旅行
账户
john w
Losing loyalty
Colonial Gardens的点评
点评：I’ve been a customer of Colonial for over 45 years. Grew up at Lotawana and came frequently with my parents. I still live in the area and continue to shop there out of loyalty, but that is wearing thin. Things changed a couple of years ago after it got sold to KAT. The customer service used to be personal and the employees were knowledgeable. Now, management is not responsive, employees seem to turn over much more frequently, and I often get “I don’t know” as a response from the teenage employees. It’s fine if you don’t know the answer to something…go get the answer and follow up with me. Don’t just end the conversation there. Finally, corporate rules seem to govern their processes rather than looking for ways to meet the customers needs, like they used to do.
Not opposed to driving farther and/or paying more for a better experience.
Not opposed to driving farther and/or paying more for a better experience.
翻译：我已经是 Colonial 的顾客 45 多年了。我在 Lotawana 长大，经常和父母一起来。我仍然住在该地区，出于忠诚度继续在那里购物，但这种忠诚度正在逐渐消退。几年前，在它被卖给 KAT 之后，情况发生了变化。客户服务曾经是人性化的，员工知识渊博。现在，管理层没有回应，员工似乎更频繁地流动，我经常从十几岁的员工那里得到“我不知道”的回答。如果你不知道某件事的答案，没关系……去寻找答案，然后跟进我。不要就此结束对话。最后，公司规则似乎控制着他们的流程，而不是像以前那样寻找满足客户需求的方法。
不反对开车更远和/或为更好的体验支付更多费用。
不反对开车更远和/或为更好的体验支付更多费用。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
