旅行
账户
Jessica H
Frustrating in person service - buy online!
Ski Cape Smokey的点评
点评：Amazing views during the fall season, absolutely breathtaking. But overall very disappointed in the entire process of getting a ticket and they need a better system to purchasing a ticket. We showed up to a long, but not unreasonably long, line to buy our admission and get a hand stamp. We weren't in a rush so we were willing to wait a bit longer and OK with paying more since we did not buy online. Instesd we were met with a rushed greeting and frantically being told we need to buy our tickets online becsuse its cheaper. I explained I didn't care about paying money because I just wanted to lay and get on the gondola. The older woman working wouldn't allow us so we needed pay online, which was tedious, time consuming and frustrating. What further infuriated us was the fact that a few minutes later, while getting fed up with buying online, a group of 6 people were then served to buy tickets on the spot instead of being forced to buy online. All the while the older man working was using a pen and paper to kep track of tickets sold and trying to take payments. Buying admissions in person was chaotic.
Considering the price per person for a six minute gondola ride, the service should be quick, easy and friendly. Not rushed, forced and cranky. There should also be mote seats at the too for people to rest. 10 chairs is hardly anything. We loved the view but super disappointed in the service and the cost considering how terrible and service was.
The expensive cost of the ticket does NOT justify the terrible experience when trying to buy one, the short length of time that the ride is and the limited seating options at the top. The gondola has been open several years now, there is no need for a pen and paper and only 2 employees taking payment on a busy Saturday.
Considering the price per person for a six minute gondola ride, the service should be quick, easy and friendly. Not rushed, forced and cranky. There should also be mote seats at the too for people to rest. 10 chairs is hardly anything. We loved the view but super disappointed in the service and the cost considering how terrible and service was.
The expensive cost of the ticket does NOT justify the terrible experience when trying to buy one, the short length of time that the ride is and the limited seating options at the top. The gondola has been open several years now, there is no need for a pen and paper and only 2 employees taking payment on a busy Saturday.
翻译：秋季的景色令人惊叹，绝对令人叹为观止。但总体而言，我对整个购票过程非常失望，他们需要一个更好的购票系统。我们排了很长的队，但不是很长，才买票并盖手印。我们并不着急，所以我们愿意多等一会儿，而且因为我们没有在线购买，所以愿意多付点钱。相反，我们受到了匆忙的接待，并被疯狂地告知我们需要在线买票，因为这样更便宜。我解释说我不在乎付钱，因为我只想躺下上缆车。那位年长的女性工作人员不允许我们这样做，所以我们需要在线支付，这很乏味、耗时且令人沮丧。更让我们愤怒的是，几分钟后，当我们厌倦了在线购买时，一组 6 个人被安排当场买票，而不是被迫在线购买。与此同时，那位年长的工作人员一直在用笔和纸记录售出的门票并试图收取费用。亲自购买门票很混乱。
考虑到乘坐缆车六分钟的每人价格，服务应该快速、轻松和友好。不要匆忙、强迫和暴躁。还应该有更多座位供人们休息。10 把椅子几乎不算什么。我们喜欢这里的景色，但考虑到服务有多糟糕，我们对服务和费用感到非常失望。
昂贵的票价并不能弥补购买时的糟糕体验、乘坐时间短和顶部座位选择有限的缺陷。缆车已经开放了好几年了，不需要纸笔，而且在繁忙的周六只有 2 名员工收取费用。
考虑到乘坐缆车六分钟的每人价格，服务应该快速、轻松和友好。不要匆忙、强迫和暴躁。还应该有更多座位供人们休息。10 把椅子几乎不算什么。我们喜欢这里的景色，但考虑到服务有多糟糕，我们对服务和费用感到非常失望。
昂贵的票价并不能弥补购买时的糟糕体验、乘坐时间短和顶部座位选择有限的缺陷。缆车已经开放了好几年了，不需要纸笔，而且在繁忙的周六只有 2 名员工收取费用。
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