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Locaboat unable to deliver advertised holiday - a cautionary tale
Canal du Nivernais的点评
点评：3 days before our departure, Locaboat emailed to say part of the canal was closed for maintenance so our original 7 day oneway trip was no longer possible. Instead we would be able to go just 1.5 days as planned then return. Locaboat offered 1 other cruise option in Bordeaux, but as we had already booked arrivals/departures to Nivernais, plus had tight onward timetables this didnt work. Locaboat would not accommodate any of our suggestions eg starting from the other end so we could cruise 3.5 days before returning, or going oneway in the opposite direction. In the end we went 2 days in the opposite direction (thru the 16 lock Baye section (twice) & 1 day return in the original direction. While pretty, these sections of the canal and nearby villages were pretty deserted and lacking in shops, attractions or interest points. Most of the things in the guidebook were no longer open. This was our second canal trip, but will be our last as it showed how powerless we were to get Locaboat to deliver the holiday we had purchased. Locaboat said it would refund our 200 Euro oneway fee. 10 days later, we are still waiting. Locaboat also never told us how long they had known about the canal closure, but given their poor treatment of us, its hard not to suspect it was longer than 3 days.
翻译：出发前三天，Locaboat 发邮件说运河部分路段因维护而关闭，我们原定的7天单程行程无法成行。我们只能按计划只游1.5天再返程。Locaboat 还提供了波尔多的另一种游轮选择，但由于我们已经预订了前往尼韦奈的往返行程，而且后续行程安排紧凑，所以没能成行。Locaboat 完全不采纳我们的任何建议，例如从另一端出发，游3.5天再返程，或者反方向单程。最后，我们花了两天时间朝相反的方向（穿过 16 号船闸 Baye 区段（两次）），并花了一天时间朝原始方向返回。虽然很美，但这些运河区段和附近的村庄相当荒凉，缺乏商店、景点或兴趣点。旅游指南中的大多数地方都不再开放。这是我们第二次运河之旅，但这也是最后一次，因为这表明我们无力让 Locaboat 实现我们购买的假期。Locaboat 说会退还我们 200 欧元的单程费用。10 天过去了，我们还在等。Locaboat 也没有告诉我们他们多久前就知道运河关闭了，但考虑到他们对我们的恶劣对待，很难不怀疑关闭时间超过 3 天。
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