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The rental equipment is in very poor condition.
SnowWorld Landgraaf的点评
点评：I would like to share my experience at this location to help prevent accidents for players renting equipment from SnowWorld Landgraaf.
I had a rather unpleasant experience here.
I brought my own snowboard boots and rented a snowboard here. The rental equipment was in very poor condition; I had to change the board three times.
On the first board, the locking mechanism on the back of the right binding wouldn't lock. Luckily, I noticed it before getting on the ski lift.
On the second board, the front strap of the left binding kept coming loose from my boot, causing some minor scuffing on the front of the boot; fortunately, I didn't have any accidents while riding down the slope.
With the third board, the rear lock on the left binding suddenly popped up while I was on the slope. This didn't happen when I first started using this board, so I was unaware of the issue; I had simply strapped in and locked the binding over my boot as usual before sliding down to the bottom. When I removed the straps, I discovered that the rear binding lock was positioned upright, pressing against my boot and causing visible indentation damage. My friend witnessed the entire incident. I felt terrible about what happened and lodged a complaint with SnowWorld Landgraaf, but the response I received only made me feel even worse about the place.
They responded, “The indentation is merely a temporary depression on the device, likely caused by adjusting the highback level during the binding setup process. Their assessment revealed no signs of permanent damage to the boot, nor did they find any defects or errors in the binding setup performed by our staff.”
I didn’t adjust the highbacks on the rental gear from SnowWorld Landgraaf at all—in fact, I wouldn't even know how to do it.
I am very disappointed with this place. My friend and I have agreed not to use their services again.
I had a rather unpleasant experience here.
I brought my own snowboard boots and rented a snowboard here. The rental equipment was in very poor condition; I had to change the board three times.
On the first board, the locking mechanism on the back of the right binding wouldn't lock. Luckily, I noticed it before getting on the ski lift.
On the second board, the front strap of the left binding kept coming loose from my boot, causing some minor scuffing on the front of the boot; fortunately, I didn't have any accidents while riding down the slope.
With the third board, the rear lock on the left binding suddenly popped up while I was on the slope. This didn't happen when I first started using this board, so I was unaware of the issue; I had simply strapped in and locked the binding over my boot as usual before sliding down to the bottom. When I removed the straps, I discovered that the rear binding lock was positioned upright, pressing against my boot and causing visible indentation damage. My friend witnessed the entire incident. I felt terrible about what happened and lodged a complaint with SnowWorld Landgraaf, but the response I received only made me feel even worse about the place.
They responded, “The indentation is merely a temporary depression on the device, likely caused by adjusting the highback level during the binding setup process. Their assessment revealed no signs of permanent damage to the boot, nor did they find any defects or errors in the binding setup performed by our staff.”
I didn’t adjust the highbacks on the rental gear from SnowWorld Landgraaf at all—in fact, I wouldn't even know how to do it.
I am very disappointed with this place. My friend and I have agreed not to use their services again.
翻译：我想分享一下自己在此地的经历，希望能帮助那些从SnowWorld Landgraaf租赁装备的滑雪者避免发生意外。
我在那里有一段相当不愉快的经历。
我自带了单板滑雪靴，然后在这里租了一块滑雪板。租赁的装备状况极差；我不得不换了三次板子。
第一块板子的问题是：右侧固定器后方的锁定装置无法锁紧。幸运的是，我在坐上缆车之前就发现了这个问题。
第二块板子则……左侧固定器的前带总是从靴子上松脱，导致靴子前部出现一些轻微刮痕；幸运的是，我在滑下斜坡时并没有发生任何意外。
使用第三块雪板时，我在斜坡上滑行时左侧固定器的后锁突然弹开了。我刚开始用这块雪板时并没有出现这种情况，所以之前并不知晓有这个问题；我当时只是像往常一样把固定器扣在靴子上并锁好，然后便滑到底了。当我取下固定带后，发现后部的固定锁处于竖直状态，紧紧抵在我的滑雪靴上，导致了明显的压痕损伤。我的朋友目睹了整个过程。对于发生的事我感到非常难过，于是向SnowWorld Landgraaf投诉，但得到的回复却让我对这个地方更加失望。
他们的回复是：“那个压痕只是设备上出现的暂时性凹陷而已。”很可能是因为在调节固定器时调整了高背角度所致。经评估，雪靴并无任何永久性损坏的迹象，我们工作人员所进行的固定器调节过程也没有任何缺陷或错误。”
我根本没有调整过SnowWorld Landgraaf提供的租赁装备上的高背角度——事实上，我甚至不知道该如何调整。
我对这家店非常失望。我和朋友已经决定以后再也不会使用他们的服务了。
我在那里有一段相当不愉快的经历。
我自带了单板滑雪靴，然后在这里租了一块滑雪板。租赁的装备状况极差；我不得不换了三次板子。
第一块板子的问题是：右侧固定器后方的锁定装置无法锁紧。幸运的是，我在坐上缆车之前就发现了这个问题。
第二块板子则……左侧固定器的前带总是从靴子上松脱，导致靴子前部出现一些轻微刮痕；幸运的是，我在滑下斜坡时并没有发生任何意外。
使用第三块雪板时，我在斜坡上滑行时左侧固定器的后锁突然弹开了。我刚开始用这块雪板时并没有出现这种情况，所以之前并不知晓有这个问题；我当时只是像往常一样把固定器扣在靴子上并锁好，然后便滑到底了。当我取下固定带后，发现后部的固定锁处于竖直状态，紧紧抵在我的滑雪靴上，导致了明显的压痕损伤。我的朋友目睹了整个过程。对于发生的事我感到非常难过，于是向SnowWorld Landgraaf投诉，但得到的回复却让我对这个地方更加失望。
他们的回复是：“那个压痕只是设备上出现的暂时性凹陷而已。”很可能是因为在调节固定器时调整了高背角度所致。经评估，雪靴并无任何永久性损坏的迹象，我们工作人员所进行的固定器调节过程也没有任何缺陷或错误。”
我根本没有调整过SnowWorld Landgraaf提供的租赁装备上的高背角度——事实上，我甚至不知道该如何调整。
我对这家店非常失望。我和朋友已经决定以后再也不会使用他们的服务了。
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