旅行
账户
Ryan v
Ultimately Disappointing
Frog Alley Brewing Company的点评
点评：I travel in the Syracuse/Albany area monthly for work (First Time Visitor to Frog Alley) and brought employee's to your brewery. I was disturbed (wait for the rest of the story) by a bartender who told me she would be right with me, right after she served another customer (This is OK). Before she came back, 1 person came to the bar just to the right of me, and then another to the right and they both were served first! I told the bartender, when she came to me, that I was a bit upset and explained the situation. However, I was told I was not allowed to stay and should take my business elsewhere. I never raised my hands, never made threats, never raised my voice, and signed my billing willingly with a smile. I just commented on service that I hoped and expected when spending $200+ on a Tuesday at your establishment. We had more time to spend with you and would have loved to do it this evening. Not to mention with future employees/customers who would enjoy the experience. I would recommend that when a paying customer offers a concern to your host, and then, the host turns their back mid conversation and tells you to leave, you ask a manger to intervein. You have detracted me from coming back to your company or offering referrals. Please remind your employees that customers are people that experience the same issues “They” might deal with at home. However we come to spend money, tip well, and get away from the problems at home (while paying top dollar in the current market). This is not the experience your facility offered this evening.
I realize nothing will change/happen at Frog Alley. I have worked in restaurants in the Front & Back of house for 10+ years in a previous life. They are simply employees that “might” show up! I just know how many brewery’s there are in every town of this country and "You Need Business!"
But I am sure you will figure it out on your own....
I realize nothing will change/happen at Frog Alley. I have worked in restaurants in the Front & Back of house for 10+ years in a previous life. They are simply employees that “might” show up! I just know how many brewery’s there are in every town of this country and "You Need Business!"
But I am sure you will figure it out on your own....
翻译：我每个月都会去锡拉丘兹/奥尔巴尼地区出差（第一次来 Frog Alley），并带员工来你们的啤酒厂。一位调酒师告诉我，她会在为另一位顾客服务后马上来找我（这没关系），这让我很不安（等着看后面的故事）。在她回来之前，一个人来到我右边的酒吧，然后另一个人来到右边，他们两个都先被服务了！当调酒师来找我时，我告诉她我有点不高兴，并解释了情况。然而，我被告知不被允许留下来，应该去别处做生意。我从来没有举手，从来没有威胁过，从来没有大声说话，面带微笑地签了账单。我只是评论了我在周二在你们店消费 200 多美元时所希望和期待的服务。我们有更多的时间与你们共度时光，今晚很想这样做。更不用说未来的员工/客户也会享受这种体验。我建议，当付费客户向你的主人提出问题，然后主人在谈话中转身并让你离开时，你请经理介入。你阻止了我回到你的公司或提供推荐。请提醒你的员工，客户是遇到“他们”在家里可能遇到的相同问题的人。然而，我们来这里是为了花钱、给小费，并摆脱家里的问题（同时在当前市场上支付最高价）。这不是你的设施今晚提供的体验。
我知道 Frog Alley 不会发生任何变化/发生。我以前在餐厅的前台和后台工作了 10 多年。他们只是“可能”出现的员工！我只知道这个国家的每个城镇有多少家啤酒厂，而且“你需要生意！”
但我相信你会自己想办法的……
我知道 Frog Alley 不会发生任何变化/发生。我以前在餐厅的前台和后台工作了 10 多年。他们只是“可能”出现的员工！我只知道这个国家的每个城镇有多少家啤酒厂，而且“你需要生意！”
但我相信你会自己想办法的……
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