旅行
账户
NavyAmericana
Not a professional service.
Cocotours的点评
点评：Because of all these reviews, I mistakenly hired this company to transfer me from Las Americas Airport in Santo Domingo to the hotel. When we arrived, no one was waiting for us inside the airport. Cocotours are very different than other companies whose drivers were waiting with signs and last names written on the arrival’s door. I did not see anyone with my name inside or outside, so I called the company. They were surprised no one was there and proceeded to contact the driver, return my call, provide me with the updates, etc. After some communication glitches back and forth, the driver showed up, parked ahead almost at the exit area, and we had to haul our luggage there. We got in the van, and the driver offered us a drink. I told my husband I paid the extra service to be received with a bottle of Prosecco to toast to our vacation's arrival. The driver said he wasn't aware of that. He was offering beers he had in his cooler. I called dispatch, and they verified the reservation, but the driver was not informed, and there was no Prosecco. Dispatch called the driver and asked him to stop by and get us a bottle. The driver didn't want to do it because he asked us several times if we wanted that. I offered to get my money back if he didn't feel like going. He chuckled. I asked to stop by a liquor store then, still trying to be positive. He stopped by a supermarket and got me a cheap, $3 top bottle of Chilean wine. Terrible delivery of services from beginning to end. These people have a business that caters to the country's number one industry, and they treat it with such a lack of responsibility, accountability, honesty, and professionalism that it makes them look like a joke. I don't even know how they stay in business. They're privately owned, yet they conduct business like syndicated government employees; nobody cares about anything, and nothing gets done right.
翻译：由于这些评论，我错误地雇用了这家公司将我从圣多明各的 Las Americas 机场送到酒店。当我们到达时，机场内没有人等我们。Cocotours 与其他公司非常不同，其他公司的司机在到达门上举着牌子和写着姓氏的牌子等候我们。我没有看到里面或外面有写着我名字的人，所以我打电话给公司。他们很惊讶没有人在那里，然后联系司机，回电给我，向我提供最新情况等。经过几次沟通故障后，司机出现了，把车停在出口处附近，我们不得不把行李拖到那里。我们上了面包车，司机给我们倒了一杯饮料。我告诉我丈夫我支付了额外的服务费，可以得到一瓶普罗塞克来庆祝我们假期的到来。司机说他不知道这件事。他提供的是他冰箱里的啤酒。我打电话给调度员，他们核实了预订，但司机没有得到通知，也没有普罗塞克。调度员打电话给司机，让他停下来给我们拿一瓶酒。司机不想这么做，因为他问了我们好几次是否要。我提出如果他不想去就把钱退给我。他笑了。我要求在一家酒铺停下来，仍然试图保持积极的态度。他停在一家超市，给我买了一瓶便宜的、3 美元的顶级智利葡萄酒。从头到尾的服务都很糟糕。这些人的业务迎合了该国的头号产业，他们对待它的方式如此缺乏责任感、责任感、诚实和专业精神，这让他们看起来像个笑话。我甚至不知道他们是如何维持经营的。他们是私有企业，但他们像联合政府雇员一样开展业务；没有人关心任何事情，什么都做不好。
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