点评:Renting a car from this company was a terrible experience at Guatemala Airport. They did not honor my reservation and only had a more expensive car available which was at my expense. They held a ridiculous amount of money (16,000 USD) against my CC because I did not pay their insurance and instead used my own. Then upon receiving the vehicle I am given a car that is damaged smelling like urine. They took the car and “cleaned” it but it delayed me 1 hour. Upon return of the car they did not receive my vehicle at the time scheduled (10:30 am) because they didn’t have the personnel in place so the police almost gave me a ticket and I had to loop around until someone from the agency showed up. This caused delays for me to check in and rushed to get to my flight. Avoid doing business with company.
翻译:在危地马拉机场从这家公司租车的经历很糟糕。他们没有遵守我的预订,只提供了一辆更贵的车,费用由我承担。他们从我的信用卡中扣留了一大笔钱(16,000 美元),因为我没有支付他们的保险,而是用了自己的保险。然后,当我收到车时,他们给了我一辆损坏的、闻起来有尿味的车。他们把车拿走并“清理”了,但这耽误了我 1 个小时。还车时,他们没有在预定时间(上午 10:30)收到我的车,因为他们没有安排人员,所以警察差点给我开罚单,我不得不绕来绕去,直到代理商的人出现。这导致我延误办理登机手续,不得不赶着赶飞机。避免与该公司做生意。