旅行
账户
Tripadvisor用户
Good, not bad for sure, but can be better
Goicar Car Rental的点评
点评：Used Goicar at Goa recently.
Pros - picked up a clean car, options were limited but reasonable.
Car was new and in good shape so no problems with the car.
Refund was prompt and without follow up. 👍
Cons- efficiency at car booking counter at airport needs to improve. After paying and driving off with the car, somebody calls saying they forgot to take the security deposit and wants us to come back. When asked to give a bank detail for paying the security, we are told that cannot be given.
The person who took the car back Hritik was extremely nice and polite.
While returning, was informed of new rules. You have to return the car 250 mts from the airport and then walk your way. Strange. They cannot come and pick up the car at the airport. For drop off before 6-15 am, additional charges to be paid. Not explained while booking.
The call centre staff are not customer friendly. “ cannot be done”, “not possible” are standard replies I got when I said how do I walk back with luggage and in the rain? These need improvement.
Goicar management - you have a good model and you have a good operation -good cars etc - don’t ruin it due to lack of customer focus. You are expensive, that is okay provided we will pay provided we get positive service.
Consider the following services at extra charges - picking up from different locations and dropping at airport if the customer, drop off points arrangements with different hotels in the city so that one can take a taxi back to the airport or the next destination.
More practicality with fuel.
Pros - picked up a clean car, options were limited but reasonable.
Car was new and in good shape so no problems with the car.
Refund was prompt and without follow up. 👍
Cons- efficiency at car booking counter at airport needs to improve. After paying and driving off with the car, somebody calls saying they forgot to take the security deposit and wants us to come back. When asked to give a bank detail for paying the security, we are told that cannot be given.
The person who took the car back Hritik was extremely nice and polite.
While returning, was informed of new rules. You have to return the car 250 mts from the airport and then walk your way. Strange. They cannot come and pick up the car at the airport. For drop off before 6-15 am, additional charges to be paid. Not explained while booking.
The call centre staff are not customer friendly. “ cannot be done”, “not possible” are standard replies I got when I said how do I walk back with luggage and in the rain? These need improvement.
Goicar management - you have a good model and you have a good operation -good cars etc - don’t ruin it due to lack of customer focus. You are expensive, that is okay provided we will pay provided we get positive service.
Consider the following services at extra charges - picking up from different locations and dropping at airport if the customer, drop off points arrangements with different hotels in the city so that one can take a taxi back to the airport or the next destination.
More practicality with fuel.
翻译：最近在果阿使用了 Goicar。
优点 - 拿到了一辆干净的车，选择有限但合理。
车是新的，状况良好，所以车子没有问题。
退款很快，没有跟进。👍
缺点 - 机场汽车预订柜台的效率需要提高。付款并开车离开后，有人打电话说他们忘了收押金，想让我们再回来。当被要求提供支付押金的银行详细信息时，我们被告知无法提供。
把车开回去的人 Hritik 非常友好和礼貌。
回来时，被告知了新规定。您必须在距离机场 250 米的地方还车，然后步行回去。奇怪。他们不能来机场取车。如果要在早上 6-15 点之前还车，则需要支付额外费用。预订时没有解释。
呼叫中心的工作人员对客户不友好。当我问我如何在雨中带着行李走回去时，我得到的标准答复是“做不到”、“不可能”？这些都需要改进。
Goicar 管理层 - 你们有一个很好的车型，你们有一个很好的运营 - 好的汽车等等 - 不要因为缺乏客户关注而毁了它。你们很贵，没关系，只要我们得到积极的服务，我们就会付钱。
考虑以下额外收费的服务 - 如果客户从不同地点接机并在机场送机，在城市的不同酒店安排送机点，这样就可以打车回机场或下一个目的地。
更实用的燃料。
优点 - 拿到了一辆干净的车，选择有限但合理。
车是新的，状况良好，所以车子没有问题。
退款很快，没有跟进。👍
缺点 - 机场汽车预订柜台的效率需要提高。付款并开车离开后，有人打电话说他们忘了收押金，想让我们再回来。当被要求提供支付押金的银行详细信息时，我们被告知无法提供。
把车开回去的人 Hritik 非常友好和礼貌。
回来时，被告知了新规定。您必须在距离机场 250 米的地方还车，然后步行回去。奇怪。他们不能来机场取车。如果要在早上 6-15 点之前还车，则需要支付额外费用。预订时没有解释。
呼叫中心的工作人员对客户不友好。当我问我如何在雨中带着行李走回去时，我得到的标准答复是“做不到”、“不可能”？这些都需要改进。
Goicar 管理层 - 你们有一个很好的车型，你们有一个很好的运营 - 好的汽车等等 - 不要因为缺乏客户关注而毁了它。你们很贵，没关系，只要我们得到积极的服务，我们就会付钱。
考虑以下额外收费的服务 - 如果客户从不同地点接机并在机场送机，在城市的不同酒店安排送机点，这样就可以打车回机场或下一个目的地。
更实用的燃料。
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