点评:We booked this accomodation with excitment! This was a surprise end to the trip for our young children. However we found out through a facebook page that the water park will be closed over the time of our stay. This being the soul reason for choosing this resort we were deeply disapointed we werent made aware of this planned works at the time of booking. When we emailed to seek a refund we were sternly told no. And that they would compensate by giving us discounted food and a free shuttle bus into town.....we have not yet reached a fare resolution and i would not reccomend booking here! the interactions and total dis regard or care has been of putting to say the least. Very disapointed and would like to think they will offer us something worth concidering in the next response. Is anyone else going through this?
翻译:我们满怀兴奋地预订了这家酒店!对于我们年幼的孩子来说,这真是一次惊喜的旅行结局。然而,我们通过Facebook页面得知,水上乐园将在我们入住期间关闭。这恰恰是我们选择这家度假村的根本原因,但我们在预订时却没有被告知这项计划,这让我们深感失望。我们发邮件要求退款时,却被断然拒绝了。他们表示会提供餐饮折扣和进城的免费班车作为补偿……我们至今仍未就票价达成一致,我不建议预订这家酒店!他们的互动和完全的漠视或不关心,至少可以说令人不快。非常失望,希望他们下次回复时能给我们一些值得考虑的建议。还有其他人遇到过这种情况吗?