旅行
账户
Tom V
Simply read my complaint. Europcar Brussels Airport -> not reliable and acting in bad faith
Europcar的点评
点评：Case #22056923 - Case #2209065
Rented car at Brussels airport. Only drove on highways and was super careful. Upon returning the car there was no-one at the desk. A couple of weeks later Europcar charges my account for 64,07 EUR for "damages on the wheel and rim".
First of all, I checked the car before leaving in a poorly lit parking lot and didn't see any damage. The fact that the car was parked against a concrete column didn't make a thorough inspection any easier.
Secondly, the so-called damage was a minuscule scratch on the wheel rim, approx. 0,5 x 0,5 cm. Not even on the pictures they send me the damage was really visible, actually. Picture attached, try to find the damage and judge for yourself.
I am 100% sure that I DID NOT scrape the wheel rim against the curve. The damage therefore has two other likely causes:
-either the damage already pre-existed and wasn't noticed, which is fairly probable because of the poor lighting conditions in the Brussels airport (see above)
-either the damage was caused after I returned the car by a Europcar employee who moved the car, damaged it and decided to "pass on" the damage to the tenant.
I filed an official complaint with Europcar and Bank Card Company. Vis-à-vis Europcar I alleged the points above, and in addition the very important argument that the so-called damage was not established by both parties, as there was not a single Europcar employee present at the time of return. This argument was simply ignored, which is a pity because I am, or rather, I was a return customer.
The complaint for fraud with BCC is still pending.
Be very careful and also make sure to take pictures when returning the car, as this is a very quick-win mafia style tactic by Europcar employees and corporate acting in bad faith.
Rented car at Brussels airport. Only drove on highways and was super careful. Upon returning the car there was no-one at the desk. A couple of weeks later Europcar charges my account for 64,07 EUR for "damages on the wheel and rim".
First of all, I checked the car before leaving in a poorly lit parking lot and didn't see any damage. The fact that the car was parked against a concrete column didn't make a thorough inspection any easier.
Secondly, the so-called damage was a minuscule scratch on the wheel rim, approx. 0,5 x 0,5 cm. Not even on the pictures they send me the damage was really visible, actually. Picture attached, try to find the damage and judge for yourself.
I am 100% sure that I DID NOT scrape the wheel rim against the curve. The damage therefore has two other likely causes:
-either the damage already pre-existed and wasn't noticed, which is fairly probable because of the poor lighting conditions in the Brussels airport (see above)
-either the damage was caused after I returned the car by a Europcar employee who moved the car, damaged it and decided to "pass on" the damage to the tenant.
I filed an official complaint with Europcar and Bank Card Company. Vis-à-vis Europcar I alleged the points above, and in addition the very important argument that the so-called damage was not established by both parties, as there was not a single Europcar employee present at the time of return. This argument was simply ignored, which is a pity because I am, or rather, I was a return customer.
The complaint for fraud with BCC is still pending.
Be very careful and also make sure to take pictures when returning the car, as this is a very quick-win mafia style tactic by Europcar employees and corporate acting in bad faith.
翻译：案例 #22056923 - 案例 #2209065
在布鲁塞尔机场租了车。只在高速公路上行驶，非常小心。还车时，柜台上空无一人。几周后，Europcar 向我的账户收取了 64.07 欧元的“车轮和轮辋损坏”费用。
首先，我在离开前在光线不足的停车场检查了汽车，没有发现任何损坏。汽车停在混凝土柱上，这让彻底检查变得更加困难。
其次，所谓的损坏是轮辋上的微小划痕，约 0.5 x 0.5 厘米。实际上，即使在他们发给我的照片上，损坏也看不出来。附上图片，试着找出损坏并自己判断。
我 100% 确定我没有将轮辋刮到弯道上。因此，损坏可能还有另外两个原因：
- 损坏已经存在但未被发现，这很可能是由于布鲁塞尔机场光线条件不佳（见上文）
- 损坏是在我归还汽车后，一名 Europcar 员工移动了汽车，损坏了汽车，并决定将损坏“转嫁”给租客造成的。
我向 Europcar 和银行卡公司提出了正式投诉。针对 Europcar，我提出了上述几点，此外还有一个非常重要的论点，即双方都没有证实所谓的损坏，因为归还时没有一名 Europcar 员工在场。这个论点被忽略了，这很遗憾，因为我是回头客，或者更确切地说，我曾经是回头客。
对 BCC 的欺诈投诉仍在审理中。
归还汽车时要非常小心，并确保拍照，因为这是 Europcar 员工和公司恶意采取的一种非常快速有效的黑手党式策略。
在布鲁塞尔机场租了车。只在高速公路上行驶，非常小心。还车时，柜台上空无一人。几周后，Europcar 向我的账户收取了 64.07 欧元的“车轮和轮辋损坏”费用。
首先，我在离开前在光线不足的停车场检查了汽车，没有发现任何损坏。汽车停在混凝土柱上，这让彻底检查变得更加困难。
其次，所谓的损坏是轮辋上的微小划痕，约 0.5 x 0.5 厘米。实际上，即使在他们发给我的照片上，损坏也看不出来。附上图片，试着找出损坏并自己判断。
我 100% 确定我没有将轮辋刮到弯道上。因此，损坏可能还有另外两个原因：
- 损坏已经存在但未被发现，这很可能是由于布鲁塞尔机场光线条件不佳（见上文）
- 损坏是在我归还汽车后，一名 Europcar 员工移动了汽车，损坏了汽车，并决定将损坏“转嫁”给租客造成的。
我向 Europcar 和银行卡公司提出了正式投诉。针对 Europcar，我提出了上述几点，此外还有一个非常重要的论点，即双方都没有证实所谓的损坏，因为归还时没有一名 Europcar 员工在场。这个论点被忽略了，这很遗憾，因为我是回头客，或者更确切地说，我曾经是回头客。
对 BCC 的欺诈投诉仍在审理中。
归还汽车时要非常小心，并确保拍照，因为这是 Europcar 员工和公司恶意采取的一种非常快速有效的黑手党式策略。
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