点评:It is rare these days to be surprised by graciousness and beneficence of others. Caron McConnon managed to surprise my family by being so much more than a tour guide for a day in Rome. She will be considered a friend forever.
We relied on her experience to craft a full day in Rome that would be enjoyable for our family - needing to satisfy the energy of our daughters (mid 20's), provide wheelchair accessibility and understand the limitations of two 80 yr olds. She planned perfectly. Highlights included a tour of the Coliseum, photos of my daughters jumping on a random stranger's Vespa to pose by a fountain (Caron obtained permission), the views from the top of Castel Sant' Angelo and sharing wine and a meal seated at a farmhouse-style table set under a garden canopy.
When Caron heard that some of our luggage had been lost by our airline, she did what very few others would. Caron called the airlines (communicating much easier than we were able because of language barriers) to track the bags and then offered to drive my family members to the airport to pick up bags we thought were arriving at 10pm. Honestly, that's amazing. We found out the bags were delayed so she flexed the tour to allow for some shopping which was much needed and appreciated.
We left Rome for a cruise but Caron kept working to retrieve our suitcase and had it delivered to our hotel for our return to Rome.
We will always be grateful for a wonderful tour and the reminder that serving others with kindness can leave such an impact.
翻译:如今,很少会因为别人的仁慈和善举而感到惊讶。卡隆·麦康农 (Caron McConnon) 让我的家人感到惊讶,因为她不仅仅是罗马一日游的导游。我们将永远把她视为朋友。
我们依靠她的经验来安排我们全家在罗马度过愉快的一天 - 需要满足我们女儿(20 多岁)的精力,提供轮椅通道,并理解两个 80 岁老人的局限性。她计划得很完美。亮点包括参观罗马斗兽场、我女儿跳上陌生人的 Vespa 摩托车在喷泉旁摆姿势的照片(卡隆获得了许可)、从圣天使城堡顶部欣赏美景以及坐在花园天篷下的农舍式餐桌旁分享葡萄酒和美食。
当卡隆听说我们的一些行李被航空公司弄丢时,她做了很少有人会做的事情。 Caron 打电话给航空公司(由于语言障碍,沟通比我们容易得多)来追踪行李,然后提出开车送我的家人去机场取我们以为晚上 10 点到达的行李。说实话,这太棒了。我们发现行李延误了,所以她延长了行程,以便我们购物,这非常必要,我们很感激。
我们离开罗马去乘游轮,但 Caron 一直在努力取回我们的行李箱,并把它送到我们返回罗马的酒店。
我们将永远感激这次美妙的旅行,并提醒我们,用善意为他人服务可以留下如此深刻的印象。