下载App
资质规则
旅行
账户
Alex G
Cancelling reservation
Toro Verde Puerto Rico的点评
点评：I wanted to preface this that I am expecting to go in April 2026; however, I purchased this activity for my friends and me to enjoy after confirming everything. Then one of my friends is dealing with personal and medical matters that could aggravate it and needs to take it day by day. Realizing that, I sent an email out, explaining my circumstances of cancelling it completely, hopefully getting a refund, but nothing. I then decide to call the phone number listed on the company website and proceed to ask about cancelling, potential refund, while also explaining the circumstances I am dealing with, etc. The person on the phone, and I could hear him for the most part, said they cannot do that, and you can't really cancel but can reschedule another day or wait/reschedule up to 6 months (I couldn't really make out what he said, but something along those lines). This is disrespectful and really shameful because not everyone can afford to come back in 6 months, or just come in on another random day, when traveling already costs a lot to begin with. I do think that it is really shameful that there could be customers who could encounter much worse case scenarios/circumstances, and for a company not being able to accommodate compensation of some sort when inquiring to cancel. I hope someone from the company can respond to this for some clarity and answers.
翻译：我想先说明一下，我原本计划在2026年4月出行；然而，我购买这项活动是为了和朋友们一起享受，而且之前已经确认过所有细节。后来，我的一位朋友遇到了一些个人和健康问题，可能会加重病情，所以她需要根据情况调整计划。意识到这一点后，我发了一封邮件，解释了我的情况，希望能够完全取消行程并获得退款，但一直没有收到回复。之后，我决定拨打公司网站上列出的电话号码，询问取消行程、退款的可能性，并再次解释了我的情况等等。电话那头的人（我听得不太清楚）说他们不能取消行程，只能改期，或者最多等待/改期6个月（我没听清他说了什么，但大概是这个意思）。这非常不尊重人，也很令人失望，因为不是每个人都能负担得起6个月后再来，或者随便改个日子来，毕竟旅行本身就很贵。我认为，对于可能遇到更糟糕情况的客户而言，公司竟然无法在他们要求取消服务时提供任何形式的补偿，这实在令人感到羞耻。我希望公司有人能够对此做出回应，给出解释和答复。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
