点评:Made a reservation in April so approx 8 months in advance. In the mean time my flight time was changed by the carrier. I notified LLC via email expecting I would have to pay extra as needed the car 6 hours earlier. Surprisingly I just received confirmation and didn't have to pay anything. Upon arrival we had a delay with baggage so called the LLC to inform them, to my surprise, agent answering the call welcomed me using my name! Wow how do they know it, I wasn't just a reference number?!
Unfortunately on way to return the car, we were hit by another vehicle, which caused a damage to my rental. I called LLC again outside of hours, and again I was greeted and instructed what to do. Thanks for the FULL COVER I took!
My only wish is the location would be at airport or closer to the airport. Other than this, it was the best experience, most friendly and helpful I had with a car rental company I had in last 10 years.
翻译:4 月份预订,所以大约提前了 8 个月。与此同时,航空公司更改了我的航班时间。我通过电子邮件通知 LLC,预计我需要提前 6 小时支付额外费用才能用车。令人惊讶的是,我只收到了确认,无需支付任何费用。抵达后,我们的行李延误了,因此打电话给 LLC 通知他们,令我惊讶的是,接电话的代理用我的名字欢迎我!哇,他们怎么知道的,我不仅仅是一个参考号码?!
不幸的是,在还车的路上,我们被另一辆车撞了,导致我的租车受损。我在非工作时间再次打电话给 LLC,他们再次欢迎我并告诉我该怎么做。感谢他们为我提供的全额保险!
我唯一的愿望是地点在机场或靠近机场。除此之外,这是我过去 10 年与汽车租赁公司合作的最佳体验,最友好、最有帮助。