点评:Booked direct on their website for new years eve (found the property on air bnb originally but wanted to book direct to actually save them having to pay ridiculous fees to air bnb and it was half the price on their website. Was then contacted to say they have double booked and my booking was being cancelled. Apparently their booking system wasn't properly synced up with air bnb, highly unlikely considering straight after I booked i refreshed the page to ensure it wasn't coming up available on there and it was infact booked for the dates I had booked through their website. They clearly just weren't happy that I had booked through them and it was cheaper so they wanted more money. Super unethical! Why have it available to book on your website for that price if you actually want double that? Listing was on air bnb for £740 for 2 nights, we paid £390 on the website. So yeah, seems as though all they care about is money so will lie to paying customers 🙄 I cannot
翻译:我直接在他们的网站上预订了跨年夜的房间(最初是在Airbnb上找到的,但为了省下Airbnb那笔高昂的手续费,我决定直接预订,而且他们网站上的价格只有Airbnb的一半)。结果他们联系我说房间被重复预订了,我的预订被取消了。他们说他们的预订系统和Airbnb没有同步,但这不太可能,因为我预订后立刻刷新了页面,确认Airbnb上没有显示可预订,而且实际上我通过他们网站预订的日期已经被预订了。他们显然是因为我通过他们预订的价格更低而不满,所以想多收钱。太不道德了!既然想多收一倍,为什么还要在网站上显示这个价格呢?Airbnb上的价格是740英镑两晚,我们在他们网站上只付了390英镑。所以说,他们眼里只有钱,所以才会欺骗付费的顾客🙄 我真是无语了。