点评:Just asked a couple of questions about car availability and some basic fundamental questions (since there isn't much information on their site such as prices), I had some concerns about a proposed car thinking it may be too small so I asked if there were any other options available. After clarifications about the size of the suggested car, I was going to book, even if I was a bit confused about the last sentence on his response "Seems like options are not good enought for you" . I wasn't sure if he was being condencending or simply meant not good enough for our needs (note that he only proposed one car = Toyota Yaris, so it's not as if he offered many and we were being difficult). I responded as if I was going to rent and ask about how does it work at the airport (meeting), his reponse... "We are in business over 35 years and you seems to be a little uneasy. At this point I am not comfortalbe renting you". I definitively responsded to this one. This individual doens't know me. I did asked a couple of questions which were all basic / normal questions and I was never rude. I did many trips, met many people, our hosts always rated us a very good, quite and no problem. We are very down to earth people. I've been in sales before and I sincerely dislike people that are obnoxious and/or pretentious but, what i dislike even more and find completely innaceptable, is people that are DISRESPECFUL. Obviously, I won't be renting there. I am only writting this review in case other wonder which kind of service to expect form Kenny's rental. Given these kind of responses, I would be more than concern to deal with a company like this. Hardly can answer simple, normal questions, wondering how they would respond if we were stuck on the road somewhere with one of their cars.
翻译:我只是问了一些关于车辆供应情况和一些基本问题(因为他们网站上的信息不多,比如价格)。我对他们推荐的车型有些顾虑,觉得可能太小,所以问有没有其他选择。在确认了推荐车型的尺寸后,我本来打算预订,尽管我对他回复的最后一句话“似乎没有足够好的选择”有点困惑。我不确定他是在居高临下地对待我,还是仅仅指选择不够多(请注意,他只推荐了一辆车——丰田雅力士,所以并不是他提供了很多选择,也不是我们故意刁难)。我回复说我打算租车,并询问了在机场取车(接机)的流程,他的回复是……“我们经营超过35年了,您似乎有点不自在。目前我不太愿意把车租给您。” 我对此非常肯定。这个人并不认识我。我问了一些问题,都是些基本/正常的问题,而且我从来没有无礼过。我参加过很多旅行,认识了很多人,我们的房东总是给我们打很高的评价,说我们很安静,没有任何问题。我们是非常脚踏实地的人。我以前做过销售,我真心讨厌那些令人讨厌或自命不凡的人,但我更讨厌、也完全无法接受的是那些不尊重人的人。显然,我不会再从那里租车了。我写这篇评论只是想让其他人知道,肯尼租车公司提供的服务究竟如何。鉴于他们这样的服务态度,我非常担心与这样的公司打交道。他们连一些简单的、正常的问题都回答不了,我很好奇如果我们的车被困在路上,他们会作何反应。