点评:Our experience with Revro Travels in Sri Lanka was absolutely top notch. From the very beginning, Naveen was extremely helpful and stayed in constant touch with us throughout the trip. There was an initial delay at the airport due to a puncture on our bus, but what really stood out was Naveen’s professionalism—he personally came to our hotel to greet me and my family and sincerely apologized, even though the situation was completely out of his control. That gesture spoke volumes about his commitment to customer satisfaction.
Our guide Sujeeva was truly a gem. I was pleasantly surprised by his fluent Hindi, which made a huge difference as I was traveling with my parents who are not very comfortable with English. This made the entire journey feel much more personal and stress-free. Anytime we had questions or faced any logistical challenges, Sujeeva handled everything smoothly and with a smile.
I would definitely recommend Naveen and Revro Travels to anyone planning a trip to this beautiful country. We truly hope anyone booking with them has an experience as wonderful as the one my family and I had!
翻译:我们在斯里兰卡的Revro Travels旅行体验堪称一流。从一开始,Naveen就非常热心,并在整个旅程中与我们保持密切联系。虽然由于巴士爆胎,我们在机场耽搁了一会儿,但Naveen的专业精神令人印象深刻——他亲自到我们下榻的酒店迎接我和我的家人,并真诚地道歉,尽管这种情况完全不在他的控制范围内。他的举动充分体现了他对客户满意度的重视。
我们的导游Sujeeva真是个宝藏。他流利的印地语让我惊喜不已,这对我不太会说英语的父母来说至关重要。这让整个旅程更加轻松愉快,也更有人情味。每当我们遇到问题或行程安排上的困难时,Sujeeva都能面带微笑地妥善解决。
我一定会向所有计划前往这个美丽国度旅行的人推荐Naveen和Revro Travels。我们衷心希望所有通过他们预订行程的人都能拥有像我和我的家人一样美好的旅行体验!