点评:We just wasted $670 on a terrible birthday experience for my 3 y/o. Completely Unknowledgeable staff. Zero help, zero direction, zero communication. Literally felt like we paid for a room. Young kid that was suppose to be assisting stood in a corner the whole time. I had to go up to him multiple times to ask what was happening “umm you can tell everyone they can dance”. It was embarrassing as all my guest felt awkward and lost as well. I then went to whom I thought was the boss, she was also absolutely no help. Zero apologies. Had to ask if I needed to serve pizza. Had to ask for juice. It was so bad. Slow to do everything but extremely quick to ask for us to leave and for the final deposit. Which was rudely asked for in front of guest. And one of the most upsetting things; I was never told that it was an additional fee (nor is this pricing listed online) to close the play area to the public (different from other locations) so to our surprise had soooo many other kids there.
翻译:我们浪费了 670 美元,为我 3 岁的孩子举办了一次糟糕的生日体验。完全无知的员工。零帮助、零指导、零沟通。感觉就像我们付了房费一样。本应帮忙的小孩一直站在角落里。我不得不多次走到他面前问发生了什么事,“嗯,你可以告诉每个人他们会跳舞”。这很尴尬,因为我的所有客人也都感到尴尬和失落。然后我去找我认为是老板的人,她也一点帮助都没有。一点道歉都没有。我不得不问她是否需要提供披萨。不得不要果汁。太糟糕了。做每件事都很慢,但非常快地要求我们离开并支付最后的押金。这是在客人面前粗鲁地要求的。最令人沮丧的事情之一是;我从来没有被告知关闭游乐区对公众需要额外付费(与其他地方不同),网上也没有列出这个价格,所以令我们惊讶的是,那里有这么多其他孩子。