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DejanLj
Threatened My Teenage Son with Police Over Billing Dispute
Skigebiet Bad Kleinkirchheim的点评
点评：Review:We have been visiting Bad Kleinkirchheim for years and always had wonderful experiences with local businesses - until this incident.What happened:Minor ski damage upon return (base scratch, slight edge bend) - this is standard repairable damage that ski shops fix routinely. INTERSPORT Wulschnig claimed the ski was "unrepairable" and charged €200.The problems:1. Zero depreciation applied: New ski costs €459.99. They charged €200 (43% of new value) for used rental equipment without any depreciation. Fair charge with proper depreciation would have been €60-100 maximum.2. Threatened my minor son with police: When my teenage son returned the skis, staff threatened to call POLICE over the billing dispute. This is completely inappropriate - threatening a child over a civil billing matter is unprofessional and intimidating.3. Refused communication: Would not allow us to speak with management. Staff stated their boss "has no time" for customer concerns.Resolution:We paid the €200 and took the damaged skis for off-piste use (since we paid full "replacement" cost). But the treatment was unacceptable.Warning to families:
Take photos of ski condition BEFORE and AFTER rental
Be aware they charge high amounts without depreciation
Staff may be hostile if any issues arise
They threatened police action against our teenage son over a billing dispute
Final thoughts:Bad Kleinkirchheim has many excellent ski rental businesses. Unfortunately, this is not one of them. We will rent from other providers in future and recommend families do the same.We love Bad Kleinkirchheim and will continue visiting - just not this business.
Take photos of ski condition BEFORE and AFTER rental
Be aware they charge high amounts without depreciation
Staff may be hostile if any issues arise
They threatened police action against our teenage son over a billing dispute
Final thoughts:Bad Kleinkirchheim has many excellent ski rental businesses. Unfortunately, this is not one of them. We will rent from other providers in future and recommend families do the same.We love Bad Kleinkirchheim and will continue visiting - just not this business.
翻译：评论：我们多年来一直光顾巴德克莱因基尔希海姆，一直以来对当地商家都非常满意——直到这次事件。事情经过：归还滑雪板时发现轻微损坏（板底刮痕，板刃轻微弯曲）——这是滑雪商店通常会修复的常见损坏。INTERSPORT Wulschnig 却声称滑雪板“无法修复”，并收取了 200 欧元。问题：1. 未计入折旧：全新滑雪板售价 459.99 欧元。他们竟然对二手租赁设备收取 200 欧元（相当于新板价格的 43%），而且没有计入任何折旧。合理的折旧费用最多也应该在 60-100 欧元之间。2. 威胁我的未成年儿子：当我十几岁的儿子归还滑雪板时，工作人员威胁要就账单纠纷报警。这种做法极其不妥——就民事账单问题威胁孩子，既不专业又令人恐惧。3. 拒绝沟通：他们不允许我们与管理层交谈。员工表示他们的老板“没时间”处理顾客的投诉。解决方案：我们支付了200欧元，并将损坏的滑雪板用于非雪道滑行（因为我们支付了全额“更换”费用）。但这种对待方式令人无法接受。提醒各位家庭：
租赁前后务必拍摄滑雪板状况的照片
注意，他们收取高额费用，且不考虑折旧
如果出现任何问题，员工可能会态度恶劣
他们甚至威胁要就账单纠纷报警，告我们十几岁的儿子
最后总结：巴德克莱因基尔希海姆有很多优秀的滑雪租赁店。可惜的是，这家店并不在其中。以后我们会选择其他租赁店，也建议其他家庭这样做。我们很喜欢巴德克莱因基尔希海姆，以后还会继续来这里——只是不会再来这家店了。
租赁前后务必拍摄滑雪板状况的照片
注意，他们收取高额费用，且不考虑折旧
如果出现任何问题，员工可能会态度恶劣
他们甚至威胁要就账单纠纷报警，告我们十几岁的儿子
最后总结：巴德克莱因基尔希海姆有很多优秀的滑雪租赁店。可惜的是，这家店并不在其中。以后我们会选择其他租赁店，也建议其他家庭这样做。我们很喜欢巴德克莱因基尔希海姆，以后还会继续来这里——只是不会再来这家店了。
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