旅行
账户
Ceciliabatalhone
A bad experience that put our lives at risk
Europcar的点评
点评：We booked a Jeep to go to the mountains, and when we got there we were given a different car.
The lady at the counter tried to charge us more for things that were already included in the booking. We had to show it to her, cause apparently she had no access to this information? Be careful and have the booking documentation with you so they don’t double charge you.
The booking was inclusive of snow chains.
When we got to the top of the mountain, we got to a point where it was obligatory to use snow chains, and the road was very slippery.
When we stopped to put the chains on, surprise: the chains were wrong sized, and we could not use it!
The car started to slide and we were lucky enough to be just a few hundred meters from the hotel where we were staying.
We paid for an extra driver to be able to drive around during our holidays, however the car stayed the whole time in the garage because it wasn’t safe enough to drive without the chain due to the snow conditions.
These people put our life at risk! Thank God the day we had to drive back was not too snowy, but we had to drive very slowly and be very careful to not cause any accidents.
When we returned the car and I told that to the lady at the counter, all she said was “I’m sorry, please email our customer services”. What for? If it was her and the Europcar Torino airport team who did not do the bare minimum of checking what they’re providing to their customers?
And now, am I getting at least a refund for the extra driver fee and for all the days the car were locked in a garage since no one could drive or use the car during the whole period? If I knew your services were that bad and unsafe I would have travelled by bus or train, cause there’s no point in renting a car for 10 days to keep it locked in a garage cause it’s unsafe to drive it.
The lady at the counter tried to charge us more for things that were already included in the booking. We had to show it to her, cause apparently she had no access to this information? Be careful and have the booking documentation with you so they don’t double charge you.
The booking was inclusive of snow chains.
When we got to the top of the mountain, we got to a point where it was obligatory to use snow chains, and the road was very slippery.
When we stopped to put the chains on, surprise: the chains were wrong sized, and we could not use it!
The car started to slide and we were lucky enough to be just a few hundred meters from the hotel where we were staying.
We paid for an extra driver to be able to drive around during our holidays, however the car stayed the whole time in the garage because it wasn’t safe enough to drive without the chain due to the snow conditions.
These people put our life at risk! Thank God the day we had to drive back was not too snowy, but we had to drive very slowly and be very careful to not cause any accidents.
When we returned the car and I told that to the lady at the counter, all she said was “I’m sorry, please email our customer services”. What for? If it was her and the Europcar Torino airport team who did not do the bare minimum of checking what they’re providing to their customers?
And now, am I getting at least a refund for the extra driver fee and for all the days the car were locked in a garage since no one could drive or use the car during the whole period? If I knew your services were that bad and unsafe I would have travelled by bus or train, cause there’s no point in renting a car for 10 days to keep it locked in a garage cause it’s unsafe to drive it.
翻译：我们预订了一辆吉普车去山上，但到了那里后，他们给我们换了另一辆车。
柜台的女士试图向我们收取预订中已包含的更多费用。我们不得不向她出示，因为她显然无法获得这些信息？小心一点，随身携带预订文件，这样他们就不会重复收费。
预订包含防滑链。
当我们到达山顶时，我们到达了一个必须使用防滑链的地方，而且道路非常滑。
当我们停下来装上防滑链时，我们惊讶地发现：防滑链尺寸不对，我们无法使用它！
汽车开始打滑，我们很幸运，离我们住的酒店只有几百米。
我们付钱雇了一位额外的司机，以便在假期期间开车，然而汽车一直停在车库里，因为雪况不佳，不装防滑链行驶不够安全。
这些人让我们的生命处于危险之中！感谢上帝，我们开车回去的那天雪不太大，但我们必须开得很慢，非常小心，以免发生任何事故。
当我们把车还回去时，我告诉柜台的女士，她只说了一句“对不起，请给我们的客服发邮件”。为什么？如果是她和 Europcar 都灵机场团队没有对他们为客户提供的服务进行最低限度的检查？
现在，我是否至少可以得到额外司机费用的退款，以及汽车被锁在车库里的所有天数的退款，因为在整个期间没有人可以驾驶或使用汽车？如果我知道你们的服务这么糟糕和不安全，我会坐公共汽车或火车去，因为租一辆车 10 天把它锁在车库里是没有意义的，因为驾驶它不安全。
柜台的女士试图向我们收取预订中已包含的更多费用。我们不得不向她出示，因为她显然无法获得这些信息？小心一点，随身携带预订文件，这样他们就不会重复收费。
预订包含防滑链。
当我们到达山顶时，我们到达了一个必须使用防滑链的地方，而且道路非常滑。
当我们停下来装上防滑链时，我们惊讶地发现：防滑链尺寸不对，我们无法使用它！
汽车开始打滑，我们很幸运，离我们住的酒店只有几百米。
我们付钱雇了一位额外的司机，以便在假期期间开车，然而汽车一直停在车库里，因为雪况不佳，不装防滑链行驶不够安全。
这些人让我们的生命处于危险之中！感谢上帝，我们开车回去的那天雪不太大，但我们必须开得很慢，非常小心，以免发生任何事故。
当我们把车还回去时，我告诉柜台的女士，她只说了一句“对不起，请给我们的客服发邮件”。为什么？如果是她和 Europcar 都灵机场团队没有对他们为客户提供的服务进行最低限度的检查？
现在，我是否至少可以得到额外司机费用的退款，以及汽车被锁在车库里的所有天数的退款，因为在整个期间没有人可以驾驶或使用汽车？如果我知道你们的服务这么糟糕和不安全，我会坐公共汽车或火车去，因为租一辆车 10 天把它锁在车库里是没有意义的，因为驾驶它不安全。
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