下载App
旅行
账户
Tripadvisor用户
Poor, sloppy service and inadequate website
Taylors Wines的点评
点评：A friend brought a Taylors Riesling for dinner one night, very nice. I decided I would do an order, online, which proved to be more difficult than it should have been with an all-over-the-place website and wines which were not in stock. Completed an order but there was no place to put special instructions so I sent an email sayin I didn't want delivery until about 3 weeks later (we were about to go away and early delivery would have resulted in the wine sitting in the sun for 3 weeks) and asking them to acknowledge my email. Three days later I had not had acknowledgement (although I had an email saying my order was being prepared) so I rang the company and spoke to Jemma (I think??) and told her about the email. "Oh, I don't know where they go" she said but said she could stop the delivery. After I ended the call I received another email from the Post Office saying the delivery was on its way so I rang again and was once again advised the delivery could be stopped. During my holiday I was advised by text message that the wine had been delivered. When we arrived home a neighbour had left a note that she had taken the wine to her home though we don't know how long it had been sitting in the sun. I think it was a simple enough request and very poor service. I've yet to taste the wine. This was not a good start for a new member.
翻译：一天晚上，一位朋友带了一瓶泰勒雷司令来吃晚饭，味道不错。我决定在网上订购，但事实证明，由于网站杂乱无章，而且葡萄酒缺货，订购过程比想象中要困难得多。我下单后发现没有地方写特殊说明，于是发了一封邮件，说我希望大约三周后才能送货（我们当时要出门，提前送货会导致葡萄酒在阳光下晒三周），并要求他们确认我的邮件。三天后，我还没有收到确认邮件（虽然我收到了一封邮件，说我的订单正在准备中），于是我打电话给公司，和杰玛（我记得是吧？）谈了谈邮件的事情。“哦，我不知道他们去了哪里，”她说，但表示可以停止送货。挂断电话后，我又收到邮局的邮件，说葡萄酒正在路上，于是我又打了一次电话，结果再次被告知可以停止送货。假期期间，我收到短信通知，葡萄酒已经送达。我们到家时，一位邻居留了张纸条，说她把酒带回家了，虽然我们不知道它在阳光下晒了多久。我觉得这是一个很简单的要求，服务却很差。我还没尝过那酒。对于一个新会员来说，这可不是什么好的开始。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
