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Friendly Planet Best of Peru Trip Falls Far Short of Expectations
Friendly Planet Travel的点评
点评：My wife and I used Friendly Planet in 2008-2009 and had an amazing experience on their best of India tour package. We recently used them again for their best of Peru tour package and had a far different experience. It seems their standards, level of service and value have changed over the years. Had we not travelled with them before and had such an exceptional experience, perhaps we wouldn't have walked away feeling shorted.
The communication from Friendly Planet prior to departure was very minimal. I think we only received two emails from them. We needed to make connection flights and after never hearing anything, I finally called the office and asked for our flight information out of Miami. The person I spoke to was kind of short with me and told me I should have already received this information. I verified email addresses for both my wife and I, which were correct, and within minutes received our flight e-tickets.
Too many early mornings. We did receive an apology in advance for multiple early morning starts, but that was just a few weeks before travel. We had to get up around 4:30 am on three different occasions during the tour and that didn't really sit well with us. Especially since we had a group dinner that was included in the package the night before one such morning. We were still out at dinner after 9pm. My wife and I ended up leaving early so that we could go back and pack. My wife was up until midnight and then we had to get up again at 4:30 am. This is just poor planning in my opinion. We ended up with a lack of sleep on multiple occasions which also caused stress. One morning, our bus left the hotel for the airport/domestic flight at 5:00 am. We were given a box breakfast which contained a ham sandwich that was about 1" x 3", some cookies, a cereal bar and a bottle of juice.
We were given bad/false information regarding an extra excursion from Friendly Planet, the Tour Manager and the Tour Guide. Our tour included Machu Picchu with an optional second visit that included a hike to Huayna Picchu which is the taller peak that overlooks Machu Picchu. After reading about the hike, I realized my wife would be unable to complete the hike due to health restrictions. When I called to speak to Friendly Planet regarding this to determine what my wife would or could be doing while I was on this hike, I was told by the Friendly Planet staff that the Huayna Picchu trail head was in a completely different area from Machu Picchu and if my wife went, she could explore this different area that also contained ruins that she would otherwise not have access to while I completed the hike. I was also told this exact same information by the Tour Manager and the Tour Guide the day the group saw Machu Picchu and the day before our optional excursion. This was simply NOT true. The trail head for the Huayna Picchu hike was within the same area our group saw during our trip to Machu Picchu. When we finally figured this out, we called the Friendly Planet office and requested a refund because we had been mislead. There simply was no "different" area my wife would be able to see without completing the hike. We were not given our $145 back. So, they either didn't know what they were talking about or they just lied. Not sure which.
We were left without a manager/guide on two different occasions. When I completed the Huayna Picchu hike, there was no representative/guide/manager from Friendly Planet with me. I was just told were to go the night before. I had totally been expecting a guide to be provided by Friendly Planet to guide me and give me information about the hike and what I was seeing in regards to the ruins. The second time we were left without guidance was at the end of the tour when the group was just dropped off at the airport. We expected the Friendly Planet representative to at least stay with us until we all got checked in. This didn't happen.
We had a ten hour train ride one day and knew nothing of it until the night before. Ten hours on a train is a long time. Especially when you're not expecting it and didn't bring anything to kill time like a book or some type of game. We all had smart phones, but of course there wasn't service on a train going through the middle of Peru between the elevation of 11,000 and 14,000'.
There was one day when the hotel checkout time was 10:00 am and our group meeting time to leave was 10:30 am. When our tour manager told us our meet up time to continue on our tour was 10:30 am, I asked him what time the hotel checkout was. He didn't know. This, again, is just poor coordination and planning.
Finally, the last hotel we stayed at was pretty bad. The rooms were very small. This was an issue because it was our last stop before leaving the country and needed extra space to organize our bags and pack. This hotels elevators were also very small and would only hold two people with luggage which became an issue because this hotel was very crowded. Probably because it was cheap? This last hotel also had very poor service at the front desk, bar and dining area. We ordered a turkey sandwich and hot wings from the bar and it took 45 minutes for the order to arrive (from the hotel dining room) while we were the only customers in the bar area. At breakfast, it was very difficult to get a table because it was so crowded and there was very little support staff available to clean tables once patrons departed. We literally had to move place settings around from different tables so we could sit together. Of the two days we ate breakfast at this hotel, we were never offered coffee and there wasn't coffee readily available. We had to walk around and look for a carafe and hope it was regular coffee and not decaf or milk. The intention was definitely that coffee would be served by the staff, but they were in small numbers. The breakfast buffet food was also often cold (eggs, potatoes) or gone. The day we left this hotel, we heard in town that it had previously been a prison. I'm not sure if this was true, but it was certainly better suited for that purpose. It did have a nice view of lake Titicaca.
Like I said, maybe if we hadn't had such a great experience with Friendly Planet many years ago in India we wouldn't have felt short changed. I'm guessing this will be our last Friendly Planet trip. They didn't even reach out to us after we got back to ask us how things went.
The communication from Friendly Planet prior to departure was very minimal. I think we only received two emails from them. We needed to make connection flights and after never hearing anything, I finally called the office and asked for our flight information out of Miami. The person I spoke to was kind of short with me and told me I should have already received this information. I verified email addresses for both my wife and I, which were correct, and within minutes received our flight e-tickets.
Too many early mornings. We did receive an apology in advance for multiple early morning starts, but that was just a few weeks before travel. We had to get up around 4:30 am on three different occasions during the tour and that didn't really sit well with us. Especially since we had a group dinner that was included in the package the night before one such morning. We were still out at dinner after 9pm. My wife and I ended up leaving early so that we could go back and pack. My wife was up until midnight and then we had to get up again at 4:30 am. This is just poor planning in my opinion. We ended up with a lack of sleep on multiple occasions which also caused stress. One morning, our bus left the hotel for the airport/domestic flight at 5:00 am. We were given a box breakfast which contained a ham sandwich that was about 1" x 3", some cookies, a cereal bar and a bottle of juice.
We were given bad/false information regarding an extra excursion from Friendly Planet, the Tour Manager and the Tour Guide. Our tour included Machu Picchu with an optional second visit that included a hike to Huayna Picchu which is the taller peak that overlooks Machu Picchu. After reading about the hike, I realized my wife would be unable to complete the hike due to health restrictions. When I called to speak to Friendly Planet regarding this to determine what my wife would or could be doing while I was on this hike, I was told by the Friendly Planet staff that the Huayna Picchu trail head was in a completely different area from Machu Picchu and if my wife went, she could explore this different area that also contained ruins that she would otherwise not have access to while I completed the hike. I was also told this exact same information by the Tour Manager and the Tour Guide the day the group saw Machu Picchu and the day before our optional excursion. This was simply NOT true. The trail head for the Huayna Picchu hike was within the same area our group saw during our trip to Machu Picchu. When we finally figured this out, we called the Friendly Planet office and requested a refund because we had been mislead. There simply was no "different" area my wife would be able to see without completing the hike. We were not given our $145 back. So, they either didn't know what they were talking about or they just lied. Not sure which.
We were left without a manager/guide on two different occasions. When I completed the Huayna Picchu hike, there was no representative/guide/manager from Friendly Planet with me. I was just told were to go the night before. I had totally been expecting a guide to be provided by Friendly Planet to guide me and give me information about the hike and what I was seeing in regards to the ruins. The second time we were left without guidance was at the end of the tour when the group was just dropped off at the airport. We expected the Friendly Planet representative to at least stay with us until we all got checked in. This didn't happen.
We had a ten hour train ride one day and knew nothing of it until the night before. Ten hours on a train is a long time. Especially when you're not expecting it and didn't bring anything to kill time like a book or some type of game. We all had smart phones, but of course there wasn't service on a train going through the middle of Peru between the elevation of 11,000 and 14,000'.
There was one day when the hotel checkout time was 10:00 am and our group meeting time to leave was 10:30 am. When our tour manager told us our meet up time to continue on our tour was 10:30 am, I asked him what time the hotel checkout was. He didn't know. This, again, is just poor coordination and planning.
Finally, the last hotel we stayed at was pretty bad. The rooms were very small. This was an issue because it was our last stop before leaving the country and needed extra space to organize our bags and pack. This hotels elevators were also very small and would only hold two people with luggage which became an issue because this hotel was very crowded. Probably because it was cheap? This last hotel also had very poor service at the front desk, bar and dining area. We ordered a turkey sandwich and hot wings from the bar and it took 45 minutes for the order to arrive (from the hotel dining room) while we were the only customers in the bar area. At breakfast, it was very difficult to get a table because it was so crowded and there was very little support staff available to clean tables once patrons departed. We literally had to move place settings around from different tables so we could sit together. Of the two days we ate breakfast at this hotel, we were never offered coffee and there wasn't coffee readily available. We had to walk around and look for a carafe and hope it was regular coffee and not decaf or milk. The intention was definitely that coffee would be served by the staff, but they were in small numbers. The breakfast buffet food was also often cold (eggs, potatoes) or gone. The day we left this hotel, we heard in town that it had previously been a prison. I'm not sure if this was true, but it was certainly better suited for that purpose. It did have a nice view of lake Titicaca.
Like I said, maybe if we hadn't had such a great experience with Friendly Planet many years ago in India we wouldn't have felt short changed. I'm guessing this will be our last Friendly Planet trip. They didn't even reach out to us after we got back to ask us how things went.
翻译：我和妻子在2008-2009年期间预订了友好星球（Friendly Planet）的旅行社，他们提供的印度之旅套餐体验非常棒。最近，我们再次预订了他们提供的秘鲁之旅套餐，体验却截然不同。看来他们的标准、服务水平和性价比这些年来都发生了变化。如果我们之前没有选择他们旅行，并且没有获得如此非凡的体验，或许我们离开时就不会觉得受到了亏待。
友好星球在出发前的沟通非常少。我记得我们只收到过两封邮件。我们需要转机，但一直没有收到任何回复，我最终打电话给办公室，询问从迈阿密出发的航班信息。对方态度略显生硬，告诉我我应该已经收到这些信息了。我核实了我和妻子的邮箱地址，结果是正确的，几分钟内就收到了电子机票。
我们总是起得很早。我们确实提前收到了多次早起的道歉，但那只是旅行前几周的事了。旅行期间，我们三次不得不在凌晨4:30左右起床，这让我们很不舒服。尤其是前一天早上，我们吃了包含在套餐内的集体晚餐。晚上9点以后，我们还在外面吃晚餐。我和妻子最后提早出发，以便回去收拾行李。我妻子一直熬夜到午夜，然后我们又不得不在凌晨4:30起床。在我看来，这简直是糟糕的计划。结果我们多次睡眠不足，这也导致了压力。一天早上，我们的巴士在凌晨5:00从酒店出发前往机场/国内航班。我们收到了盒装早餐，里面有一个大约1英寸x 3英寸的火腿三明治、一些饼干、一根谷物棒和一瓶果汁。友好星球、旅行经理和导游向我们提供了关于额外游览的错误/虚假信息。我们的行程包含马丘比丘，并可选择第二次游览，其中包括徒步前往华纳比丘，那是俯瞰马丘比丘的最高峰。在阅读了徒步路线的介绍后，我意识到我的妻子由于健康原因无法完成徒步。我打电话联系友好星球，想了解妻子在我徒步期间会做什么或可以做什么。友好星球的工作人员告诉我，华纳比丘的步道起点与马丘比丘完全不同，如果我妻子去的话，她可以探索这个不同的区域，那里也有一些她无法在徒步期间进入的遗址。在我们参观马丘比丘的那天，以及我们参加可选行程的前一天，旅行经理和导游也告诉了我同样的信息。这完全是错误的。华纳比丘的步道起点与我们团队在马丘比丘旅行时看到的是同一个区域。当我们最终弄清楚这一点后，我们打电话给友好星球办公室，要求退款，因为我们被误导了。如果不完成徒步，我妻子根本看不到任何“不同”的地方。他们没有退还我们的145美元。所以，他们要么是不知道自己在说什么，要么就是撒了谎。我不确定是哪种情况。
我们有两次没有经理/导游陪同。我完成瓦伊纳比丘徒步时，友好星球的代表/导游/经理都没有陪同。我只是在前一天晚上才被告知出发时间。我本来以为友好星球会安排一位导游来带我，介绍徒步路线以及我所看到的遗址。第二次没有导游陪同是在行程结束时，当时团队刚刚被送到机场。我们期待友好星球的代表至少会陪同我们到办理登机手续为止。但这并没有发生。
有一天，我们坐了10个小时的火车，直到前一天晚上才知道。在火车上待10个小时是一段很长的时间。尤其是在你没有预料到的情况下，也没有带任何可以消磨时间的东西，比如书或某种游戏。我们都有智能手机，但当然，在穿越秘鲁中部海拔11,000英尺到14,000英尺之间的火车上没有服务。
有一天，酒店退房时间是上午10点，而我们团队的集合时间是上午10:30。当我们的旅行经理告诉我们继续旅行的集合时间是上午10:30时，我问他酒店退房时间是几点。他不知道。这又是协调和计划不周造成的。
最后，我们住的最后一家酒店非常糟糕。房间非常小。这是一个问题，因为这是我们离开秘鲁前的最后一站，需要额外的空间来整理行李。这家酒店的电梯也很小，只能容纳两个带行李的人，这在酒店非常拥挤的情况下成了一个问题。可能是因为价格便宜吧？这家酒店的前台、酒吧和餐厅的服务也很差。我们在酒吧点了一份火鸡三明治和辣鸡翅，订单花了45分钟才送到（从酒店餐厅送来的），而酒吧区只有我们两个顾客。早餐时，很难找到座位，因为人太多了，而且顾客离开后几乎没有服务员来清理桌子。我们不得不把不同桌子的餐具挪来挪去，才能坐在一起。我们在这家酒店吃早餐的两天里，从来没有人给我们提供咖啡，而且那里也没有现成的咖啡。我们不得不四处走动寻找咖啡壶，并祈祷那是普通咖啡，而不是低咖啡因或加牛奶的。酒店当然希望工作人员会提供咖啡，但他们人手很少。自助早餐的食物也经常是冷的（鸡蛋、土豆）或者没有了。我们离开这家酒店的那天，在镇上听说它以前是一所监狱。我不确定这是否属实，但它肯定更适合这个用途。从那里确实可以看到的的喀喀湖的美景。
就像我说的，如果我们多年前在印度没有在友好星球酒店有过如此美好的体验，也许我们就不会觉得被亏待了。我猜这应该是我们最后一次友好星球之旅了。我们回来后，他们甚至没有联系我们，问问我们的情况。
友好星球在出发前的沟通非常少。我记得我们只收到过两封邮件。我们需要转机，但一直没有收到任何回复，我最终打电话给办公室，询问从迈阿密出发的航班信息。对方态度略显生硬，告诉我我应该已经收到这些信息了。我核实了我和妻子的邮箱地址，结果是正确的，几分钟内就收到了电子机票。
我们总是起得很早。我们确实提前收到了多次早起的道歉，但那只是旅行前几周的事了。旅行期间，我们三次不得不在凌晨4:30左右起床，这让我们很不舒服。尤其是前一天早上，我们吃了包含在套餐内的集体晚餐。晚上9点以后，我们还在外面吃晚餐。我和妻子最后提早出发，以便回去收拾行李。我妻子一直熬夜到午夜，然后我们又不得不在凌晨4:30起床。在我看来，这简直是糟糕的计划。结果我们多次睡眠不足，这也导致了压力。一天早上，我们的巴士在凌晨5:00从酒店出发前往机场/国内航班。我们收到了盒装早餐，里面有一个大约1英寸x 3英寸的火腿三明治、一些饼干、一根谷物棒和一瓶果汁。友好星球、旅行经理和导游向我们提供了关于额外游览的错误/虚假信息。我们的行程包含马丘比丘，并可选择第二次游览，其中包括徒步前往华纳比丘，那是俯瞰马丘比丘的最高峰。在阅读了徒步路线的介绍后，我意识到我的妻子由于健康原因无法完成徒步。我打电话联系友好星球，想了解妻子在我徒步期间会做什么或可以做什么。友好星球的工作人员告诉我，华纳比丘的步道起点与马丘比丘完全不同，如果我妻子去的话，她可以探索这个不同的区域，那里也有一些她无法在徒步期间进入的遗址。在我们参观马丘比丘的那天，以及我们参加可选行程的前一天，旅行经理和导游也告诉了我同样的信息。这完全是错误的。华纳比丘的步道起点与我们团队在马丘比丘旅行时看到的是同一个区域。当我们最终弄清楚这一点后，我们打电话给友好星球办公室，要求退款，因为我们被误导了。如果不完成徒步，我妻子根本看不到任何“不同”的地方。他们没有退还我们的145美元。所以，他们要么是不知道自己在说什么，要么就是撒了谎。我不确定是哪种情况。
我们有两次没有经理/导游陪同。我完成瓦伊纳比丘徒步时，友好星球的代表/导游/经理都没有陪同。我只是在前一天晚上才被告知出发时间。我本来以为友好星球会安排一位导游来带我，介绍徒步路线以及我所看到的遗址。第二次没有导游陪同是在行程结束时，当时团队刚刚被送到机场。我们期待友好星球的代表至少会陪同我们到办理登机手续为止。但这并没有发生。
有一天，我们坐了10个小时的火车，直到前一天晚上才知道。在火车上待10个小时是一段很长的时间。尤其是在你没有预料到的情况下，也没有带任何可以消磨时间的东西，比如书或某种游戏。我们都有智能手机，但当然，在穿越秘鲁中部海拔11,000英尺到14,000英尺之间的火车上没有服务。
有一天，酒店退房时间是上午10点，而我们团队的集合时间是上午10:30。当我们的旅行经理告诉我们继续旅行的集合时间是上午10:30时，我问他酒店退房时间是几点。他不知道。这又是协调和计划不周造成的。
最后，我们住的最后一家酒店非常糟糕。房间非常小。这是一个问题，因为这是我们离开秘鲁前的最后一站，需要额外的空间来整理行李。这家酒店的电梯也很小，只能容纳两个带行李的人，这在酒店非常拥挤的情况下成了一个问题。可能是因为价格便宜吧？这家酒店的前台、酒吧和餐厅的服务也很差。我们在酒吧点了一份火鸡三明治和辣鸡翅，订单花了45分钟才送到（从酒店餐厅送来的），而酒吧区只有我们两个顾客。早餐时，很难找到座位，因为人太多了，而且顾客离开后几乎没有服务员来清理桌子。我们不得不把不同桌子的餐具挪来挪去，才能坐在一起。我们在这家酒店吃早餐的两天里，从来没有人给我们提供咖啡，而且那里也没有现成的咖啡。我们不得不四处走动寻找咖啡壶，并祈祷那是普通咖啡，而不是低咖啡因或加牛奶的。酒店当然希望工作人员会提供咖啡，但他们人手很少。自助早餐的食物也经常是冷的（鸡蛋、土豆）或者没有了。我们离开这家酒店的那天，在镇上听说它以前是一所监狱。我不确定这是否属实，但它肯定更适合这个用途。从那里确实可以看到的的喀喀湖的美景。
就像我说的，如果我们多年前在印度没有在友好星球酒店有过如此美好的体验，也许我们就不会觉得被亏待了。我猜这应该是我们最后一次友好星球之旅了。我们回来后，他们甚至没有联系我们，问问我们的情况。
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