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Conrad D
A Wonderful Europe Tour with AFC Holidays – Excellent Service with a Few Disappointments
AFC Holidays的点评
点评：I recently travelled with AFC Holidays on the Paris, Switzerland & Istanbul tour, and overall, we had a fantastic holiday filled with wonderful experiences and memorable moments.
Right from the start of the process, everything was handled smoothly and professionally by the AFC Holidays team. From the visa documentation and preparations to the tour arrangements, the entire process was well organised and professionally managed, making the journey stress-free and enjoyable.
A special thank you to our sales agent, Kristine, who was absolutely fantastic! She kept in touch with us from day one, throughout the preparation process, and even while we were on our trip in Europe. Her consistent communication, support, and dedication were truly appreciated and gave us confidence that we were in good hands. Thank you, Kristine, for your excellent service and for being there throughout our journey.
A big and heartfelt thank you also goes to our Tour Manager, Nadeem Mansoori. He was extremely professional, kind, humble, knowledgeable, and enthusiastic throughout the tour. He was always helpful, patient, and approachable, ensuring that everyone was comfortable and well taken care of. His dedication and positive attitude contributed greatly to making our holiday enjoyable and memorable.
However, despite the excellent overall experience, there were two disappointments that I believe AFC Holidays should take into consideration.
1. Parisian Cruise with Lunch – Misleading Information
We had specifically opted for and paid for the Parisian cruise with lunch, as advertised on the AFC Holidays website. The same was clearly mentioned on our vouchers and invoices. However, just two days before the cruise, the updated itinerary showed that lunch was no longer included.
When I contacted customer care, I was informed that this was a “typo error.” After explaining that the package had been advertised as including lunch, I was asked to provide proof, which I submitted in the form of the invoices. To my disappointment, the solution offered was to cancel the tour with a full refund after we had already landed in Paris. This was extremely disappointing and misleading, as cancelling the experience at that stage was hardly a practical solution.
What made matters worse was that the same issue affected other members of our tour group. They were equally surprised when no lunch was served, and when they contacted the Tour Manager, he was informed by the AFC office that it was a typo error. This suggests that the issue was not an isolated misunderstanding but something that should have been communicated and resolved well in advance. I sincerely hope AFC Holidays improves its communication and ensures that advertised inclusions match the final itinerary and services provided.
2. Mt. Titlis Lunch Menu – Lack of Choice
Our second disappointment was the meal arrangement at Mt. Titlis, where an Indian menu was selected by AFC Holidays, apparently because the majority of the group members were Indian.
While I respect everyone's food preferences, it felt unfair that a single cuisine was chosen without offering other travellers a choice. Not everyone wishes to eat Indian food while travelling abroad, as many of us look forward to experiencing local cuisine and exploring different food options. At the very least, the menu should be communicated clearly when booking the Mt. Titlis excursion, with alternative options provided wherever possible.
Giving travellers the opportunity to choose their meal preferences would make the experience more inclusive and enjoyable for everyone.
Overall Experience
Apart from these two disappointments, our Paris, Switzerland & Istanbul tour was excellent, and we genuinely enjoyed our holiday with AFC Holidays. The overall organisation, professionalism, and support from the team were commendable.
I would still recommend AFC Holidays to anyone considering a holiday package or visa processing services. I simply hope the company takes this feedback constructively and works towards improving the accuracy of its advertised packages, communication regarding itinerary changes, and flexibility in meal arrangements.
A big thank you once again to Kristine for her outstanding support and to Nadeem Mansoori for being such a wonderful, knowledgeable, and dedicated Tour Manager. Both of them played an important role in making our trip memorable.
We had a fantastic holiday overall, and with a little more attention to these details, AFC Holidays could make an already great travel experience even better!
Right from the start of the process, everything was handled smoothly and professionally by the AFC Holidays team. From the visa documentation and preparations to the tour arrangements, the entire process was well organised and professionally managed, making the journey stress-free and enjoyable.
A special thank you to our sales agent, Kristine, who was absolutely fantastic! She kept in touch with us from day one, throughout the preparation process, and even while we were on our trip in Europe. Her consistent communication, support, and dedication were truly appreciated and gave us confidence that we were in good hands. Thank you, Kristine, for your excellent service and for being there throughout our journey.
A big and heartfelt thank you also goes to our Tour Manager, Nadeem Mansoori. He was extremely professional, kind, humble, knowledgeable, and enthusiastic throughout the tour. He was always helpful, patient, and approachable, ensuring that everyone was comfortable and well taken care of. His dedication and positive attitude contributed greatly to making our holiday enjoyable and memorable.
However, despite the excellent overall experience, there were two disappointments that I believe AFC Holidays should take into consideration.
1. Parisian Cruise with Lunch – Misleading Information
We had specifically opted for and paid for the Parisian cruise with lunch, as advertised on the AFC Holidays website. The same was clearly mentioned on our vouchers and invoices. However, just two days before the cruise, the updated itinerary showed that lunch was no longer included.
When I contacted customer care, I was informed that this was a “typo error.” After explaining that the package had been advertised as including lunch, I was asked to provide proof, which I submitted in the form of the invoices. To my disappointment, the solution offered was to cancel the tour with a full refund after we had already landed in Paris. This was extremely disappointing and misleading, as cancelling the experience at that stage was hardly a practical solution.
What made matters worse was that the same issue affected other members of our tour group. They were equally surprised when no lunch was served, and when they contacted the Tour Manager, he was informed by the AFC office that it was a typo error. This suggests that the issue was not an isolated misunderstanding but something that should have been communicated and resolved well in advance. I sincerely hope AFC Holidays improves its communication and ensures that advertised inclusions match the final itinerary and services provided.
2. Mt. Titlis Lunch Menu – Lack of Choice
Our second disappointment was the meal arrangement at Mt. Titlis, where an Indian menu was selected by AFC Holidays, apparently because the majority of the group members were Indian.
While I respect everyone's food preferences, it felt unfair that a single cuisine was chosen without offering other travellers a choice. Not everyone wishes to eat Indian food while travelling abroad, as many of us look forward to experiencing local cuisine and exploring different food options. At the very least, the menu should be communicated clearly when booking the Mt. Titlis excursion, with alternative options provided wherever possible.
Giving travellers the opportunity to choose their meal preferences would make the experience more inclusive and enjoyable for everyone.
Overall Experience
Apart from these two disappointments, our Paris, Switzerland & Istanbul tour was excellent, and we genuinely enjoyed our holiday with AFC Holidays. The overall organisation, professionalism, and support from the team were commendable.
I would still recommend AFC Holidays to anyone considering a holiday package or visa processing services. I simply hope the company takes this feedback constructively and works towards improving the accuracy of its advertised packages, communication regarding itinerary changes, and flexibility in meal arrangements.
A big thank you once again to Kristine for her outstanding support and to Nadeem Mansoori for being such a wonderful, knowledgeable, and dedicated Tour Manager. Both of them played an important role in making our trip memorable.
We had a fantastic holiday overall, and with a little more attention to these details, AFC Holidays could make an already great travel experience even better!
翻译：最近，我参加了AFC Holidays组织的巴黎、瑞士及伊斯坦布尔之旅。总体而言，这是一次极其愉快的假期，充满了美好的体验与难忘的瞬间。
从一开始，AFC Holidays的团队便以专业且高效的方式处理各项事宜。无论是签证材料的准备，还是行程安排，整个过程都井然有序、管理得当，令整个旅程轻松又愉快。特别要感谢我们的销售专员克里斯汀，她表现极其出色！从一开始，在整个筹备过程中，甚至在我们前往欧洲旅行期间，她都一直与我们保持联系。她始终如一的沟通、支持与敬业精神让我们深受感动，也让我们坚信自己交给了一个值得信赖的人来照顾。克里斯汀，感谢你提供的卓越服务，也感谢你在我们整个旅程中始终相伴左右。
同时，我们还要向我们的旅游顾问致以诚挚的谢意。纳迪姆·曼苏里。在整个行程中，他表现得极为专业、友善、谦逊、博学且热情洋溢。他总是乐于助人、耐心周到且平易近人，确保每位游客都能感到舒适并得到妥善照顾。他的敬业精神与积极态度为我们的假期增添了许多乐趣，使之成为一段难忘的回忆。
不过，尽管整体体验极佳，仍有两处令人失望之处，我认为AFC Holidays应当予以重视。
1.巴黎游船兼午餐之旅——信息误导
我们特意选择了AFC Holidays网站上所宣传的“巴黎游船兼午餐之旅”，并支付了相应费用。我们的凭证与发票上也明确注明了这一点。然而，就在游船行程开始前两天，更新后的行程单却显示午餐不再包含在内。
当我联系客服时，对方称这是一个“笔误”。在我指出该套餐原本就是以包含午餐作为卖点进行宣传后……我被要求提供证明，于是我以发票的形式提交了相关材料。令我失望的是，在我们已经抵达巴黎后，对方给出的解决方案竟是取消行程并全额退款。这一做法极其令人失望且具有误导性，因为在那个阶段取消行程根本不是一个切实可行的解决办法。
更糟糕的是，同样的问题也困扰着旅行团中的其他成员。当发现没有提供午餐时，他们也同样感到惊讶。当他们联系旅游经理时，AFC办公室告知他那只是一个拼写错误。这说明该问题并非个别的误解，而是一件本应提前沟通并解决的事项。我衷心希望AFC Holidays能够改进沟通机制，确保宣传中所承诺的行程内容与实际提供的服务相一致。
2. 蒂蒂湖山午餐菜单——选择有限
我们的第二个失望之处便是蒂蒂湖山处的餐饮安排。蒂蒂利斯，AFC Holidays在这里挑选了印度菜作为套餐，显然是因为团队中的大多数成员都是印度人。
虽然我尊重每个人的饮食偏好，但只选择一种菜系而不给其他旅客选择的机会，这似乎不太公平。并非每个人都希望在出国旅行时吃印度菜，我们很多人都期待着体验当地的饮食文化、尝试各种不同的美食。至少，……在预订铁力士山旅游项目时，应明确告知游客菜单内容，并尽可能提供多种替代选择。
让旅行者能够自行选择餐食偏好，能让整个体验更具包容性，也能让每个人都享受其中。
整体体验
除了这两点令人失望之处外，我们的巴黎、瑞士和伊斯坦布尔之旅非常出色，我们确实享受了与AFC Holidays共度的假期。整个行程的组织与专业性也堪称一流。团队所提供的协助与支持值得称赞。
我依然会向那些正在考虑购买度假套餐或办理签证服务的人推荐AFC Holidays。我只希望公司能积极采纳这些反馈意见，努力提升所宣传套餐的准确性、行程变动时的沟通质量，以及在餐饮安排方面的灵活性。
再次衷心感谢Kristine所提供的卓越服务，也感谢Nadeem Mansoori的周到与专业。一位非常专业且尽职的旅游管家。他们二人都为让我们的旅程令人难忘发挥了重要作用。
总体而言，我们度过了一个很棒的假期。只要在这些细节上稍加留意，AFC Holidays就能让原本出色的旅行体验更上一层楼！
从一开始，AFC Holidays的团队便以专业且高效的方式处理各项事宜。无论是签证材料的准备，还是行程安排，整个过程都井然有序、管理得当，令整个旅程轻松又愉快。特别要感谢我们的销售专员克里斯汀，她表现极其出色！从一开始，在整个筹备过程中，甚至在我们前往欧洲旅行期间，她都一直与我们保持联系。她始终如一的沟通、支持与敬业精神让我们深受感动，也让我们坚信自己交给了一个值得信赖的人来照顾。克里斯汀，感谢你提供的卓越服务，也感谢你在我们整个旅程中始终相伴左右。
同时，我们还要向我们的旅游顾问致以诚挚的谢意。纳迪姆·曼苏里。在整个行程中，他表现得极为专业、友善、谦逊、博学且热情洋溢。他总是乐于助人、耐心周到且平易近人，确保每位游客都能感到舒适并得到妥善照顾。他的敬业精神与积极态度为我们的假期增添了许多乐趣，使之成为一段难忘的回忆。
不过，尽管整体体验极佳，仍有两处令人失望之处，我认为AFC Holidays应当予以重视。
1.巴黎游船兼午餐之旅——信息误导
我们特意选择了AFC Holidays网站上所宣传的“巴黎游船兼午餐之旅”，并支付了相应费用。我们的凭证与发票上也明确注明了这一点。然而，就在游船行程开始前两天，更新后的行程单却显示午餐不再包含在内。
当我联系客服时，对方称这是一个“笔误”。在我指出该套餐原本就是以包含午餐作为卖点进行宣传后……我被要求提供证明，于是我以发票的形式提交了相关材料。令我失望的是，在我们已经抵达巴黎后，对方给出的解决方案竟是取消行程并全额退款。这一做法极其令人失望且具有误导性，因为在那个阶段取消行程根本不是一个切实可行的解决办法。
更糟糕的是，同样的问题也困扰着旅行团中的其他成员。当发现没有提供午餐时，他们也同样感到惊讶。当他们联系旅游经理时，AFC办公室告知他那只是一个拼写错误。这说明该问题并非个别的误解，而是一件本应提前沟通并解决的事项。我衷心希望AFC Holidays能够改进沟通机制，确保宣传中所承诺的行程内容与实际提供的服务相一致。
2. 蒂蒂湖山午餐菜单——选择有限
我们的第二个失望之处便是蒂蒂湖山处的餐饮安排。蒂蒂利斯，AFC Holidays在这里挑选了印度菜作为套餐，显然是因为团队中的大多数成员都是印度人。
虽然我尊重每个人的饮食偏好，但只选择一种菜系而不给其他旅客选择的机会，这似乎不太公平。并非每个人都希望在出国旅行时吃印度菜，我们很多人都期待着体验当地的饮食文化、尝试各种不同的美食。至少，……在预订铁力士山旅游项目时，应明确告知游客菜单内容，并尽可能提供多种替代选择。
让旅行者能够自行选择餐食偏好，能让整个体验更具包容性，也能让每个人都享受其中。
整体体验
除了这两点令人失望之处外，我们的巴黎、瑞士和伊斯坦布尔之旅非常出色，我们确实享受了与AFC Holidays共度的假期。整个行程的组织与专业性也堪称一流。团队所提供的协助与支持值得称赞。
我依然会向那些正在考虑购买度假套餐或办理签证服务的人推荐AFC Holidays。我只希望公司能积极采纳这些反馈意见，努力提升所宣传套餐的准确性、行程变动时的沟通质量，以及在餐饮安排方面的灵活性。
再次衷心感谢Kristine所提供的卓越服务，也感谢Nadeem Mansoori的周到与专业。一位非常专业且尽职的旅游管家。他们二人都为让我们的旅程令人难忘发挥了重要作用。
总体而言，我们度过了一个很棒的假期。只要在这些细节上稍加留意，AFC Holidays就能让原本出色的旅行体验更上一层楼！
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