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One Bad consultant almost ruined my UK visa experience — one good customer service executive restored my faith
AFC Holidays的点评
点评：VISA GOOF-UPS - One Bad consultant almost ruined my UK visa experience — one good customer service executive restored my faith
I had a mixed experience with the visa services at AFC for my 10-year UK visa application. Unfortunately, my consultant IYAA was highly unresponsive and delayed the process for almost four weeks, citing manpower shortages. Her frequent unavailability further delayed the process. AFC visa team in UK application was ONLY required to check documents as per checklist. The uploading was done by VFS Global. Overall, the service by IYAA was highly disappointing and caused unnecessary stress. However, I sincerely appreciate Miss Delma DSouza from Customer Service, who promptly addressed my complaint, coordinated the document review, and secured an early appointment for me. Thanks to Delma. I received my 10-year UK visa within a week after submission. There was another part of the visa process; EVisa requires guidance and I had no one except the Sales Consultant Ms Jerusha who helped me to download EVisa.
While IYAA consultant disappointed me, I would not generalize the entire team based on this experience. Credit to Miss Delma & Miss Jerusha for restoring confidence through her professionalism and support.
I had a mixed experience with the visa services at AFC for my 10-year UK visa application. Unfortunately, my consultant IYAA was highly unresponsive and delayed the process for almost four weeks, citing manpower shortages. Her frequent unavailability further delayed the process. AFC visa team in UK application was ONLY required to check documents as per checklist. The uploading was done by VFS Global. Overall, the service by IYAA was highly disappointing and caused unnecessary stress. However, I sincerely appreciate Miss Delma DSouza from Customer Service, who promptly addressed my complaint, coordinated the document review, and secured an early appointment for me. Thanks to Delma. I received my 10-year UK visa within a week after submission. There was another part of the visa process; EVisa requires guidance and I had no one except the Sales Consultant Ms Jerusha who helped me to download EVisa.
While IYAA consultant disappointed me, I would not generalize the entire team based on this experience. Credit to Miss Delma & Miss Jerusha for restoring confidence through her professionalism and support.
翻译：签证失误——一位糟糕的顾问差点毁了我的英国签证体验——一位优秀的客服人员让我重拾信心
我在AFC办理十年英国签证时，体验可谓喜忧参半。不幸的是，我的顾问IYAA反应迟钝，以人手不足为由，将申请流程拖延了近四周。她经常联系不上，进一步延误了申请进度。AFC签证团队在英国签证申请中仅负责按照清单审核文件，上传工作由VFS Global完成。总而言之，IYAA的服务令人非常失望，给我带来了不必要的压力。然而，我衷心感谢客服部的Delma DSouza女士，她迅速处理了我的投诉，协调了文件审核，并为我安排了较早的预约。感谢Delma，我在提交申请后一周内就收到了十年英国签证。签证流程中还有另一个环节：电子签证（EVisa）需要指导，而除了销售顾问Jerusha女士之外，我找不到任何人帮忙，她帮我下载了电子签证。
虽然IYAA顾问让我失望了，但我不会因此就对整个团队妄下定论。感谢Delma小姐和Jerusha小姐的专业精神和支持，让我重拾信心。
我在AFC办理十年英国签证时，体验可谓喜忧参半。不幸的是，我的顾问IYAA反应迟钝，以人手不足为由，将申请流程拖延了近四周。她经常联系不上，进一步延误了申请进度。AFC签证团队在英国签证申请中仅负责按照清单审核文件，上传工作由VFS Global完成。总而言之，IYAA的服务令人非常失望，给我带来了不必要的压力。然而，我衷心感谢客服部的Delma DSouza女士，她迅速处理了我的投诉，协调了文件审核，并为我安排了较早的预约。感谢Delma，我在提交申请后一周内就收到了十年英国签证。签证流程中还有另一个环节：电子签证（EVisa）需要指导，而除了销售顾问Jerusha女士之外，我找不到任何人帮忙，她帮我下载了电子签证。
虽然IYAA顾问让我失望了，但我不会因此就对整个团队妄下定论。感谢Delma小姐和Jerusha小姐的专业精神和支持，让我重拾信心。
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