诉我第二天把我的装备留在机库里。
当我到达办公室时，我试图与店主（杰森）讨论这件事，并表示我愿意为第二天的备用座位付费。他无视我的询问，也不想听那天早上我们小组发生的事情，并让我离开办公室，这样他就可以和他的团队讨论情况。
他们让我在办公室等了两个小时，最后告诉我他们不能以折扣价给我这个座位，因为显然其他人已经准备好支付全价。
他们知道他们锁定了我的设备，他们知道我真的很想第二天再去，他们用所有这些来对付我，试图让我相信我必须支付全价才能再次去，完全不顾一切发生在那天。
在试图让我相信他们有人支付全价的同时，他们告诉我们组中没有经验的滑雪者，他们找不到任何人支付第二天的全价，因此他们将无法全额退还他 2,400.00 美元但只有 1,200.00 美元。他们的行为是不合情理的，他们利用自己的优势地位并利用它来损害客户的利益。
到目前为止，他们没有回应我的任何询问，并且拒绝退还我根据无限套餐错过的骑行时间。我不推荐和这家公司一起滑雪。他们缺乏客户服务和专业精神令人震惊。还有更多信誉良好的操作可供预订。
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