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Dberothehero
Driver Closed door in my face
Ophorus的点评
点评：I booked the Strasbourg full day wine tour for my mother’s 60th birthday this past April. We went to Strasbourg to pick up the tour and it ended up taking us a significant amount of time to find parking, this caused us to begin running late and as you would normally do we called the operator. The operator ended up calling the driver and told us the driver would wait until 9:15 for us to arrive even though the tour was meant to leave at 9. We found parking and sprinted to the arrival area where I met with the driver at exactly 9:12, the drive looked me dead in the eyes, stated “your late, and proceeded to close the van door in my face”. I begged and explained it was my mothers 60th and he didn’t have an ounce of remorse, then closed his door and drove off, the tour cost hundreds of euros, enough to go on a long weekend holiday.
When I explained the situation to the operator they told me I could book an uber and meet them at the first stop, I explained this would cost another hundred or so euros and they didn’t care, said it was my fault. I explained that we didn’t want to take part in the tour after the due to the actions of the driver and they refused to even consider refunds or service credit.
These are not good people, I would recommend finding another operator.
When I explained the situation to the operator they told me I could book an uber and meet them at the first stop, I explained this would cost another hundred or so euros and they didn’t care, said it was my fault. I explained that we didn’t want to take part in the tour after the due to the actions of the driver and they refused to even consider refunds or service credit.
These are not good people, I would recommend finding another operator.
翻译：今年四月，为了庆祝我母亲的60岁生日，我预订了斯特拉斯堡全日葡萄酒之旅。我们去斯特拉斯堡领取了行程，结果花了好长时间才找到停车位，这导致我们开始迟到。我们像往常一样打电话给运营商。运营商最后打电话给司机，告诉我们司机要等到9:15才能到达，尽管旅行团原定9点出发。我们找到了停车位，飞奔到到达区，9:12整我和司机碰面了。司机直视着我的眼睛，说：“你迟到了，然后当着我的面关上了车门。”我苦苦哀求，并解释说今天是我母亲的60岁生日，他毫无悔意，然后关上车门开车走了。这次旅行花费了数百欧元，足够我度过一个长周末假期了。
当我向接线员解释情况时，他们告诉我可以预订一辆优步，然后在第一站和他们会合。我解释说，这样还要再花一百欧元左右，但他们根本不理会，还说是我的错。我解释说，由于司机的行为，我们之后不想参加这次旅行了，但他们甚至拒绝考虑退款或服务抵扣。
这些人都不是好人，我建议你换一家接线员。
当我向接线员解释情况时，他们告诉我可以预订一辆优步，然后在第一站和他们会合。我解释说，这样还要再花一百欧元左右，但他们根本不理会，还说是我的错。我解释说，由于司机的行为，我们之后不想参加这次旅行了，但他们甚至拒绝考虑退款或服务抵扣。
这些人都不是好人，我建议你换一家接线员。
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