旅行
账户
Extraordinary55****
CRYSTAL SKI’S LACK OF TRANSPARENCY ABOUT ANNEX ROOMS, POOR CUSTOMER SERVICE, AND FAILURE TO MEET EXPECTATIONS RUINED OUR
Crystal ski的点评
点评：WE RECENTLY BOOKED A SKI HOLIDAY THROUGH CRYSTAL SKI AND STAYED AT HOTEL AUSTRIA IN OBERGURGL, A DESTINATION WE HAD VISITED THREE TIMES BEFORE WITH WONDERFUL EXPERIENCES. UNFORTUNATELY, THIS TRIP, OUR FOURTH, WAS RUINED BY CRYSTAL SKI’S LACK OF TRANSPARENCY ABOUT THE HOTEL ACCOMMODATION AND THEIR COMPLETE FAILURE TO DELIVER ON EXPECTATIONS.
WE WERE NOT INFORMED THAT GUESTS BOOKING THROUGH CRYSTAL SKI WOULD BE PLACED IN THE ANNEX—A COMPLETELY SEPARATE BUILDING FROM THE MAIN HOTEL. THE IMAGES OF ROOMS DISPLAYED ON CRYSTAL SKI’S WEBSITE AND ADVERTISEMENTS SHOW ONLY THE MAIN HOTEL ROOMS, WHICH ARE HIGHER QUALITY, WELL-FINISHED, AND IN LINE WITH THE 4-STAR RATING. HOWEVER, THE ANNEX ROOMS, WHICH ARE 1 OR 2-STAR AT BEST, ARE NOT SHOWN AT ALL, MAKING THE LISTINGS MISLEADING AND DECEPTIVE. THE ANNEX ROOMS ARE OUTDATED, POORLY EQUIPPED, AND DO NOT REFLECT THE QUALITY ADVERTISED BY CRYSTAL SKI.
ADDITIONAL ISSUES INCLUDED HOSTILITY FROM HOTEL STAFF, A LACK OF BASIC ROOM AMENITIES (NO KETTLES, ROBES, OR SLIPPERS), AND DANGEROUS FACILITIES SUCH AS AN ICY GARAGE FOR ACCESSING SKI LOCKERS. EVEN THE CRYSTAL SKI REP WASN’T ALLOWED INTO THE HOTEL LOBBY, ADDING TO THE UNWELCOMING ATMOSPHERE.
HAVING SPOKEN TO OTHER GUESTS, IT BECAME CLEAR THAT OUR EXPERIENCE WAS NOT ISOLATED. MANY GUESTS BOOKED THROUGH CRYSTAL SKI HAVE HAD SIMILAR ISSUES, YET CRYSTAL SKI CONTINUES TO BOOK CUSTOMERS INTO HOTEL AUSTRIA DESPITE THE REPEATED FAILURES AND DISSATISFACTION.
IF BOOKING THROUGH CRYSTAL SKI, DO YOUR OWN RESEARCH. THE LACK OF TRANSPARENCY AND MISLEADING INFORMATION ABOUT THE ROOMS MAKES THEM UNTRUSTWORTHY. BASED ON THIS EXPERIENCE, WE WOULD NOT RECOMMEND THEM AS A TOUR OPERATOR.
WE WERE NOT INFORMED THAT GUESTS BOOKING THROUGH CRYSTAL SKI WOULD BE PLACED IN THE ANNEX—A COMPLETELY SEPARATE BUILDING FROM THE MAIN HOTEL. THE IMAGES OF ROOMS DISPLAYED ON CRYSTAL SKI’S WEBSITE AND ADVERTISEMENTS SHOW ONLY THE MAIN HOTEL ROOMS, WHICH ARE HIGHER QUALITY, WELL-FINISHED, AND IN LINE WITH THE 4-STAR RATING. HOWEVER, THE ANNEX ROOMS, WHICH ARE 1 OR 2-STAR AT BEST, ARE NOT SHOWN AT ALL, MAKING THE LISTINGS MISLEADING AND DECEPTIVE. THE ANNEX ROOMS ARE OUTDATED, POORLY EQUIPPED, AND DO NOT REFLECT THE QUALITY ADVERTISED BY CRYSTAL SKI.
ADDITIONAL ISSUES INCLUDED HOSTILITY FROM HOTEL STAFF, A LACK OF BASIC ROOM AMENITIES (NO KETTLES, ROBES, OR SLIPPERS), AND DANGEROUS FACILITIES SUCH AS AN ICY GARAGE FOR ACCESSING SKI LOCKERS. EVEN THE CRYSTAL SKI REP WASN’T ALLOWED INTO THE HOTEL LOBBY, ADDING TO THE UNWELCOMING ATMOSPHERE.
HAVING SPOKEN TO OTHER GUESTS, IT BECAME CLEAR THAT OUR EXPERIENCE WAS NOT ISOLATED. MANY GUESTS BOOKED THROUGH CRYSTAL SKI HAVE HAD SIMILAR ISSUES, YET CRYSTAL SKI CONTINUES TO BOOK CUSTOMERS INTO HOTEL AUSTRIA DESPITE THE REPEATED FAILURES AND DISSATISFACTION.
IF BOOKING THROUGH CRYSTAL SKI, DO YOUR OWN RESEARCH. THE LACK OF TRANSPARENCY AND MISLEADING INFORMATION ABOUT THE ROOMS MAKES THEM UNTRUSTWORTHY. BASED ON THIS EXPERIENCE, WE WOULD NOT RECOMMEND THEM AS A TOUR OPERATOR.
翻译：我们最近通过 CRYSTAL SKI 预订了滑雪假期，并入住了奥伯古尔格尔的奥地利酒店，我们之前曾三次造访过这个目的地，并获得了美妙的体验。不幸的是，这次旅行（我们的第四次旅行）因 CRYSTAL SKI 对酒店住宿缺乏透明度以及完全未能满足预期而被毁掉。
我们没有被告知通过 CRYSTAL SKI 预订的客人将被安排在附楼——一栋与主酒店完全分开的建筑。 CRYSTAL SKI 网站和广告上展示的客房图片仅显示了主酒店客房，这些客房质量较高、装修精美，符合 4 星级标准。但是，附属客房最多只有 1 星或 2 星，却完全没有显示，这使得列表具有误导性和欺骗性。附属客房陈旧、设备简陋，与 CRYSTAL SKI 宣传的质量不符。
其他问题包括酒店员工的敌意、缺乏基本的房间设施（没有水壶、浴袍或拖鞋），以及危险的设施，例如用于进入滑雪储物柜的结冰车库。甚至连水晶滑雪代表都不允许进入酒店大堂，这进一步加剧了不受欢迎的氛围。
与其他客人交谈后，我们清楚地意识到，我们的经历并不是孤立的。许多通过 CRYSTAL SKI 预订的客人都遇到过类似的问题，但尽管屡屡失败且客户不满意，CRYSTAL SKI 仍继续为客户预订 HOTEL AUSTRIA。
如果通过 CRYSTAL SKI 预订，请自行研究。客房信息不透明且具有误导性，因此不值得信赖。根据此经验，我们不会推荐他们作为旅行社。
我们没有被告知通过 CRYSTAL SKI 预订的客人将被安排在附楼——一栋与主酒店完全分开的建筑。 CRYSTAL SKI 网站和广告上展示的客房图片仅显示了主酒店客房，这些客房质量较高、装修精美，符合 4 星级标准。但是，附属客房最多只有 1 星或 2 星，却完全没有显示，这使得列表具有误导性和欺骗性。附属客房陈旧、设备简陋，与 CRYSTAL SKI 宣传的质量不符。
其他问题包括酒店员工的敌意、缺乏基本的房间设施（没有水壶、浴袍或拖鞋），以及危险的设施，例如用于进入滑雪储物柜的结冰车库。甚至连水晶滑雪代表都不允许进入酒店大堂，这进一步加剧了不受欢迎的氛围。
与其他客人交谈后，我们清楚地意识到，我们的经历并不是孤立的。许多通过 CRYSTAL SKI 预订的客人都遇到过类似的问题，但尽管屡屡失败且客户不满意，CRYSTAL SKI 仍继续为客户预订 HOTEL AUSTRIA。
如果通过 CRYSTAL SKI 预订，请自行研究。客房信息不透明且具有误导性，因此不值得信赖。根据此经验，我们不会推荐他们作为旅行社。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
