旅行
账户
Jodie B
Disappointing trip
Santa's Winter Village的点评
点评：We flew from Norwich on 6th December. We were not given the activity pack for the children when we checked in, we only realised this when we saw other children with their packs, so we then had to go and ask staff for our children to have them. Flight was delayed by 50 minutes going out.
When we arrived in Pajala, my 10 year old nephew had an awful nosebleed which he had never experienced before so was quite distressed - we were not given any assistance from staff or cabin crew, simply given some paper towels.
We had a sick bag full of blood and tissue, when my sister asked the cabin crew where she could put it, they said leave it on the seat next to us (which wasn’t even our seat!), she said but it’s full of blood and they just said it’s fine put it on the chair.
At Santa’s village we were crammed in to a fairly small room (considering the amount of us) to get changed in to snow suits. There was only 2 or 3 members of staff to help guests find the right sizes which meant there was quite a bit of waiting around in a very crowded space.
My nephews nose started pouring with blood again once outside & he then began to be sick. Not at any point did anyone from Newmarket Holidays offer assistance or even check to see if we were ok. My sister and nephew ended up sitting inside the main reception part all day due to how poorly my nephew was, completely missing out on all activities. Myself and my 5 year old didn’t do any activities other than the sledging hill and snowball fights as we didn’t want to leave my nephew when he was poorly.
I must say, the locals were fantastic with him and went above and beyond to try and help.
The village itself isn’t what we expected. It is very basic. For decor, they had what looked like festive shower curtains hanging up outside which we thought was a bit odd.
The flight home was delayed and we sat on the plane for over an hour. Take off was quite scary and I ended up being very sick throughout the flight, my 5 year old then started being sick everywhere. None of the cabin crew even offered a tissue or extra sick bags. If it wasn’t for the other passengers helping us, we would have been in even more of a mess than we already were.
Overall, we feel really disappointed with how the day went. We paid just under £2.5k for the day and would not pay even half this amount to go there again.
When we arrived in Pajala, my 10 year old nephew had an awful nosebleed which he had never experienced before so was quite distressed - we were not given any assistance from staff or cabin crew, simply given some paper towels.
We had a sick bag full of blood and tissue, when my sister asked the cabin crew where she could put it, they said leave it on the seat next to us (which wasn’t even our seat!), she said but it’s full of blood and they just said it’s fine put it on the chair.
At Santa’s village we were crammed in to a fairly small room (considering the amount of us) to get changed in to snow suits. There was only 2 or 3 members of staff to help guests find the right sizes which meant there was quite a bit of waiting around in a very crowded space.
My nephews nose started pouring with blood again once outside & he then began to be sick. Not at any point did anyone from Newmarket Holidays offer assistance or even check to see if we were ok. My sister and nephew ended up sitting inside the main reception part all day due to how poorly my nephew was, completely missing out on all activities. Myself and my 5 year old didn’t do any activities other than the sledging hill and snowball fights as we didn’t want to leave my nephew when he was poorly.
I must say, the locals were fantastic with him and went above and beyond to try and help.
The village itself isn’t what we expected. It is very basic. For decor, they had what looked like festive shower curtains hanging up outside which we thought was a bit odd.
The flight home was delayed and we sat on the plane for over an hour. Take off was quite scary and I ended up being very sick throughout the flight, my 5 year old then started being sick everywhere. None of the cabin crew even offered a tissue or extra sick bags. If it wasn’t for the other passengers helping us, we would have been in even more of a mess than we already were.
Overall, we feel really disappointed with how the day went. We paid just under £2.5k for the day and would not pay even half this amount to go there again.
翻译：我们于 12 月 6 日从诺维奇起飞。办理登机手续时，我们没有收到儿童活动包，直到看到其他孩子带着活动包时才意识到这一点，所以我们不得不去请工作人员为我们的孩子领取。航班出发时延误了 50 分钟。
当我们抵达帕贾拉时，我 10 岁的侄子流了一次很严重的鼻血，这是他以前从未经历过的，所以非常痛苦——工作人员或机组人员没有给我们任何帮助，只是给了我们一些纸巾。
我们有一个装满血液和纸巾的呕吐袋，当我姐姐问机组人员可以把它放在哪里时，他们说把它放在我们旁边的座位上（那甚至不是我们的座位！），她说但里面全是血，他们只是说没关系，把它放在椅子上。
在圣诞老人村，我们挤在一个相当小的房间里（考虑到我们人数众多）换上雪地服。只有 2 或 3 名工作人员帮助客人找到合适的尺寸，这意味着在非常拥挤的空间里等待了很长时间。
我侄子的鼻子一到外面又开始流血，然后他开始呕吐。 Newmarket Holidays 的任何人都没有提供帮助，甚至没有检查我们是否还好。 由于侄子身体不好，我的姐姐和侄子最终整天坐在主接待处，完全错过了所有活动。 我和我 5 岁的孩子除了雪橇山和打雪仗外没有做任何其他活动，因为我们不想在我侄子身体不好的时候离开他。
我必须说，当地人对他很好，竭尽全力试图帮助他。
村庄本身并不像我们预期的那样。 它非常简单。 至于装饰，他们在外面挂了看起来像节日浴帘的东西，我们觉得有点奇怪。
回家的航班延误了，我们在飞机上坐了一个多小时。起飞时非常害怕，我整个飞行过程中都病得很厉害，我 5 岁的孩子也开始到处呕吐。没有一名机组人员提供纸巾或额外的呕吐袋。如果不是其他乘客帮助我们，我们的处境会比现在更糟。
总的来说，我们对这一天的体验感到非常失望。我们为这一天支付了不到 2.5 万英镑，如果再去那里，哪怕只花一半的钱也不会再去了。
当我们抵达帕贾拉时，我 10 岁的侄子流了一次很严重的鼻血，这是他以前从未经历过的，所以非常痛苦——工作人员或机组人员没有给我们任何帮助，只是给了我们一些纸巾。
我们有一个装满血液和纸巾的呕吐袋，当我姐姐问机组人员可以把它放在哪里时，他们说把它放在我们旁边的座位上（那甚至不是我们的座位！），她说但里面全是血，他们只是说没关系，把它放在椅子上。
在圣诞老人村，我们挤在一个相当小的房间里（考虑到我们人数众多）换上雪地服。只有 2 或 3 名工作人员帮助客人找到合适的尺寸，这意味着在非常拥挤的空间里等待了很长时间。
我侄子的鼻子一到外面又开始流血，然后他开始呕吐。 Newmarket Holidays 的任何人都没有提供帮助，甚至没有检查我们是否还好。 由于侄子身体不好，我的姐姐和侄子最终整天坐在主接待处，完全错过了所有活动。 我和我 5 岁的孩子除了雪橇山和打雪仗外没有做任何其他活动，因为我们不想在我侄子身体不好的时候离开他。
我必须说，当地人对他很好，竭尽全力试图帮助他。
村庄本身并不像我们预期的那样。 它非常简单。 至于装饰，他们在外面挂了看起来像节日浴帘的东西，我们觉得有点奇怪。
回家的航班延误了，我们在飞机上坐了一个多小时。起飞时非常害怕，我整个飞行过程中都病得很厉害，我 5 岁的孩子也开始到处呕吐。没有一名机组人员提供纸巾或额外的呕吐袋。如果不是其他乘客帮助我们，我们的处境会比现在更糟。
总的来说，我们对这一天的体验感到非常失望。我们为这一天支付了不到 2.5 万英镑，如果再去那里，哪怕只花一半的钱也不会再去了。
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