旅行
账户
Tripadvisor用户
Unprofessional and disappointing
KK Travels的点评
点评：Have been using services of K k travels for commute between Pune and Mumbai airport, for the past 20 years or so. Past experiences have been trustworthy, reliable and professional. Today, however, I along with 3 other passengers with whom I shared a cab, were highly disappointed with their service for following reasons: 1. Driver did not contact any of us to inform a rough estimate of pickup time despite repeated requests. 2. Driver asked all passengers to be ready for pickup at 5am promising pick up between 5 & 6am. I was the last pick up and ended up being picked at 6:40am.
3. Driver was rude and when one of the fellow passengers who is 75 years of age, requested help with carrying the luggage from the apartment to the cab, he bluntly refused, advising that that was not his job to do so.
4. He stopped at a food mall on our way for snacks, tea and use of washroom. He however, was grumpy and extremely impatient while we were waiting in the queue to use the facilities.
5. He dropped us at the airport two lanes further, where there were no porters and no trolleys. We were all elderly women and expected a little courtesy and good mannerisms. He did not offer any kind of help at all and was only interested in collecting his cab charges of Rs 1500 pp.
6. I would suggest K K travels team need to retrain their staff, before the company starts losing its reputation and customers to other players in the market.
3. Driver was rude and when one of the fellow passengers who is 75 years of age, requested help with carrying the luggage from the apartment to the cab, he bluntly refused, advising that that was not his job to do so.
4. He stopped at a food mall on our way for snacks, tea and use of washroom. He however, was grumpy and extremely impatient while we were waiting in the queue to use the facilities.
5. He dropped us at the airport two lanes further, where there were no porters and no trolleys. We were all elderly women and expected a little courtesy and good mannerisms. He did not offer any kind of help at all and was only interested in collecting his cab charges of Rs 1500 pp.
6. I would suggest K K travels team need to retrain their staff, before the company starts losing its reputation and customers to other players in the market.
翻译：在过去 20 年左右的时间里，我一直使用 K k Travels 的服务来进行浦那和孟买机场之间的通勤。过去的经验值得信赖、可靠且专业。然而，今天，我和另外 3 位同乘出租车的乘客对他们的服务非常失望，原因如下： 1. 尽管我们一再要求，司机却没有联系我们任何人以告知粗略的接载时间。 2. 司机要求所有乘客做好早上 5 点接载的准备，并承诺在凌晨 5 点至 6 点之间接载。我是最后一个接人的，最终在早上 6:40 被接走。
3. 司机很粗鲁，当其中一位75岁的乘客要求帮忙将行李从公寓搬到出租车上时，他直言不讳地拒绝了，并表示这不是他的工作。
4. 他在我们途中在一家食品商场停下来买零食、茶和使用洗手间。然而，当我们排队等待使用这些设施时，他脾气暴躁，非常不耐烦。
5. 他把我们送到了两条车道外的机场，那里没有搬运工，也没有手推车。我们都是上了年纪的妇女，都希望有一点礼貌和良好的举止。他根本没有提供任何帮助，只是想收取每人 1500 卢比的出租车费。
6. 我建议 KK 旅游团队需要重新培训员工，以免公司开始失去声誉和客户，输给市场上的其他参与者。
3. 司机很粗鲁，当其中一位75岁的乘客要求帮忙将行李从公寓搬到出租车上时，他直言不讳地拒绝了，并表示这不是他的工作。
4. 他在我们途中在一家食品商场停下来买零食、茶和使用洗手间。然而，当我们排队等待使用这些设施时，他脾气暴躁，非常不耐烦。
5. 他把我们送到了两条车道外的机场，那里没有搬运工，也没有手推车。我们都是上了年纪的妇女，都希望有一点礼貌和良好的举止。他根本没有提供任何帮助，只是想收取每人 1500 卢比的出租车费。
6. 我建议 KK 旅游团队需要重新培训员工，以免公司开始失去声誉和客户，输给市场上的其他参与者。
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