旅行
账户
Rachel D
Poor experience with RPC shelter and gift shop staff
Pawsibilities Thrift Shoppe的点评
点评：After poor experiences with both this shop and Responsible Pet Care, I cannot recommend either, which saddens me as I would prefer to support anyone working to help animals. I recently trapped a feral kitten that showed up on our porch thanks to the help of the very kind city animal control officer. He told me I could check the kitten's status that evening by calling them after he dropped it off at RPC and I did so but I spoke with an incredibly rude girl who said 'I could not see the cat, had no idea what cat I was inquiring about, and that they have literally 100s of cats'. She was completely dismissive, non-empathetic and had no interest in its welfare. It was a very upsetting experience for me and I instantly regretted trapping it. I rang this shop to let them know of my poor experience and I followed up with Shirley who runs RPC. Keep in mind I was watching this kitten via a home camera monitor as it was unapproachable, so I was feeding it as I had great concern for its welfare. I continued to inquire as to the status of the kitten through my own perseverance via texts with Shirley all the way up until its completed adoption. Today I stopped into their gift shop and picked up multiple small, fragile items. The older woman made no attempt to wrap them. I assumed she would put tissue around them as a previous clerk did on another visit. As she was carelessly placing them into my bag unwrapped, she caught the other items and they proceeded to fly into the air and break apart. As I expressed disbelief at the lack of her common sense, she grew aggravated at me for being upset that my items were now in pieces. When I spoke to the manager her reaction was 'well mistakes happen' and 'we usually wrap things'. She too was completely indifferent. This seems to be a pattern with this entity (both the RPC shelter and their shop). As people like myself go to great lengths to help strays, show members of the public consideration regarding the animals they find. The same goes for customers of the shop, ensure purchases are carefully handled by staff or volunteers (only the manager can enforce this, but she is sitting in the back and does not seem to care). I don't know if it is due to nepotism in hiring practices (as family members work within this umbrella) or simply bad management, or a combination of both, but you need to do better as a charity for the community and most importantly for the animals.
翻译：在与这家商店和 Responsible Pet Care 的合作经历都不太愉快之后，我不再推荐这两家商店，这让我很难过，因为我更愿意支持任何致力于帮助动物的人。最近，在一位非常善良的城市动物控制官员的帮助下，我捕获了一只出现在我们门廊上的野猫。他告诉我，我可以在当晚将小猫送到 RPC 后给他们打电话，查看小猫的状态。我照做了，但我遇到的是一个非常粗鲁的女孩，她说“我看不到猫，不知道我在问什么猫，他们养了几百只猫”。她完全不屑一顾，没有同情心，对猫的福利不感兴趣。这对我来说是一次非常令人沮丧的经历，我立刻后悔捕获了它。我打电话给这家商店，告诉他们我的糟糕经历，然后我联系了 RPC 的负责人 Shirley。请记住，我是通过家用摄像头监视器观察这只小猫的，因为它是无法接近的，所以我喂它，因为我非常关心它的福利。我坚持不懈地通过短信向 Shirley 询问小猫的状况，直到它被领养。今天我去了他们的礼品店，买了几个小而易碎的物品。这位老妇人没有试图包装它们。我以为她会像之前一位店员在另一次拜访时那样用纸巾包起来。当她粗心地把它们放进我的包里时，她抓住了其他物品，它们飞到空中摔碎了。当我对她缺乏常识表示怀疑时，她对我为我的物品现在碎了而感到不安而感到恼火。当我和经理交谈时，她的反应是“错误总是会发生”和“我们通常会包装东西”。她也完全无动于衷。这似乎是这个实体（RPC 收容所和他们的商店）的一种模式。像我这样的人不遗余力地帮助流浪动物，向公众展示他们发现的动物的关怀。对于商店的顾客来说也是如此，确保员工或志愿者小心处理购买行为（只有经理可以执行这一点，但她坐在后面，似乎并不关心）。我不知道这是由于招聘实践中的裙带关系（因为家庭成员在这个保护伞下工作）还是仅仅是管理不善，或者两者兼而有之，但作为一个慈善机构，你需要为社区做得更好，最重要的是为动物做得更好。
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