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James S
Very poor business practices and total lack of empathy
Rowse's 1+1 Ranch的点评
点评：I was booked to visit rouse ranch this Aug 25.
Nearly 3 weeks out from leaving I was informed I would need an immediate triple by-pass operation.
I informed Tammy, via email, that I would need to cancel my visit and, even though stated clearly in their web page that they is no refund below 60 days, given the unavoidable circumstances, would they consider any kind of refund of my deposit.
10 days after first emailing I received a response saying Tammy would talk to her husband.
Now, 3 weeks later, post open heart surgery, I received my 'welcome to rouse ranch and your upcoming visit'.
No other response.
I find this both extremely poor business practice, and totally lacking in empathy for anothers situation.
I dread to think of how matters would have been handled had my situating arisen whilst actually visiting.
Nearly 3 weeks out from leaving I was informed I would need an immediate triple by-pass operation.
I informed Tammy, via email, that I would need to cancel my visit and, even though stated clearly in their web page that they is no refund below 60 days, given the unavoidable circumstances, would they consider any kind of refund of my deposit.
10 days after first emailing I received a response saying Tammy would talk to her husband.
Now, 3 weeks later, post open heart surgery, I received my 'welcome to rouse ranch and your upcoming visit'.
No other response.
I find this both extremely poor business practice, and totally lacking in empathy for anothers situation.
I dread to think of how matters would have been handled had my situating arisen whilst actually visiting.
翻译：我预约了8月25日去Rouse Ranch。
出发前将近三周，我被告知需要立即进行心脏三重搭桥手术。
我通过电子邮件通知Tammy，我需要取消行程。尽管他们的网页上明确说明60天内不退款，但考虑到不可避免的情况，他们是否会考虑退还我的押金？
第一次发送电子邮件10天后，我收到了Tammy的回复，说她会和她丈夫谈谈。
现在，三周过去了，我做完心脏直视手术后，收到了“欢迎来到Rouse Ranch，欢迎您下次光临”的邮件。
除此之外，没有其他回复。
我觉得这既是极其糟糕的商业行为，也完全缺乏对他人的处境的同理心。
我不敢想象，如果我的情况发生在我实际访问期间，他们会如何处理。
出发前将近三周，我被告知需要立即进行心脏三重搭桥手术。
我通过电子邮件通知Tammy，我需要取消行程。尽管他们的网页上明确说明60天内不退款，但考虑到不可避免的情况，他们是否会考虑退还我的押金？
第一次发送电子邮件10天后，我收到了Tammy的回复，说她会和她丈夫谈谈。
现在，三周过去了，我做完心脏直视手术后，收到了“欢迎来到Rouse Ranch，欢迎您下次光临”的邮件。
除此之外，没有其他回复。
我觉得这既是极其糟糕的商业行为，也完全缺乏对他人的处境的同理心。
我不敢想象，如果我的情况发生在我实际访问期间，他们会如何处理。
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