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WORST massage of my life!
Mandara Spa的点评
点评：The WORST “Massage” of my life!
We booked a couples massage. Two 90 minute sessions back to back (3hours) I was incredibly excited as this was for my birthday.
We usually call ahead when booking rather than blindly booking by name online, that way we can be paired up with a massage therapist who can cater to our needs.
My boyfriend prefers the Swedish massage, where I need a deep tissue massage.
This means, my boyfriend has had several Swedish massages. He knows what a Swedish massage is. This was NOT a Swedish massage it was a sorry excuse to mask the unwillingness of the spa to provide a service we paid for.
The excuse of “was it explained to you that it’s a Swedish massage and customization of pressure was not an option?” but we had the option to have other add ons?????? But couldn’t request to receive an ACTUAL MASSAGE because by their standards: barely rubbing our skin rather than massaging our muscles is considered a massage.
Let me start this with saying; my boyfriend is very non confrontational & struggles to speak up on these subjects. Where I have no problem voicing my concerns. My boyfriend acted nonchalant when Elizabeth talked to him by saying the massage was just ok. When we got back to our hotel room & talked about it - he voiced his concerns to me & fully agreed about how awful the experience was for him as well. He was glad that I said something to the front desk.
When we called & booked they said they don’t do deep tissue for the couples massage & that it would be a Swedish massage.
Sure, fine. We can just ask our massage therapist in person if they can do a deeper pressure for me. Bare minimum I would still be getting a MASSAGE., right?
WRONG.
That includes some sort of pressure into the muscles and massaging the actually tissue. Even if it’s not what I really NEEDED pressure wise… right?
WRONG.
(Odd that it wasn’t even an option to upgrade? Which we would have gladly paid!)
When we booked, a month in advance… they said the women’s whirlpool / hot tub / jacuzzi was out of service. Of course we were hopeful that a month later it would be resolved, up & running… right?
WRONG.
This was the first place we have been to that the massage therapist was LATE on getting us from the relaxation lounge.
This was also the LONGEST we waited for them to come back in after we were on the tables ready for our massage.
So not only did we get cheated out of our full session, both of our massage therapists had given us the impression that they did NOT want to be there, were afraid of touching us & had NO Idea on what they were doing.
WHY?
Because for the first “90 minute” session we both laid on our belly’s the entire time. This was not discussed with us, so when they told us we were half way through we were confused as we didn’t flip to our backs. We thought our perception of time was off & maybe we were half way through the FIRST session. Not halfway through BOTH sessions. Meaning our entire first session was over!
They used barely any oil. As if they had paid for the oil out of their own pockets due to how stingy they were with it.
They didn’t do our arms at all.
They asked what to focus on, my boyfriend said his back. She focused on his head for a majority of the time & it wasn’t even good in the slightest.
The “pressure” was soo light. It was as if they were rubbing our skin. Just barely.
I understand deep tissue was “not allowed” but there is a difference from a MASSAGE vs rubbing my skin ever so slightly.
If I wanted a half assed body rub by someone who had no idea what they were doing I would have had my boyfriend do it. Ladies, I know you know what I mean!! Which honestly he would have done a way better job!
My massage therapist didn’t even ask how I felt or how I was doing after the first half of the session (after the entire first 90 minute session) because I would have said straight to her face: “awful, this has been the worst massage of my life!” And this is not an understatement!!!
Not once did she check in with my about pressure, how it felt or how I was doing.
We both said we kept trying to be hopeful that it was leading up to a better massage and it was soo incredibly light because they knew they had to do 3 hours worth, but NOPE!
At the half way mark when they let us get up to use the bathroom I asked how long I had before the next part of the session. She said “15 minutes or less if I wanted”
I went straight to the front desk.
I had explained to them I wanted to cry because of how frustrated I was with this experience. It stressed me out more than anything.
Something I was soo excited for & talking about all month! We had never done a 3 hour session back to back before!
Elizabeth did us a one time courtesy by not charging us the cancellation fee on the second session & also removing the booking for the second session.
Emily the operation manager allowed Elizabeth to take 20% off our first session. Which I don’t believe was enough for what we paid, the women’s whirl pool being down & the awful experience.
Emily did not come out to greet me, talk to me or apologize for my experience. For all I know, Emily could be a made up person.
The couples are unable to lounge together as the relaxation lounges are separated.
The music had guitar riffs & made it difficult for my boyfriend to relax aside from the awful gentle skin rubbing. I refuse to call this a massage.
IT WAS MEMORABLE IN THE WORST POSSIBLE WAY!
Oddly enough, all the emails we received did not specify the names of our massage therapist. We checked.
I really hate to give bad reviews. I love to go out of my way to give great reviews…therefore you have to really do something wrong for an awful review from me!!
Do NOT book a couples massage.
I am 100% sure many other couples have had a similar or same experience but struggle to speak up on these matters.
We booked a couples massage. Two 90 minute sessions back to back (3hours) I was incredibly excited as this was for my birthday.
We usually call ahead when booking rather than blindly booking by name online, that way we can be paired up with a massage therapist who can cater to our needs.
My boyfriend prefers the Swedish massage, where I need a deep tissue massage.
This means, my boyfriend has had several Swedish massages. He knows what a Swedish massage is. This was NOT a Swedish massage it was a sorry excuse to mask the unwillingness of the spa to provide a service we paid for.
The excuse of “was it explained to you that it’s a Swedish massage and customization of pressure was not an option?” but we had the option to have other add ons?????? But couldn’t request to receive an ACTUAL MASSAGE because by their standards: barely rubbing our skin rather than massaging our muscles is considered a massage.
Let me start this with saying; my boyfriend is very non confrontational & struggles to speak up on these subjects. Where I have no problem voicing my concerns. My boyfriend acted nonchalant when Elizabeth talked to him by saying the massage was just ok. When we got back to our hotel room & talked about it - he voiced his concerns to me & fully agreed about how awful the experience was for him as well. He was glad that I said something to the front desk.
When we called & booked they said they don’t do deep tissue for the couples massage & that it would be a Swedish massage.
Sure, fine. We can just ask our massage therapist in person if they can do a deeper pressure for me. Bare minimum I would still be getting a MASSAGE., right?
WRONG.
That includes some sort of pressure into the muscles and massaging the actually tissue. Even if it’s not what I really NEEDED pressure wise… right?
WRONG.
(Odd that it wasn’t even an option to upgrade? Which we would have gladly paid!)
When we booked, a month in advance… they said the women’s whirlpool / hot tub / jacuzzi was out of service. Of course we were hopeful that a month later it would be resolved, up & running… right?
WRONG.
This was the first place we have been to that the massage therapist was LATE on getting us from the relaxation lounge.
This was also the LONGEST we waited for them to come back in after we were on the tables ready for our massage.
So not only did we get cheated out of our full session, both of our massage therapists had given us the impression that they did NOT want to be there, were afraid of touching us & had NO Idea on what they were doing.
WHY?
Because for the first “90 minute” session we both laid on our belly’s the entire time. This was not discussed with us, so when they told us we were half way through we were confused as we didn’t flip to our backs. We thought our perception of time was off & maybe we were half way through the FIRST session. Not halfway through BOTH sessions. Meaning our entire first session was over!
They used barely any oil. As if they had paid for the oil out of their own pockets due to how stingy they were with it.
They didn’t do our arms at all.
They asked what to focus on, my boyfriend said his back. She focused on his head for a majority of the time & it wasn’t even good in the slightest.
The “pressure” was soo light. It was as if they were rubbing our skin. Just barely.
I understand deep tissue was “not allowed” but there is a difference from a MASSAGE vs rubbing my skin ever so slightly.
If I wanted a half assed body rub by someone who had no idea what they were doing I would have had my boyfriend do it. Ladies, I know you know what I mean!! Which honestly he would have done a way better job!
My massage therapist didn’t even ask how I felt or how I was doing after the first half of the session (after the entire first 90 minute session) because I would have said straight to her face: “awful, this has been the worst massage of my life!” And this is not an understatement!!!
Not once did she check in with my about pressure, how it felt or how I was doing.
We both said we kept trying to be hopeful that it was leading up to a better massage and it was soo incredibly light because they knew they had to do 3 hours worth, but NOPE!
At the half way mark when they let us get up to use the bathroom I asked how long I had before the next part of the session. She said “15 minutes or less if I wanted”
I went straight to the front desk.
I had explained to them I wanted to cry because of how frustrated I was with this experience. It stressed me out more than anything.
Something I was soo excited for & talking about all month! We had never done a 3 hour session back to back before!
Elizabeth did us a one time courtesy by not charging us the cancellation fee on the second session & also removing the booking for the second session.
Emily the operation manager allowed Elizabeth to take 20% off our first session. Which I don’t believe was enough for what we paid, the women’s whirl pool being down & the awful experience.
Emily did not come out to greet me, talk to me or apologize for my experience. For all I know, Emily could be a made up person.
The couples are unable to lounge together as the relaxation lounges are separated.
The music had guitar riffs & made it difficult for my boyfriend to relax aside from the awful gentle skin rubbing. I refuse to call this a massage.
IT WAS MEMORABLE IN THE WORST POSSIBLE WAY!
Oddly enough, all the emails we received did not specify the names of our massage therapist. We checked.
I really hate to give bad reviews. I love to go out of my way to give great reviews…therefore you have to really do something wrong for an awful review from me!!
Do NOT book a couples massage.
I am 100% sure many other couples have had a similar or same experience but struggle to speak up on these matters.
翻译：我这辈子最糟糕的“按摩”！
我们预订了一次情侣按摩。连续两次90分钟（总共3个小时）。我非常兴奋，因为这是我的生日礼物。
我们通常会提前打电话预订，而不是在网上盲目地报名，这样我们就能找到一位能满足我们需求的按摩师。
我男朋友更喜欢瑞典式按摩，而我需要的是深层肌肉按摩。
也就是说，我男朋友做过几次瑞典式按摩。他知道什么是瑞典式按摩。这根本就不是瑞典式按摩，而是一个蹩脚的借口，用来掩盖水疗中心不愿提供我们付费服务的事实。
他们借口说“有没有跟你解释过这是瑞典式按摩，而且不能定制力度？”，但我们可以选择其他附加服务？ ...我的男朋友非常不愿与人对抗，也很难就这些话题发表意见。而我却可以毫无顾忌地表达我的担忧。伊丽莎白跟我男朋友谈话时，他表现得若无其事，只是说按摩还可以。回到酒店房间后，我们又聊了聊这件事——他向我表达了他的担忧，并且完全同意他自己也觉得这次经历很糟糕。他很高兴我跟前台说了这件事。
我们打电话预订时，他们说情侣按摩不做深层组织按摩，而且只能做瑞典式按摩。
当然可以。我们可以亲自问问我们的按摩师，他们能不能给我做更深层的按压。至少我还是会得到按摩的，对吧？
错了。
这包括对肌肉施加某种压力，以及按摩到实际的组织。即使这不是我真正需要的压力……对吧？
错了。
（奇怪的是，竟然没有升级选项？要是升级的话，我们倒是很乐意付费！）
我们提前一个月预订的时候……他们说女士的漩涡浴缸/热水浴缸/按摩浴缸都坏了。我们当然希望一个月后问题能解决，恢复正常使用……对吧？
错了。
这是我们第一次遇到按摩师迟到没把我们从休息室带走的情况。
这也是我们等他们回来最久的一次，等到我们已经躺在按摩床上准备按摩了。
所以，我们不仅被骗了，没有享受完整的按摩，而且两位按摩师都给我们一种他们不想待在按摩室、害怕碰我们、完全不知道自己在做什么的感觉。
为什么？
因为第一次“90分钟”的按摩，我们俩都全程趴着。他们没有跟我们讨论过这件事，所以当他们告诉我们已经进行到一半时，我们很困惑，因为我们没有翻身仰卧。我们以为我们对时间的感知错了，也许我们只是进行了第一节的一半，而不是两个疗程的一半。这意味着我们的整个第一节疗程都结束了！
他们几乎不用任何精油。就好像他们吝啬油钱，是自掏腰包买的一样。
他们根本不按摩我们的手臂。
他们问按摩重点在哪里，我男朋友说是背部。她大部分时间都集中在他的头部，而且效果一点也不好。
“力度”很轻。就像他们在揉搓我们的皮肤一样。只是很轻微。
我知道深层组织按摩是“不允许的”，但按摩和轻微的皮肤摩擦还是有区别的。
如果我想找一个完全不懂的人帮我做个敷衍的身体按摩，我肯定会让我男朋友来。女士们，我知道你们懂我的意思！！说实话，他本来可以做得更好！
我的按摩师在前半段（整个90分钟的按摩结束后）甚至都没问我感觉如何，或者感觉如何，因为我会当面说：“糟透了，这是我这辈子最糟糕的按摩！”而且这可不是轻描淡写！！！
她一次也没有跟我确认过力度、感觉如何或者感觉如何。
我们都说我们一直希望这次按摩能带来更好的效果，而且按摩力度非常轻，因为他们知道他们要按摩3个小时，但结果却不是！
按摩到一半时，他们让我们起身去洗手间，我问她还有多长时间才能开始下一段按摩。她说：“如果我想的话，15分钟或更短。”
我直接去了前台。
我跟他们解释过，这次经历让我非常沮丧，我快要哭了。这比什么都让我紧张。
这件事让我兴奋不已，整个月都在谈论！我们以前从未连续进行过3小时的课程！
伊丽莎白帮了我们一次大忙，没有收取第二次课程的取消费，还取消了第二次课程的预订。
运营经理艾米丽允许伊丽莎白给我们第一次课程打八折。我觉得这还不够，毕竟我们付了钱。女按摩池停用了，体验糟透了。
Emily 没有出来迎接我，也没有跟我说话，也没有为我的经历道歉。据我所知，Emily 可能是在装腔作势。
由于休息室是分开的，情侣们无法一起休息。
音乐里充斥着吉他即兴重复的旋律，除了那种极其轻柔的皮肤按摩之外，我的男朋友根本无法放松。我拒绝称之为按摩。
这体验简直糟糕透顶，令人难忘！
奇怪的是，我们收到的所有邮件都没有提到按摩师的名字。我们查了一下。
我真的很讨厌给差评。我喜欢不厌其烦地给出好评……所以，你肯定真的做错了什么，才会得到我的差评！！
千万不要预订情侣按摩。
我百分之百肯定，很多其他情侣也有过类似或相同的经历，但却很难开口谈论这些事情。
我们预订了一次情侣按摩。连续两次90分钟（总共3个小时）。我非常兴奋，因为这是我的生日礼物。
我们通常会提前打电话预订，而不是在网上盲目地报名，这样我们就能找到一位能满足我们需求的按摩师。
我男朋友更喜欢瑞典式按摩，而我需要的是深层肌肉按摩。
也就是说，我男朋友做过几次瑞典式按摩。他知道什么是瑞典式按摩。这根本就不是瑞典式按摩，而是一个蹩脚的借口，用来掩盖水疗中心不愿提供我们付费服务的事实。
他们借口说“有没有跟你解释过这是瑞典式按摩，而且不能定制力度？”，但我们可以选择其他附加服务？ ...我的男朋友非常不愿与人对抗，也很难就这些话题发表意见。而我却可以毫无顾忌地表达我的担忧。伊丽莎白跟我男朋友谈话时，他表现得若无其事，只是说按摩还可以。回到酒店房间后，我们又聊了聊这件事——他向我表达了他的担忧，并且完全同意他自己也觉得这次经历很糟糕。他很高兴我跟前台说了这件事。
我们打电话预订时，他们说情侣按摩不做深层组织按摩，而且只能做瑞典式按摩。
当然可以。我们可以亲自问问我们的按摩师，他们能不能给我做更深层的按压。至少我还是会得到按摩的，对吧？
错了。
这包括对肌肉施加某种压力，以及按摩到实际的组织。即使这不是我真正需要的压力……对吧？
错了。
（奇怪的是，竟然没有升级选项？要是升级的话，我们倒是很乐意付费！）
我们提前一个月预订的时候……他们说女士的漩涡浴缸/热水浴缸/按摩浴缸都坏了。我们当然希望一个月后问题能解决，恢复正常使用……对吧？
错了。
这是我们第一次遇到按摩师迟到没把我们从休息室带走的情况。
这也是我们等他们回来最久的一次，等到我们已经躺在按摩床上准备按摩了。
所以，我们不仅被骗了，没有享受完整的按摩，而且两位按摩师都给我们一种他们不想待在按摩室、害怕碰我们、完全不知道自己在做什么的感觉。
为什么？
因为第一次“90分钟”的按摩，我们俩都全程趴着。他们没有跟我们讨论过这件事，所以当他们告诉我们已经进行到一半时，我们很困惑，因为我们没有翻身仰卧。我们以为我们对时间的感知错了，也许我们只是进行了第一节的一半，而不是两个疗程的一半。这意味着我们的整个第一节疗程都结束了！
他们几乎不用任何精油。就好像他们吝啬油钱，是自掏腰包买的一样。
他们根本不按摩我们的手臂。
他们问按摩重点在哪里，我男朋友说是背部。她大部分时间都集中在他的头部，而且效果一点也不好。
“力度”很轻。就像他们在揉搓我们的皮肤一样。只是很轻微。
我知道深层组织按摩是“不允许的”，但按摩和轻微的皮肤摩擦还是有区别的。
如果我想找一个完全不懂的人帮我做个敷衍的身体按摩，我肯定会让我男朋友来。女士们，我知道你们懂我的意思！！说实话，他本来可以做得更好！
我的按摩师在前半段（整个90分钟的按摩结束后）甚至都没问我感觉如何，或者感觉如何，因为我会当面说：“糟透了，这是我这辈子最糟糕的按摩！”而且这可不是轻描淡写！！！
她一次也没有跟我确认过力度、感觉如何或者感觉如何。
我们都说我们一直希望这次按摩能带来更好的效果，而且按摩力度非常轻，因为他们知道他们要按摩3个小时，但结果却不是！
按摩到一半时，他们让我们起身去洗手间，我问她还有多长时间才能开始下一段按摩。她说：“如果我想的话，15分钟或更短。”
我直接去了前台。
我跟他们解释过，这次经历让我非常沮丧，我快要哭了。这比什么都让我紧张。
这件事让我兴奋不已，整个月都在谈论！我们以前从未连续进行过3小时的课程！
伊丽莎白帮了我们一次大忙，没有收取第二次课程的取消费，还取消了第二次课程的预订。
运营经理艾米丽允许伊丽莎白给我们第一次课程打八折。我觉得这还不够，毕竟我们付了钱。女按摩池停用了，体验糟透了。
Emily 没有出来迎接我，也没有跟我说话，也没有为我的经历道歉。据我所知，Emily 可能是在装腔作势。
由于休息室是分开的，情侣们无法一起休息。
音乐里充斥着吉他即兴重复的旋律，除了那种极其轻柔的皮肤按摩之外，我的男朋友根本无法放松。我拒绝称之为按摩。
这体验简直糟糕透顶，令人难忘！
奇怪的是，我们收到的所有邮件都没有提到按摩师的名字。我们查了一下。
我真的很讨厌给差评。我喜欢不厌其烦地给出好评……所以，你肯定真的做错了什么，才会得到我的差评！！
千万不要预订情侣按摩。
我百分之百肯定，很多其他情侣也有过类似或相同的经历，但却很难开口谈论这些事情。
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