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Josaphine ivy W
A bit of a struggle with organisation but had an amazing time
Snozone的点评
点评：Our experience was over a couple of days. We are very new to skateboarding and me and my partner booked freestyle skating😅 We read the website were it stated whether a beginner or a master they can help you. This did not mean a beginner to snowboarding only a beginner to freestyle snowboarding specifically. This was on the 6th of November
We were assisted at the front desk and we got it changed to sunday so the 8th. We were advised to come at 9:45am, so we did. We got a confirmation email but it didn’t confirm the date and time or inform us of arriving 30 mins before. We waited for an hour and we spoke to 3 staff members and each one kept saying to wait here your instructor will find you. Little did we know we were technically late, I do wish we were advised when we checked in at the front desk.
We were then assisted by a member of staff and got it rebooked for 5pm on the same day. We arrived at 4pm just incase and we got geared up and then our instructor saw us and we made it onto the snow.
Throughout this experience the staff were very friendly and accommodating. I forgot the man’s name but he had a black shirt and green lanyard and he apologised and then helped us amend the ticket to 5pm. His name started with an S he needs a raise he handled our frustration very well.
Our instructors were Nathan and Henry. They were honestly amazing. Gave us all the safety precautions, answered any and all questions we had and gave us amazing feedback. Even after everything they made us want to come back.
ITS WORTH THE BOOKING BUT MAKE SURE:
- waterproof gloves
- arrive 30 mins before !!!
- wear waterproof clothes, you will be soaked after
YOU WILL HAVE FUN!!
We were assisted at the front desk and we got it changed to sunday so the 8th. We were advised to come at 9:45am, so we did. We got a confirmation email but it didn’t confirm the date and time or inform us of arriving 30 mins before. We waited for an hour and we spoke to 3 staff members and each one kept saying to wait here your instructor will find you. Little did we know we were technically late, I do wish we were advised when we checked in at the front desk.
We were then assisted by a member of staff and got it rebooked for 5pm on the same day. We arrived at 4pm just incase and we got geared up and then our instructor saw us and we made it onto the snow.
Throughout this experience the staff were very friendly and accommodating. I forgot the man’s name but he had a black shirt and green lanyard and he apologised and then helped us amend the ticket to 5pm. His name started with an S he needs a raise he handled our frustration very well.
Our instructors were Nathan and Henry. They were honestly amazing. Gave us all the safety precautions, answered any and all questions we had and gave us amazing feedback. Even after everything they made us want to come back.
ITS WORTH THE BOOKING BUT MAKE SURE:
- waterproof gloves
- arrive 30 mins before !!!
- wear waterproof clothes, you will be soaked after
YOU WILL HAVE FUN!!
翻译：我们的体验持续了几天。我们刚开始接触单板滑雪，我和我的伴侣报名了自由式滑雪课程😅 我们看过网站上的说明，上面写着无论初学者还是高手他们都能提供帮助。不过这里所说的“初学者”并非泛指所有单板滑雪新手，而仅指自由式单板滑雪的初学者。那是在11月6日。
我们在前台得到了协助，把预约时间改到了周日，也就是8号。工作人员建议我们上午9点45分前来，我们就照做了。我们收到了确认邮件，但邮件中并未说明具体的日期和时间，也没有告知我们需要提前30分钟到达。我们等了一个小时，还询问了3名工作人员，他们都反复说：“请在这里等候，教练会来找您。”我们当时并不知道自己实际上已经迟到了；真希望在前台办理入住时能有人提醒我们。
后来，一名工作人员出面帮我们重新预约了当天下午5点的课程。我们为了确保万无一失，下午4点就到了。做好准备工作后，教练看到了我们，我们便得以上雪场。
整个体验过程中，工作人员都非常友善且乐于助人。我记不清那位男士的名字了，他穿着黑色衬衫，挂着绿色吊牌。他先向我们道歉，随后帮忙把预约时间改为下午5点。他的名字以“S”开头，真该给他加薪啊——他很好地化解了我们的不满情绪。
我们的教练是内森和亨利。说真的，他们棒极了。他们向我们详细介绍了所有安全注意事项，耐心解答了我们提出的每一个问题，还给了我们极好的反馈。即便经历了这一切，我们仍然渴望再次前来。
这次预订绝对物有所值，但请务必做到以下几点：
- 带上防水手套
- 提前30分钟到达！！！
- 穿上防水衣物，否则你会被淋透
你一定会玩得开心的！！
我们在前台得到了协助，把预约时间改到了周日，也就是8号。工作人员建议我们上午9点45分前来，我们就照做了。我们收到了确认邮件，但邮件中并未说明具体的日期和时间，也没有告知我们需要提前30分钟到达。我们等了一个小时，还询问了3名工作人员，他们都反复说：“请在这里等候，教练会来找您。”我们当时并不知道自己实际上已经迟到了；真希望在前台办理入住时能有人提醒我们。
后来，一名工作人员出面帮我们重新预约了当天下午5点的课程。我们为了确保万无一失，下午4点就到了。做好准备工作后，教练看到了我们，我们便得以上雪场。
整个体验过程中，工作人员都非常友善且乐于助人。我记不清那位男士的名字了，他穿着黑色衬衫，挂着绿色吊牌。他先向我们道歉，随后帮忙把预约时间改为下午5点。他的名字以“S”开头，真该给他加薪啊——他很好地化解了我们的不满情绪。
我们的教练是内森和亨利。说真的，他们棒极了。他们向我们详细介绍了所有安全注意事项，耐心解答了我们提出的每一个问题，还给了我们极好的反馈。即便经历了这一切，我们仍然渴望再次前来。
这次预订绝对物有所值，但请务必做到以下几点：
- 带上防水手套
- 提前30分钟到达！！！
- 穿上防水衣物，否则你会被淋透
你一定会玩得开心的！！
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