旅行
账户
Judah H
Rental process, Staff and cars were ok - but then we got charged an 183 Euro cleaning Fee!
ParkinGO | Parcheggio aeroporto Venezia的点评
点评：The rental process was ok
We were charged an unfair "Extraordinary Cleaning Fee" of 183 Euro after returning the car.
We rented a car for a family trip for 12 days in August. As we were running late to the airport, we did not get a chance to have the car cleaned before returning it.
As we had used the car for 12 days , so Yes there was quite a bit of food crumbs in the car and some leaves from a few nature hikes. NO major dirt, No mud or any Staines. mostly food crumbs - like a "Nature valley" snack bar that opened by mistake and fell.
anyone that knows Nature Valley snack bars know they make a huge mess when fall apart - but its only crumbs and can be easily cleaned with a Vaccum.
The mess was only Standard food crumbs, dust and leaves that is easily cleaned by Vacuum in about 10-15 minutes. Usually most rental companies dont even charge for standard vacuum cleaning.
The company has 2 types of cleaning fee's on their price list.
1. "Extra Cleaning" - 30 Euro + Tax
2. "ExtraOrdinary Cleaning" - 150 Euro + tax
I would assume the "ExtraOrdinary Cleaning" is applied in rare cases of bad smells, cigarettes, staining and or mud, coffee stains etc.. that actually might require intense and expensive cleaning that could justify the 183 Euro cleaning.
I see no justification for charge 183 Euro for some vacuum cleaning.
The standard "Extra Cleaning" that cost 30 Euro + tax should have been the correct charge.
I contacted the customer service and asked that they kindly reconsider the charge and change it to the "Extra Cleaning Fee". I explained to them that it might have looked messy but its only crumbs and leaves.
They refused and insisted their charging of the "ExtraOrdinary Cleaning" fee that cost 183 Euro!! is correct!
Renters be careful about this! they are not flexible about this charge - food crumbs and leaves can cost you 183 Euro on top of the rental cost.
This charge is way out of line, and not fair in our case. Based on reviews I have ready its possible this charge is common.
The "ExtraOrdinary Cleaning" fee came to %26 of the total rental cost for 12 days!
I wonder how long it actually took them to clean the car and if it cost them 183 Euro!
We were charged an unfair "Extraordinary Cleaning Fee" of 183 Euro after returning the car.
We rented a car for a family trip for 12 days in August. As we were running late to the airport, we did not get a chance to have the car cleaned before returning it.
As we had used the car for 12 days , so Yes there was quite a bit of food crumbs in the car and some leaves from a few nature hikes. NO major dirt, No mud or any Staines. mostly food crumbs - like a "Nature valley" snack bar that opened by mistake and fell.
anyone that knows Nature Valley snack bars know they make a huge mess when fall apart - but its only crumbs and can be easily cleaned with a Vaccum.
The mess was only Standard food crumbs, dust and leaves that is easily cleaned by Vacuum in about 10-15 minutes. Usually most rental companies dont even charge for standard vacuum cleaning.
The company has 2 types of cleaning fee's on their price list.
1. "Extra Cleaning" - 30 Euro + Tax
2. "ExtraOrdinary Cleaning" - 150 Euro + tax
I would assume the "ExtraOrdinary Cleaning" is applied in rare cases of bad smells, cigarettes, staining and or mud, coffee stains etc.. that actually might require intense and expensive cleaning that could justify the 183 Euro cleaning.
I see no justification for charge 183 Euro for some vacuum cleaning.
The standard "Extra Cleaning" that cost 30 Euro + tax should have been the correct charge.
I contacted the customer service and asked that they kindly reconsider the charge and change it to the "Extra Cleaning Fee". I explained to them that it might have looked messy but its only crumbs and leaves.
They refused and insisted their charging of the "ExtraOrdinary Cleaning" fee that cost 183 Euro!! is correct!
Renters be careful about this! they are not flexible about this charge - food crumbs and leaves can cost you 183 Euro on top of the rental cost.
This charge is way out of line, and not fair in our case. Based on reviews I have ready its possible this charge is common.
The "ExtraOrdinary Cleaning" fee came to %26 of the total rental cost for 12 days!
I wonder how long it actually took them to clean the car and if it cost them 183 Euro!
翻译：租车过程还可以
还车后，我们被收取了 183 欧元的“额外清洁费”，这笔费用不公平。
我们在 8 月份租了一辆车，进行了为期 12 天的家庭旅行。由于我们去机场的时间很晚，所以在还车前我们没有机会清洁汽车。
因为我们已经使用了这辆车 12 天，所以车里确实有不少食物碎屑，还有一些自然徒步旅行留下的树叶。没有大面积的污垢，没有泥土或任何污渍。大部分是食物碎屑 - 就像一个“自然谷”小吃店，它被错误地打开并掉了下来。
任何了解自然谷小吃店的人都知道，它们散落一地会造成很大的混乱 - 但那只是碎屑，可以用吸尘器轻松清理。
混乱只是普通的食物碎屑、灰尘和树叶，用吸尘器在 10-15 分钟内就可以轻松清理干净。通常大多数租赁公司甚至不收取标准真空清洁费用。
该公司的价目表上有 2 种清洁费。
1. “额外清洁” - 30 欧元 + 税
2. “特别清洁” - 150 欧元 + 税
我认为“特别清洁”适用于极少数情况下的难闻气味、香烟、污渍和/或泥土、咖啡渍等。实际上可能需要进行密集且昂贵的清洁，这可以证明 183 欧元的清洁费用是合理的。
我认为没有理由对某些真空清洁收取 183 欧元的费用。
标准的“额外清洁”费用为 30 欧元 + 税，这应该是正确的费用。
我联系了客服，要求他们重新考虑收费并将其更改为“额外清洁费”。我向他们解释说，它可能看起来很乱，但那只是面包屑和树叶。
他们拒绝了，并坚持收取 183 欧元的“特别清洁”费用！！是正确的！
租户要小心这一点！他们对于这项收费非常不灵活——食物碎屑和树叶可能会在租赁费用之外额外收取 183 欧元。
这项收费非常离谱，而且对我们来说也不公平。根据我准备好的评论，这项收费可能很常见。
“额外清洁”费用占 12 天总租赁费用的 26%！
我想知道他们实际上花了多长时间清洁汽车，是否花费了 183 欧元！
还车后，我们被收取了 183 欧元的“额外清洁费”，这笔费用不公平。
我们在 8 月份租了一辆车，进行了为期 12 天的家庭旅行。由于我们去机场的时间很晚，所以在还车前我们没有机会清洁汽车。
因为我们已经使用了这辆车 12 天，所以车里确实有不少食物碎屑，还有一些自然徒步旅行留下的树叶。没有大面积的污垢，没有泥土或任何污渍。大部分是食物碎屑 - 就像一个“自然谷”小吃店，它被错误地打开并掉了下来。
任何了解自然谷小吃店的人都知道，它们散落一地会造成很大的混乱 - 但那只是碎屑，可以用吸尘器轻松清理。
混乱只是普通的食物碎屑、灰尘和树叶，用吸尘器在 10-15 分钟内就可以轻松清理干净。通常大多数租赁公司甚至不收取标准真空清洁费用。
该公司的价目表上有 2 种清洁费。
1. “额外清洁” - 30 欧元 + 税
2. “特别清洁” - 150 欧元 + 税
我认为“特别清洁”适用于极少数情况下的难闻气味、香烟、污渍和/或泥土、咖啡渍等。实际上可能需要进行密集且昂贵的清洁，这可以证明 183 欧元的清洁费用是合理的。
我认为没有理由对某些真空清洁收取 183 欧元的费用。
标准的“额外清洁”费用为 30 欧元 + 税，这应该是正确的费用。
我联系了客服，要求他们重新考虑收费并将其更改为“额外清洁费”。我向他们解释说，它可能看起来很乱，但那只是面包屑和树叶。
他们拒绝了，并坚持收取 183 欧元的“特别清洁”费用！！是正确的！
租户要小心这一点！他们对于这项收费非常不灵活——食物碎屑和树叶可能会在租赁费用之外额外收取 183 欧元。
这项收费非常离谱，而且对我们来说也不公平。根据我准备好的评论，这项收费可能很常见。
“额外清洁”费用占 12 天总租赁费用的 26%！
我想知道他们实际上花了多长时间清洁汽车，是否花费了 183 欧元！
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