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Meander2512611****
Poor duty of care
Enchanted Adventure的点评
点评：I'm writing this review with deep concern after a very distressing experience at this park. My partner sustained a serious injury at the park, tearing three or more ligaments, which has resulted in them being off work for a minimum of six months a life-altering consequence.
Despite the severity of the injury, we were shocked and disappointed by how the situation was handled by the park’s staff and management. No incident report was carried out at the time, which is a critical breach of basic safety protocol. The staff present appeared very young and inadequately trained to handle emergencies or support injured guests appropriately.
What has made this even more difficult is the park’s refusal to take any responsibility we’ve received no medical assistance, financial support, or even a basic follow-up. Additionally, they have refused to engage regarding public liability, leaving us to deal with the significant emotional, physical, and financial aftermath.
While adventure parks come with an element of risk, it is the duty of the operators to ensure safety procedures are followed, staff are trained, and accidents are handled with care, accountability, and professionalism. Unfortunately, that was not our experience.
I hope this review prompts this park to take a serious look at their incident handling protocols, staff training, and customer care practices not just for us, but to protect others from experiencing similar trauma.
I would not recommend this park until clear changes are made to prioritise guest safety and accountability.
Despite the severity of the injury, we were shocked and disappointed by how the situation was handled by the park’s staff and management. No incident report was carried out at the time, which is a critical breach of basic safety protocol. The staff present appeared very young and inadequately trained to handle emergencies or support injured guests appropriately.
What has made this even more difficult is the park’s refusal to take any responsibility we’ve received no medical assistance, financial support, or even a basic follow-up. Additionally, they have refused to engage regarding public liability, leaving us to deal with the significant emotional, physical, and financial aftermath.
While adventure parks come with an element of risk, it is the duty of the operators to ensure safety procedures are followed, staff are trained, and accidents are handled with care, accountability, and professionalism. Unfortunately, that was not our experience.
I hope this review prompts this park to take a serious look at their incident handling protocols, staff training, and customer care practices not just for us, but to protect others from experiencing similar trauma.
I would not recommend this park until clear changes are made to prioritise guest safety and accountability.
翻译：在经历了一次非常痛苦的体验后，我怀着深深的忧虑写下这篇评论。我的伴侣在公园里受了重伤，韧带撕裂了三条或更多，这导致他至少六个月无法工作，这改变了他的一生。
尽管伤势严重，但公园工作人员和管理层的处理方式仍然令我们震惊和失望。当时没有进行任何事故报告，这严重违反了基本的安全规程。在场的工作人员看起来非常年轻，而且缺乏处理紧急情况或为受伤游客提供适当护理的培训。
更糟糕的是，公园拒绝承担任何责任——我们没有得到任何医疗救助、经济支持，甚至连基本的后续服务都没有。此外，他们还拒绝承担公共责任，让我们独自承担巨大的精神、身体和经济后果。
虽然冒险乐园本身存在一定风险，但运营商有责任确保遵守安全规程，培训员工，并以谨慎、负责和专业的态度处理事故。可惜的是，我们的体验并非如此。
我希望这篇评论能促使这家乐园认真审视其事故处理规程、员工培训和客户关怀措施，这不仅是为了我们，也是为了保护其他人免受类似的创伤。
除非做出明确的改变，优先考虑游客的安全和责任，否则我不会推荐这家乐园。
尽管伤势严重，但公园工作人员和管理层的处理方式仍然令我们震惊和失望。当时没有进行任何事故报告，这严重违反了基本的安全规程。在场的工作人员看起来非常年轻，而且缺乏处理紧急情况或为受伤游客提供适当护理的培训。
更糟糕的是，公园拒绝承担任何责任——我们没有得到任何医疗救助、经济支持，甚至连基本的后续服务都没有。此外，他们还拒绝承担公共责任，让我们独自承担巨大的精神、身体和经济后果。
虽然冒险乐园本身存在一定风险，但运营商有责任确保遵守安全规程，培训员工，并以谨慎、负责和专业的态度处理事故。可惜的是，我们的体验并非如此。
我希望这篇评论能促使这家乐园认真审视其事故处理规程、员工培训和客户关怀措施，这不仅是为了我们，也是为了保护其他人免受类似的创伤。
除非做出明确的改变，优先考虑游客的安全和责任，否则我不会推荐这家乐园。
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