点评:All businesses suffer service issues from time to time, but it's how you deal with them that separate the 5 stars from the 1 stars.
I ordered and paid for some board games pre-Christmas for delivery to Ireland, but due to incorrect paperwork filled out by Zatu the items were rejected by customs and returned.
Over a month later and despite several email conversations, I have still not yet been refunded. Zatu are claiming they have not yet received the board games back from their courier. I reminded them that this is nothing to do with me - that is a contract between them and their courier - and that I have simply not received what I ordered and therefore, am entitled to a refund.
This has fallen on deaf ears. Absolute appalling service and direct contradiction of their responsibilities in the Consumer Rights Act 2015.
翻译:所有企业都会时不时地遭遇服务问题,但处理这些问题的方式决定了 5 星和 1 星的优劣。
我在圣诞节前订购并支付了一些棋盘游戏,准备运送到爱尔兰,但由于 Zatu 填写的文件不正确,这些物品被海关拒收并退回。
一个多月过去了,尽管我多次通过电子邮件联系,我仍未收到退款。Zatu 声称他们尚未从快递员那里收到棋盘游戏。我提醒他们,这与我无关 - 这是他们与快递员之间的合同 - 我只是没有收到我订购的物品,因此有权获得退款。
他们对此置若罔闻。服务绝对糟糕透顶,直接违背了《2015 年消费者权益法》规定的责任。