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CarTrawler的点评
点评：What a joke this company is. Booking an airport transfer from the Emirates website you would expect good things. How wrong could I be. We booked a 6 seater SUV for our transfer from Katunayake airport to our hotel in Sr Lanka. When I told the local company there were 3 passengers they sent me a picture of a small Suzuki van. When I complained that I had paid for a SUV they sent pictures of a slightly bigger van. The van arrived to pick us up and it was in a terrible state inside. Seats ripped and falling apart. The driver apologised saying it was not his fault.
We phoned the local company Ashaz Travels and Tours to complain, only to have a very rude person on the other end of the phone. (Not a language barrier as my wife is Sri Lankan) When we said we were going to complain they deleted the pictures of the vehicles off WhatsApp. (Already saved)
I have since complained to CarTrawler and to my surprise they are not interested in my complaint. They have sent me a very well edited WhatsApp chat between me and the transport company, and have backed the transport company.
What a dreadful company this is. I cannot believe Emirates allow such a bad company to carry out a business from their website.
Booked and paid for a luxury SUV but had to travel in a horrible van that was falling apart.
DO NOT USE THIS COMPANY.
Better off in a three wheeler.
We phoned the local company Ashaz Travels and Tours to complain, only to have a very rude person on the other end of the phone. (Not a language barrier as my wife is Sri Lankan) When we said we were going to complain they deleted the pictures of the vehicles off WhatsApp. (Already saved)
I have since complained to CarTrawler and to my surprise they are not interested in my complaint. They have sent me a very well edited WhatsApp chat between me and the transport company, and have backed the transport company.
What a dreadful company this is. I cannot believe Emirates allow such a bad company to carry out a business from their website.
Booked and paid for a luxury SUV but had to travel in a horrible van that was falling apart.
DO NOT USE THIS COMPANY.
Better off in a three wheeler.
翻译：这家公司真是个笑话。从阿联酋航空网站预订机场接送服务，你会期待得到好东西。我怎么会错呢。我们预订了一辆 6 座 SUV，从卡图纳亚克机场接送到斯里兰卡的酒店。当我告诉当地公司有 3 名乘客时，他们给我发了一张小型铃木面包车的照片。当我抱怨我支付了一辆 SUV 时，他们发了一辆稍大一点的面包车的照片。面包车来接我们，里面的情况很糟糕。座椅被撕裂并散架了。司机道歉说这不是他的错。
我们打电话给当地公司 Ashaz Travels and Tours 投诉，结果电话那头的人非常粗鲁。（不是语言障碍，因为我的妻子是斯里兰卡人）当我们说要投诉时，他们从 WhatsApp 上删除了车辆的照片。（已保存）
我后来向 CarTrawler 投诉，令我惊讶的是，他们对我的投诉不感兴趣。他们给我发了一段我和运输公司之间经过精心编辑的 WhatsApp 聊天记录，并支持这家运输公司。
这是一家多么糟糕的公司。我不敢相信阿联酋航空允许这样一家糟糕的公司在他们的网站上开展业务。
预订并支付了一辆豪华 SUV 的费用，但不得不乘坐一辆破旧的糟糕面包车。
不要使用这家公司。
最好坐三轮车。
我们打电话给当地公司 Ashaz Travels and Tours 投诉，结果电话那头的人非常粗鲁。（不是语言障碍，因为我的妻子是斯里兰卡人）当我们说要投诉时，他们从 WhatsApp 上删除了车辆的照片。（已保存）
我后来向 CarTrawler 投诉，令我惊讶的是，他们对我的投诉不感兴趣。他们给我发了一段我和运输公司之间经过精心编辑的 WhatsApp 聊天记录，并支持这家运输公司。
这是一家多么糟糕的公司。我不敢相信阿联酋航空允许这样一家糟糕的公司在他们的网站上开展业务。
预订并支付了一辆豪华 SUV 的费用，但不得不乘坐一辆破旧的糟糕面包车。
不要使用这家公司。
最好坐三轮车。
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