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We lost a $50,000 trip with this dishonest business
Custom Alaska Cruises, Inc的点评
点评：I have given this review a lot of thought before posting as I know negative online reviews can hurt a business. However I have given owners Chelsea and Keegan McCarthy plenty of time to make our negative experience right and they have done nothing but cause legal fees to pile up for us. I don’t want this to happen to anyone else. This $50k cruise was supposed to be the trip of a lifetime. However, it was cut short after the chef quit because he was afraid of getting covid after one passenger tested positive.
The owners had no covid protocols so when one of our family members felt ill they self tested and quarantined to their room. Covid tests were not required for any passengers or crew. The chef had a panic attack, laying on the floor saying he had a medical condition and could not get sick. The three other crew members wanted to continue the cruise however the owners could not find a replacement for the chef and the other crew members refused to take on the chefs duties. After we returned to port on day 3 of our 7 day cruise, the chef left, taking cooking equipment with him. The owners told us they were trying to find a replacement chef or purchase catered food for the rest of the trip; however, we sat for a day in port with no food and no offer to pay for our food and little communication from the owners.
Another one of the crew members left the boat when the chef departed and stayed out all night not returning to the boat until morning. The next day that crew member said they weren’t feeling well and left the boat.
The owners then immediately emailed us a letter from their attorney and ordered us to vacate the boat. They offered no
Compensation even though this was their personnel issue instead telling us to file a trip insurance claim.
Before we booked this $50k vacation we specifically asked in writing what would happen if the boat or crew could not perform and we were reassured in writing thay we would be refunded if that was to happen and they had survived covid and weren’t worried about that. They said trip insurance would cover us if WE couldn’t make the trip.
After attempting to arbitrate with them per the contract we learned their arbitration clause had never been reviewed by the American Arbitration Association (AAA). So they tried to wiggle out by saying we needed to agree to the business rules of arbitration rather than consumer rules (we are a family not a business) and refused to waive the venue (if you don’t live in Juneau you will have to go there for any legal action). After we paid the fees the AAA said they would not handle any arbitrations with this business going forward because of their refusal to pay the fees associated with reviewing the clause before putting it in a contract. It is our belief the owners are dishonest people who not only accused us of purposely infecting their crew with covid but also falsely stating they lost their crew for the trip after ours because they got sick. In fact all of the crew except one told us that was their last trip of the year and the other one was seen on instagram posting pictures from the boat the week after our trip.
Based on the above we only asked for a 50% refund. We didn’t ask for the airline change fees or hotel or food we were forced to pay when our family was left stranded in Juneau.
The owners had no covid protocols so when one of our family members felt ill they self tested and quarantined to their room. Covid tests were not required for any passengers or crew. The chef had a panic attack, laying on the floor saying he had a medical condition and could not get sick. The three other crew members wanted to continue the cruise however the owners could not find a replacement for the chef and the other crew members refused to take on the chefs duties. After we returned to port on day 3 of our 7 day cruise, the chef left, taking cooking equipment with him. The owners told us they were trying to find a replacement chef or purchase catered food for the rest of the trip; however, we sat for a day in port with no food and no offer to pay for our food and little communication from the owners.
Another one of the crew members left the boat when the chef departed and stayed out all night not returning to the boat until morning. The next day that crew member said they weren’t feeling well and left the boat.
The owners then immediately emailed us a letter from their attorney and ordered us to vacate the boat. They offered no
Compensation even though this was their personnel issue instead telling us to file a trip insurance claim.
Before we booked this $50k vacation we specifically asked in writing what would happen if the boat or crew could not perform and we were reassured in writing thay we would be refunded if that was to happen and they had survived covid and weren’t worried about that. They said trip insurance would cover us if WE couldn’t make the trip.
After attempting to arbitrate with them per the contract we learned their arbitration clause had never been reviewed by the American Arbitration Association (AAA). So they tried to wiggle out by saying we needed to agree to the business rules of arbitration rather than consumer rules (we are a family not a business) and refused to waive the venue (if you don’t live in Juneau you will have to go there for any legal action). After we paid the fees the AAA said they would not handle any arbitrations with this business going forward because of their refusal to pay the fees associated with reviewing the clause before putting it in a contract. It is our belief the owners are dishonest people who not only accused us of purposely infecting their crew with covid but also falsely stating they lost their crew for the trip after ours because they got sick. In fact all of the crew except one told us that was their last trip of the year and the other one was seen on instagram posting pictures from the boat the week after our trip.
Based on the above we only asked for a 50% refund. We didn’t ask for the airline change fees or hotel or food we were forced to pay when our family was left stranded in Juneau.
翻译：在发布这篇评论之前，我已经考虑了很多，因为我知道负面的在线评论可能会损害企业。然而，我已经给了老板切尔西和基根·麦卡锡足够的时间来纠正我们的负面经历，他们除了给我们带来法律费用外什么也没做。我不希望这种事发生在其他人身上。这次花费 5 万美元的游轮应该是一生难忘的旅行。然而，在厨师辞职后，由于一名乘客检测呈阳性，他担心感染新冠病毒，所以时间被缩短了。
业主没有新冠病毒协议，因此当我们的一位家庭成员感到不适时，他们会进行自我检测并隔离到自己的房间。任何乘客或机组人员都不需要进行新冠病毒检测。厨师惊慌失措，躺在地板上说他身体有病，不会生病。其他三名船员希望继续航行，但船东找不到厨师的替代者，其他船员拒绝承担厨师的职责。在我们7天游轮的第3天返回港口后，厨师带着烹饪设备离开了。业主告诉我们，他们正在努力寻找替代厨师或为余下的旅程购买配餐食品；然而，我们在港口坐了一天，没有食物，也没有愿意支付我们的食物费用，而且与船东的沟通也很少。
厨师离开后，另一名船员也离开了船，并在外面呆了一夜，直到早上才回到船上。第二天，该船员表示感觉不舒服并离开了船。
船主随后立即通过电子邮件给我们发送了一封来自他们的律师的信，并命令我们腾出船只。他们没有提供
尽管这是他们的人事问题，但他们还是告诉我们提出旅行保险索赔，但仍给予赔偿。
在我们预订这个 5 万美元的假期之前，我们特别以书面形式询问，如果船或船员无法执行任务会发生什么，我们以书面形式向他们保证，如果发生这种情况，我们会得到退款，而且他们已经从新冠病毒中幸存下来，并不担心那。他们说，如果我们无法成行，旅行保险将为我们提供保险。
在尝试根据合同与他们进行仲裁后，我们了解到他们的仲裁条款从未经过美国仲裁协会（AAA）的审查。因此，他们试图狡辩，说我们需要同意商业仲裁规则而不是消费者规则（我们是一个家庭而不是企业），并拒绝放弃场地（如果你不住在朱诺，你将不得不去那里采取任何法律行动）。在我们支付费用后，AAA 表示他们不会处理该业务的任何仲裁，因为他们拒绝支付在将其纳入合同之前审查该条款的相关费用。我们相信船东是不诚实的人，他们不仅指责我们故意让他们的船员感染新冠病毒，还谎称他们在我们之后的旅行中失去了船员，因为他们生病了。事实上，除了一名船员告诉我们这是他们今年的最后一次旅行外，所有船员都在我们旅行后一周在 Instagram 上发布了船上的照片。
根据上述情况，我们只要求退款 50%。当我们的家人被困在朱诺时，我们没有要求支付航空公司改签费或被迫支付的酒店或食物费用。
业主没有新冠病毒协议，因此当我们的一位家庭成员感到不适时，他们会进行自我检测并隔离到自己的房间。任何乘客或机组人员都不需要进行新冠病毒检测。厨师惊慌失措，躺在地板上说他身体有病，不会生病。其他三名船员希望继续航行，但船东找不到厨师的替代者，其他船员拒绝承担厨师的职责。在我们7天游轮的第3天返回港口后，厨师带着烹饪设备离开了。业主告诉我们，他们正在努力寻找替代厨师或为余下的旅程购买配餐食品；然而，我们在港口坐了一天，没有食物，也没有愿意支付我们的食物费用，而且与船东的沟通也很少。
厨师离开后，另一名船员也离开了船，并在外面呆了一夜，直到早上才回到船上。第二天，该船员表示感觉不舒服并离开了船。
船主随后立即通过电子邮件给我们发送了一封来自他们的律师的信，并命令我们腾出船只。他们没有提供
尽管这是他们的人事问题，但他们还是告诉我们提出旅行保险索赔，但仍给予赔偿。
在我们预订这个 5 万美元的假期之前，我们特别以书面形式询问，如果船或船员无法执行任务会发生什么，我们以书面形式向他们保证，如果发生这种情况，我们会得到退款，而且他们已经从新冠病毒中幸存下来，并不担心那。他们说，如果我们无法成行，旅行保险将为我们提供保险。
在尝试根据合同与他们进行仲裁后，我们了解到他们的仲裁条款从未经过美国仲裁协会（AAA）的审查。因此，他们试图狡辩，说我们需要同意商业仲裁规则而不是消费者规则（我们是一个家庭而不是企业），并拒绝放弃场地（如果你不住在朱诺，你将不得不去那里采取任何法律行动）。在我们支付费用后，AAA 表示他们不会处理该业务的任何仲裁，因为他们拒绝支付在将其纳入合同之前审查该条款的相关费用。我们相信船东是不诚实的人，他们不仅指责我们故意让他们的船员感染新冠病毒，还谎称他们在我们之后的旅行中失去了船员，因为他们生病了。事实上，除了一名船员告诉我们这是他们今年的最后一次旅行外，所有船员都在我们旅行后一周在 Instagram 上发布了船上的照片。
根据上述情况，我们只要求退款 50%。当我们的家人被困在朱诺时，我们没有要求支付航空公司改签费或被迫支付的酒店或食物费用。
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