点评:We booked the Cape Sounion Sunset Tour in Athens with MTM Tourism Greece OE. After waiting an hour in the hot sun at the designated area, we were forgotten. The representative answered the first phone call and stated that the driver would be by. After several attempted phone calls to contact her, that went into voicemail, we gave up. The hotel we stayed with, called the company and was able to connect with the representative. Only then, did she offer an apology, a different tour or a refund. We asked for a refund. When we returned home, the refund had not been applied. Through email, we had to ask for a refund again. The company is irresponsible, unprofessional and indifferent. They broke their agreement and couldn't even be bothered to promptly give a refund, when they wrong a tourist. I will never use them for any excursion again.
翻译:我们通过MTM Tourism Greece OE预订了雅典苏尼翁角日落之旅。在指定地点烈日下等了一个小时后,我们被遗忘了。客服人员接了第一个电话,说司机马上就到。我们尝试多次拨打电话联系她,但都进入了语音信箱,于是放弃了。我们下榻的酒店打电话给该公司,才联系上客服人员。直到这时,她才向我们道歉,安排了其他行程,或者要求退款。我们要求退款。但回到家后,退款却没有到账。我们不得不通过电子邮件再次申请退款。这家公司不负责任、不专业,而且态度冷漠。他们违反了协议,在错失游客的情况下,甚至懒得立即退款。我以后再也不会参加他们的任何短途旅行了。