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Avoid Crystal if you can
Crystal ski的点评
点评：Avoid this organisation if you can. On a recent ski holiday they treated us appallingly. After a 36 hour travel delay with very little communication they didn’t fulfill their commitments transferring us to the resort.
Some passengers were provided taxis but we waited three hours at the airport and were put on a bus. All other passengers were contacted by their rep and dropped off at their accommodation. We were last to be dropped off at about 10pm but the bus driver had not been given our hotel details and tried to drop us off at a resort further down the hill. We eventually persuaded her to take us further up the hill but were dropped off a 30 minute walk away from the hotel up a snowy and slippery road.
When we arrived the hotel reception was closed. We eventually got our keys to our room and the rep eventually contacted us. When we complained their response was not to apologise for their mistake but that ‘none of our customers are dropped directly at the hotel and it’s normally a 5-7 minute walk to your hotel’.
Avoid travelling with Crystal they don’t care about your wellbeing.
We also nearly missed the flight home as they didn't get us on the buses early enough, there is general lack of organisation and leadership when things go wrong
Some passengers were provided taxis but we waited three hours at the airport and were put on a bus. All other passengers were contacted by their rep and dropped off at their accommodation. We were last to be dropped off at about 10pm but the bus driver had not been given our hotel details and tried to drop us off at a resort further down the hill. We eventually persuaded her to take us further up the hill but were dropped off a 30 minute walk away from the hotel up a snowy and slippery road.
When we arrived the hotel reception was closed. We eventually got our keys to our room and the rep eventually contacted us. When we complained their response was not to apologise for their mistake but that ‘none of our customers are dropped directly at the hotel and it’s normally a 5-7 minute walk to your hotel’.
Avoid travelling with Crystal they don’t care about your wellbeing.
We also nearly missed the flight home as they didn't get us on the buses early enough, there is general lack of organisation and leadership when things go wrong
翻译：如果可以的话，尽量避免乘坐这家公司。在最近的一次滑雪假期中，他们对待我们的方式令人震惊。在经过 36 小时的旅行延误后，几乎没有任何沟通，他们没有履行将我们送往度假村的承诺。
一些乘客得到了出租车，但我们在机场等了三个小时才被安排上巴士。所有其他乘客都由他们的代表联系并送到他们的住处。我们最后一次下车是在晚上 10 点左右，但巴士司机没有得到我们酒店的详细信息，并试图将我们送到山下更远的一个度假村。我们最终说服她带我们上山，但我们在一条积雪湿滑的路上下了车，距离酒店有 30 分钟的步行路程。
当我们到达时，酒店前台已经关门了。我们最终拿到了房间钥匙，代表最终联系了我们。当我们抱怨时，他们的回应不是为他们的错误道歉，而是“我们的任何客户都不会直接被送到酒店，通常步行 5-7 分钟即可到达您的酒店”。
不要和 Crystal 一起旅行，他们不关心你的健康。
我们还差点错过回家的航班，因为他们没有让我们提前上车，当事情出错时，他们普遍缺乏组织和领导力
一些乘客得到了出租车，但我们在机场等了三个小时才被安排上巴士。所有其他乘客都由他们的代表联系并送到他们的住处。我们最后一次下车是在晚上 10 点左右，但巴士司机没有得到我们酒店的详细信息，并试图将我们送到山下更远的一个度假村。我们最终说服她带我们上山，但我们在一条积雪湿滑的路上下了车，距离酒店有 30 分钟的步行路程。
当我们到达时，酒店前台已经关门了。我们最终拿到了房间钥匙，代表最终联系了我们。当我们抱怨时，他们的回应不是为他们的错误道歉，而是“我们的任何客户都不会直接被送到酒店，通常步行 5-7 分钟即可到达您的酒店”。
不要和 Crystal 一起旅行，他们不关心你的健康。
我们还差点错过回家的航班，因为他们没有让我们提前上车，当事情出错时，他们普遍缺乏组织和领导力
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