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fab4ofus
Think twice before you use this travel agent!!!
DinilGo Lanka的点评
点评：e visited Sri Lanka for 27 days in January.
We just wanted to rest and relax by the beach in good 4 star, frontline properties.
To ensure we got the best properties, we engaged DinilGo.
Over a few months we worked with Melanie who was very helpful.
When we got a list of the hotels, the first two hotels met our specifications. When Melanie presented us the hotels we told her that Tartaruga had mixed reviews and we were not sure of it! She guaranteed us 101% we would love it!
The trouble arose when we moved to the third hotel.
Tartaruga at Unawatuna.
We got a shock. It was not even a 2 star hotel. We refused to check in and told Melanie and Damith they had to find us a proper hotel. After a lot of haggling and stress, they sent us to another hotel which was not appropriate.
Fortunately when we called the manager Dilina Mendis at Thaala Bentota, which was the 2nd hotel we stayed at, and he welcomed us back.
He accommodated us and made us feel comfortable. And we were able to complete our holiday in comfort at Thaala.
At the end of the day, I would never recommend DinilGo to any visitors to Sri Lanka. Damith put all the blame on Melanie and ended firing her. He needed to take more responsibility. We ended up paying another 600USD , to an already expensive holiday.
When we asked for 4 star hotels, Melanie squeezed in a 2 star hotel, for a 13 day period!!
This is fraud and not acceptable.
We just wanted to rest and relax by the beach in good 4 star, frontline properties.
To ensure we got the best properties, we engaged DinilGo.
Over a few months we worked with Melanie who was very helpful.
When we got a list of the hotels, the first two hotels met our specifications. When Melanie presented us the hotels we told her that Tartaruga had mixed reviews and we were not sure of it! She guaranteed us 101% we would love it!
The trouble arose when we moved to the third hotel.
Tartaruga at Unawatuna.
We got a shock. It was not even a 2 star hotel. We refused to check in and told Melanie and Damith they had to find us a proper hotel. After a lot of haggling and stress, they sent us to another hotel which was not appropriate.
Fortunately when we called the manager Dilina Mendis at Thaala Bentota, which was the 2nd hotel we stayed at, and he welcomed us back.
He accommodated us and made us feel comfortable. And we were able to complete our holiday in comfort at Thaala.
At the end of the day, I would never recommend DinilGo to any visitors to Sri Lanka. Damith put all the blame on Melanie and ended firing her. He needed to take more responsibility. We ended up paying another 600USD , to an already expensive holiday.
When we asked for 4 star hotels, Melanie squeezed in a 2 star hotel, for a 13 day period!!
This is fraud and not acceptable.
翻译：我们一月份在斯里兰卡游玩了 27 天。
我们只想在优质的四星级一流酒店中在海滩边休息放松。
为了确保我们能得到最好的酒店，我们聘请了 DinilGo。
几个月来，我们与非常乐于助人的 Melanie 合作。
当我们拿到酒店清单时，前两家酒店符合我们的要求。当 Melanie 向我们介绍酒店时，我们告诉她 Tartaruga 的评价褒贬不一，我们不确定！她向我们保证 101% 我们会喜欢它！
问题出现在我们搬到第三家酒店时。
乌纳瓦图纳的 Tartaruga。
我们大吃一惊。它甚至不是一家二星级酒店。我们拒绝入住，并告诉 Melanie 和 Damith 必须为我们找到一家合适的酒店。经过一番讨价还价和压力后，他们把我们送到了另一家不合适的酒店。
幸运的是，当我们打电话给 Thaala Bentota 的经理 Dilina Mendis（这是我们住的第二家酒店）时，他欢迎我们回来。
他为我们提供了住宿，让我们感觉很舒服。我们能够在 Thaala 舒适地度过我们的假期。
归根结底，我永远不会向任何斯里兰卡游客推荐 DinilGo。Damith 把所有责任都推到 Melanie 身上，最后解雇了她。他需要承担更多的责任。我们最终又为已经很昂贵的假期支付了 600 美元。
当我们要求住四星级酒店时，Melanie 却硬塞给我们一家两星级酒店，住了 13 天！！
这是欺诈行为，不可接受。
我们只想在优质的四星级一流酒店中在海滩边休息放松。
为了确保我们能得到最好的酒店，我们聘请了 DinilGo。
几个月来，我们与非常乐于助人的 Melanie 合作。
当我们拿到酒店清单时，前两家酒店符合我们的要求。当 Melanie 向我们介绍酒店时，我们告诉她 Tartaruga 的评价褒贬不一，我们不确定！她向我们保证 101% 我们会喜欢它！
问题出现在我们搬到第三家酒店时。
乌纳瓦图纳的 Tartaruga。
我们大吃一惊。它甚至不是一家二星级酒店。我们拒绝入住，并告诉 Melanie 和 Damith 必须为我们找到一家合适的酒店。经过一番讨价还价和压力后，他们把我们送到了另一家不合适的酒店。
幸运的是，当我们打电话给 Thaala Bentota 的经理 Dilina Mendis（这是我们住的第二家酒店）时，他欢迎我们回来。
他为我们提供了住宿，让我们感觉很舒服。我们能够在 Thaala 舒适地度过我们的假期。
归根结底，我永远不会向任何斯里兰卡游客推荐 DinilGo。Damith 把所有责任都推到 Melanie 身上，最后解雇了她。他需要承担更多的责任。我们最终又为已经很昂贵的假期支付了 600 美元。
当我们要求住四星级酒店时，Melanie 却硬塞给我们一家两星级酒店，住了 13 天！！
这是欺诈行为，不可接受。
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