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I would suggest finding a different VR company, details within.
Sandbox VR的点评
点评：Sadly, this is our second bad experience now. The first time was about a year ago and the equipment didn't work and our game had to be paused/stopped multiple times completely ruining any immersion there may have been. This time our event was booked for 4:55. We started to get set up around 5:25 (30 minutes late). As we got set up two of us experienced severe buffering and no comms. They attempted to fix our parties equipment until 6:10 before we said we had to go as we had a dinner appointment at 7PM. During this entire time (45+ minutes) they had all of us standing still with all of the equipment on while they tried to fix the 2 that would not function. This was not pleasant for a few in our group. The game staff did what they could do and actually tried the same thing multiple times w/ the same result. Their IT staff is not onsite so they were speaking to them remotely via chat and they continued to offer the same suggestions over and over which did not help. During this time, we suggested that we just reschedule given we were now over an hour delayed and there was another group behind us which was now delayed over an hour as well.
We asked if we could speak to a manager at this point. We were advised the manager would come to us but he never did. I then asked again and was told to go find him. Of course nobody told us who the manager was but eventually he was described to us (All they said was that he had dreadlocks) and we located him. We asked for a refund and some type of compensation given 6 of us wasted 2 hours of our time and a birthday event for one of the participants. The manager Maurice (sp?) said "no, we are refunding you your money". We did not get one apology from any of the staff we interacted with during this entire ordeal. It is apparent their technology is not mature and/or reliable enough to be in production given this has happened to us twice in the span of one year. Unfortunately for this company this has soured us on Sandbox VR and they have lost quite a few customers due to the lack of customer service. While a refund was necessary, an apology and a goodwill gesture due to the equipment failure would have gone a long way in retaining us as repeat customers in the future.
Update
12/13/23
I reached out to corporate and they offered to comp us for the 6 tickets. I will update after we go again (after holiday) to see if these hardware/software issues still persist.
We asked if we could speak to a manager at this point. We were advised the manager would come to us but he never did. I then asked again and was told to go find him. Of course nobody told us who the manager was but eventually he was described to us (All they said was that he had dreadlocks) and we located him. We asked for a refund and some type of compensation given 6 of us wasted 2 hours of our time and a birthday event for one of the participants. The manager Maurice (sp?) said "no, we are refunding you your money". We did not get one apology from any of the staff we interacted with during this entire ordeal. It is apparent their technology is not mature and/or reliable enough to be in production given this has happened to us twice in the span of one year. Unfortunately for this company this has soured us on Sandbox VR and they have lost quite a few customers due to the lack of customer service. While a refund was necessary, an apology and a goodwill gesture due to the equipment failure would have gone a long way in retaining us as repeat customers in the future.
Update
12/13/23
I reached out to corporate and they offered to comp us for the 6 tickets. I will update after we go again (after holiday) to see if these hardware/software issues still persist.
翻译：可悲的是，这是我们第二次糟糕的经历。第一次是大约一年前，设备无法正常工作，我们的游戏不得不多次暂停/停止，完全破坏了可能存在的沉浸感。这次我们的活动预定了4:55。我们在 5 点 25 分左右开始准备（晚了 30 分钟）。当我们建立起来时，我们两个人经历了严重的缓冲和没有通信。他们试图修理我们的聚会设备，直到 6:10，然后我们才说我们必须离开，因为我们有晚上 7 点的晚餐约会。在这整个时间（45 多分钟）中，他们让我们所有人都站着不动，所有设备都打开，同时他们试图修复无法运行的 2 台设备。对于我们小组中的一些人来说，这并不令人愉快。游戏工作人员做了他们能做的事情，实际上多次尝试了同样的事情，却得到了同样的结果。他们的 IT 人员不在现场，因此他们通过聊天远程与他们交谈，他们继续一遍又一遍地提供相同的建议，但这没有帮助。在此期间，我们建议我们重新安排，因为我们现在延误了一个多小时，而且我们后面还有另一组现在也延误了一个多小时。
我们询问此时是否可以与经理交谈。我们被告知经理会来找我们，但他从未这样做。然后我又问了一遍，他让我去找他。当然，没有人告诉我们经理是谁，但最终有人向我们描述了他（他们只说他留着辫子），我们找到了他。鉴于我们 6 个人浪费了 2 个小时的时间，并且为其中一位参与者举办了生日活动，我们要求退款和某种形式的补偿。经理莫里斯（sp？）说“不，我们正在退还你的钱”。在整个磨难过程中，我们接触过的任何工作人员都没有向我们道歉。很明显，他们的技术还不够成熟和/或可靠，无法投入生产，因为这种情况在一年内发生在我们身上两次。不幸的是，对于这家公司来说，这让我们对 Sandbox VR 感到失望，并且由于缺乏客户服务，他们失去了相当多的客户。虽然退款是必要的，但由于设备故障而道歉和表示善意的姿态对于保留我们作为未来的回头客大有帮助。
更新
12/13/23
我联系了公司，他们愿意为我们提供 6 张门票的补偿。当我们再次去（假期后）看看这些硬件/软件问题是否仍然存在时，我会更新。
我们询问此时是否可以与经理交谈。我们被告知经理会来找我们，但他从未这样做。然后我又问了一遍，他让我去找他。当然，没有人告诉我们经理是谁，但最终有人向我们描述了他（他们只说他留着辫子），我们找到了他。鉴于我们 6 个人浪费了 2 个小时的时间，并且为其中一位参与者举办了生日活动，我们要求退款和某种形式的补偿。经理莫里斯（sp？）说“不，我们正在退还你的钱”。在整个磨难过程中，我们接触过的任何工作人员都没有向我们道歉。很明显，他们的技术还不够成熟和/或可靠，无法投入生产，因为这种情况在一年内发生在我们身上两次。不幸的是，对于这家公司来说，这让我们对 Sandbox VR 感到失望，并且由于缺乏客户服务，他们失去了相当多的客户。虽然退款是必要的，但由于设备故障而道歉和表示善意的姿态对于保留我们作为未来的回头客大有帮助。
更新
12/13/23
我联系了公司，他们愿意为我们提供 6 张门票的补偿。当我们再次去（假期后）看看这些硬件/软件问题是否仍然存在时，我会更新。
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