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Tia S
Douglas
帕恩多夫购物中心的点评
点评：Unfortunately, my recent experience at a Douglas store was very disappointing. None of the sales assistants acknowledged me or offered any help while I was browsing, even though there were several employees present. Only when two older ladies entered the store did one of the assistants rush over to them and greet them warmly, which came across as a very selective approach to customer service.
I then asked another sales assistant (around 50 years old) for help, but her attitude was extremely rude and impatient. When I asked for the right shade of foundation, she pulled one out from a drawer, opened it, and without asking, applied it to my hand using the applicator from the bottle. Although I liked the shade, I clearly stated that I didn’t want to buy a product that had already been opened and used. She responded quite aggressively, saying she had “opened it for me” – as if that obligated me to purchase it.
I find it completely unprofessional and unhygienic to offer an opened product for sale, especially when it’s a cosmetic that comes into direct contact with the skin. I expected a much higher standard of service and hygiene, especially from a store like Douglas.
I then asked another sales assistant (around 50 years old) for help, but her attitude was extremely rude and impatient. When I asked for the right shade of foundation, she pulled one out from a drawer, opened it, and without asking, applied it to my hand using the applicator from the bottle. Although I liked the shade, I clearly stated that I didn’t want to buy a product that had already been opened and used. She responded quite aggressively, saying she had “opened it for me” – as if that obligated me to purchase it.
I find it completely unprofessional and unhygienic to offer an opened product for sale, especially when it’s a cosmetic that comes into direct contact with the skin. I expected a much higher standard of service and hygiene, especially from a store like Douglas.
翻译：不幸的是，我最近在Douglas一家店的经历非常令人失望。在我浏览商品时，没有一位售货员理会我，也没有提供任何帮助，尽管店里有几名员工。只有两位年长的女士走进店里，其中一位售货员才冲上前热情地打招呼，这给人一种非常挑剔的客户服务态度。
之后，我向另一位售货员（大约50岁）寻求帮助，但她的态度非常粗鲁，没有耐心。当我询问粉底液的色号时，她从抽屉里拿出一个，打开，没问一声就用瓶身的涂抹器涂到了我的手上。虽然我喜欢这个色号，但我明确表示不想买已经开封使用过的产品。她态度相当强硬，说是她“帮我开的”——好像这样我就有义务购买似的。
我觉得出售已开封的产品非常不专业，也很不卫生，尤其是这种会直接接触皮肤的化妆品。我期望更高的服务和卫生标准，尤其是像道格拉斯这样的商店。
之后，我向另一位售货员（大约50岁）寻求帮助，但她的态度非常粗鲁，没有耐心。当我询问粉底液的色号时，她从抽屉里拿出一个，打开，没问一声就用瓶身的涂抹器涂到了我的手上。虽然我喜欢这个色号，但我明确表示不想买已经开封使用过的产品。她态度相当强硬，说是她“帮我开的”——好像这样我就有义务购买似的。
我觉得出售已开封的产品非常不专业，也很不卫生，尤其是这种会直接接触皮肤的化妆品。我期望更高的服务和卫生标准，尤其是像道格拉斯这样的商店。
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