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Disgusting, Unsafe, and Completely Disappointing – Do Not Recommend
LEGOLAND New York Resort的点评
点评：We are a LEGO-loving family who booked this trip months in advance, expecting the premium LEGOLAND New York price to match the experience. Unfortunately, it was a disaster from start to finish.
On Day 1, every major ride our 7-year-old was excited for was closed (Factory Adventure, Dragon, Driving School, Splash Battle). Wait times for food exceeded an hour at multiple locations, and several stands were out of basic items like pretzels and soda cups. The cinema floor was soaked with water, and my son slipped and fell — with no staff around to help.
The hotel dining area was filthy with trash-covered tables, and the $16 buttered noodles were inedible. Our hotel room was hot and stuffy with broken air conditioning, which was never fixed despite multiple complaints. Instead, a dirty, small fan was left in our room without explanation.
The park staff allowed line-cutting, and the one ride we managed to get on (The Dragon) broke down while we were on it, leaving us stuck for 20 minutes.
The hotel lobby in the evening was overcrowded chaos — kids vomiting in the hallways (which staff ignored when reported), deafening music inappropriate for children, and no managers in sight. I was even told by a staff member to “step over” the vomit.
We left early, disgusted and disappointed. To top it off, my son and other children we traveled with contracted norovirus after returning home.
If this is how poorly the front-facing areas are run, I shudder to think about what’s going on behind the scenes with food safety and sanitation. This was the worst theme park experience we’ve ever had — and we’ve been to many. Do yourself a favor: avoid LEGOLAND New York.
On Day 1, every major ride our 7-year-old was excited for was closed (Factory Adventure, Dragon, Driving School, Splash Battle). Wait times for food exceeded an hour at multiple locations, and several stands were out of basic items like pretzels and soda cups. The cinema floor was soaked with water, and my son slipped and fell — with no staff around to help.
The hotel dining area was filthy with trash-covered tables, and the $16 buttered noodles were inedible. Our hotel room was hot and stuffy with broken air conditioning, which was never fixed despite multiple complaints. Instead, a dirty, small fan was left in our room without explanation.
The park staff allowed line-cutting, and the one ride we managed to get on (The Dragon) broke down while we were on it, leaving us stuck for 20 minutes.
The hotel lobby in the evening was overcrowded chaos — kids vomiting in the hallways (which staff ignored when reported), deafening music inappropriate for children, and no managers in sight. I was even told by a staff member to “step over” the vomit.
We left early, disgusted and disappointed. To top it off, my son and other children we traveled with contracted norovirus after returning home.
If this is how poorly the front-facing areas are run, I shudder to think about what’s going on behind the scenes with food safety and sanitation. This was the worst theme park experience we’ve ever had — and we’ve been to many. Do yourself a favor: avoid LEGOLAND New York.
翻译：我们一家人都热爱乐高，提前几个月就预订了这次行程，期待着纽约乐高乐园的超值价格能带来如此完美的体验。可惜的是，从头到尾都糟透了。
第一天，我们7岁儿子期待已久的所有主要游乐设施都关闭了（工厂探险、飞龙乐园、驾驶学校、泼水大战）。在多个地点，等待食物的时间都超过了一个小时，而且好几个摊位都卖光了椒盐脆饼和汽水杯等基本食品。电影院的地板都被水浸透了，我儿子滑倒了——周围没有工作人员帮忙。
酒店的餐厅脏乱不堪，桌子上堆满了垃圾，16美元的黄油面根本没法吃。我们的酒店房间闷热难耐，空调坏了，尽管我们多次投诉，但空调始终没有修好。取而代之的是，一个脏兮兮的小风扇被毫无理由地留在了我们的房间里。
公园的工作人员允许插队，我们好不容易玩到的那个游乐设施（飞龙乐园）在我们玩的时候坏了，让我们困了20分钟。
晚上的酒店大堂人头攒动，一片混乱——孩子们在走廊里呕吐（工作人员报告后置之不理），震耳欲聋的音乐不适合儿童，而且看不到任何管理人员。一位工作人员甚至告诉我要“跨过”呕吐物。
我们提早离开了，既恶心又失望。更糟糕的是，我的儿子和其他和我们一起旅行的孩子回家后都感染了诺如病毒。
如果前台区域的管理如此糟糕，我不敢想象幕后的食品安全和卫生状况。这是我们经历过的最糟糕的主题公园体验——我们去过很多次了。帮自己一个忙：别去纽约乐高乐园。
第一天，我们7岁儿子期待已久的所有主要游乐设施都关闭了（工厂探险、飞龙乐园、驾驶学校、泼水大战）。在多个地点，等待食物的时间都超过了一个小时，而且好几个摊位都卖光了椒盐脆饼和汽水杯等基本食品。电影院的地板都被水浸透了，我儿子滑倒了——周围没有工作人员帮忙。
酒店的餐厅脏乱不堪，桌子上堆满了垃圾，16美元的黄油面根本没法吃。我们的酒店房间闷热难耐，空调坏了，尽管我们多次投诉，但空调始终没有修好。取而代之的是，一个脏兮兮的小风扇被毫无理由地留在了我们的房间里。
公园的工作人员允许插队，我们好不容易玩到的那个游乐设施（飞龙乐园）在我们玩的时候坏了，让我们困了20分钟。
晚上的酒店大堂人头攒动，一片混乱——孩子们在走廊里呕吐（工作人员报告后置之不理），震耳欲聋的音乐不适合儿童，而且看不到任何管理人员。一位工作人员甚至告诉我要“跨过”呕吐物。
我们提早离开了，既恶心又失望。更糟糕的是，我的儿子和其他和我们一起旅行的孩子回家后都感染了诺如病毒。
如果前台区域的管理如此糟糕，我不敢想象幕后的食品安全和卫生状况。这是我们经历过的最糟糕的主题公园体验——我们去过很多次了。帮自己一个忙：别去纽约乐高乐园。
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