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Can’t recommend Friendly Planet. We’ll never book another trip with them again.
Friendly Planet Travel的点评
点评：We purchased an independent 10 day ‘land only’ package with Friendly Planet to Greece. We were already on a long term visit in Europe and arrived Athens in advance of program start date.
But after putting forward arrival and departure details which were insisted on by Friendly Planet (‘if we wanted the included airport/hotel/airport transfers’) We’d have to provide those details ‘no less than 90 days before the trip’ so they could make arrangement (done as directed)
When I contacted them to reconfirm transfers before the program start we were advised arrival & departure airport/ hotel transfers weren't going to be provided...
Glenda in their operations office advised Friendly Planet wouldn't be provided transfers because we had not booked pre or post hotels though them! When we indicated the inclusion of all transfers was clearly stated in all their trip details the response was… ‘Well you obviously didn’t read the fine print in our Agreement’.
Our land-only program provided our only inclusion a City tour of Athens, at Royal Olympic Hotel we and 2 other FP clients where picked up in a Mercedes mini van and one hotel stop later we were told to get out and we were all placed on a full 53 seater motor coach. The whole city tour was mis-managed and a complete circus.
While the included hotels in Friendly Planets package were of a decent standard for a low budget program… but our tour cost was north of $466 per day with Friendly Planet. On Paros our accommodation, was rack rated (walk-in rate) €70 per night. Naxos walk in rate was €105. We made an audit of the complete services provide by Friendly Planet and their markups well exceeded 50%.
We cannot recommend Friendly Planet to anyone nor will we ever book another tour with them. If your contemplating future bookings with this company, we’d suggest you look closely at price/value. Such ridiculous mark-ups by this company shows their complete lack of interest in generating a healthy growth of repeat clients.
But after putting forward arrival and departure details which were insisted on by Friendly Planet (‘if we wanted the included airport/hotel/airport transfers’) We’d have to provide those details ‘no less than 90 days before the trip’ so they could make arrangement (done as directed)
When I contacted them to reconfirm transfers before the program start we were advised arrival & departure airport/ hotel transfers weren't going to be provided...
Glenda in their operations office advised Friendly Planet wouldn't be provided transfers because we had not booked pre or post hotels though them! When we indicated the inclusion of all transfers was clearly stated in all their trip details the response was… ‘Well you obviously didn’t read the fine print in our Agreement’.
Our land-only program provided our only inclusion a City tour of Athens, at Royal Olympic Hotel we and 2 other FP clients where picked up in a Mercedes mini van and one hotel stop later we were told to get out and we were all placed on a full 53 seater motor coach. The whole city tour was mis-managed and a complete circus.
While the included hotels in Friendly Planets package were of a decent standard for a low budget program… but our tour cost was north of $466 per day with Friendly Planet. On Paros our accommodation, was rack rated (walk-in rate) €70 per night. Naxos walk in rate was €105. We made an audit of the complete services provide by Friendly Planet and their markups well exceeded 50%.
We cannot recommend Friendly Planet to anyone nor will we ever book another tour with them. If your contemplating future bookings with this company, we’d suggest you look closely at price/value. Such ridiculous mark-ups by this company shows their complete lack of interest in generating a healthy growth of repeat clients.
翻译：我们通过友好星球前往希腊购买了独立的 10 天“仅限陆地”套餐。我们已经在欧洲进行长期访问，并在计划开始日期之前抵达雅典。
但在提出友好星球坚持要求的抵达和离开详细信息后（“如果我们想要包含的机场/酒店/机场接送服务”），我们必须“至少在旅行前 90 天”提供这些详细信息，以便他们可以安排（按指示完成）
当我在计划开始前联系他们再次确认接送服务时，我们被告知不会提供到达和出发机场/酒店的接送服务......
格伦达在他们的运营办公室建议友好星球不会提供接送服务，因为我们没有通过他们预订事前或事后酒店！当我们表示他们的所有旅行详细信息中都明确说明了所有接送服务时，我们的答复是……“好吧，您显然没有阅读我们协议中的细则”。
我们的陆上计划为我们提供了唯一的雅典城市之旅，在皇家奥林匹克酒店，我们和另外 2 位 FP 客户乘坐一辆梅赛德斯小型货车接载，在酒店停留了一站后，我们被告知下车，我们都被安排在一辆 53 座的大客车。整个城市之旅管理不善，完全是一场马戏表演。
虽然友好星球套餐中包含的酒店对于低预算计划来说是一个不错的标准……但我们的友好星球旅行费用却超过了每天 466 美元。在帕罗斯岛，我们的住宿价格为每晚 70 欧元（步入式价格）。纳克索斯岛步行价格为 105 欧元。我们对友好星球提供的全套服务进行了审计，其加价远远超过了50%。
我们不能向任何人推荐友好星球，也不会再与他们预订旅行团。如果您考虑未来向该公司预订，我们建议您仔细考虑价格/价值。该公司如此荒谬的加价表明他们完全没有兴趣让回头客健康增长。
但在提出友好星球坚持要求的抵达和离开详细信息后（“如果我们想要包含的机场/酒店/机场接送服务”），我们必须“至少在旅行前 90 天”提供这些详细信息，以便他们可以安排（按指示完成）
当我在计划开始前联系他们再次确认接送服务时，我们被告知不会提供到达和出发机场/酒店的接送服务......
格伦达在他们的运营办公室建议友好星球不会提供接送服务，因为我们没有通过他们预订事前或事后酒店！当我们表示他们的所有旅行详细信息中都明确说明了所有接送服务时，我们的答复是……“好吧，您显然没有阅读我们协议中的细则”。
我们的陆上计划为我们提供了唯一的雅典城市之旅，在皇家奥林匹克酒店，我们和另外 2 位 FP 客户乘坐一辆梅赛德斯小型货车接载，在酒店停留了一站后，我们被告知下车，我们都被安排在一辆 53 座的大客车。整个城市之旅管理不善，完全是一场马戏表演。
虽然友好星球套餐中包含的酒店对于低预算计划来说是一个不错的标准……但我们的友好星球旅行费用却超过了每天 466 美元。在帕罗斯岛，我们的住宿价格为每晚 70 欧元（步入式价格）。纳克索斯岛步行价格为 105 欧元。我们对友好星球提供的全套服务进行了审计，其加价远远超过了50%。
我们不能向任何人推荐友好星球，也不会再与他们预订旅行团。如果您考虑未来向该公司预订，我们建议您仔细考虑价格/价值。该公司如此荒谬的加价表明他们完全没有兴趣让回头客健康增长。
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